Autobahn Volkswagen

Autobahn Motorcar Group, Fort Worth, TX and I worked out a deal on a fully loaded 2011 VW Golf. The process took about 11 days, on account the car had be located and delivered. The car was delivered to t a deal on a fully loaded 2011 VW Golf. The process took about 11 days, on account the car had be located and delivered. The car was delivered to the dealership a few days later. I took my family to the dealership and showed them car. My salesman went over all the features the car came with. Especially the number one feature the Navigation System. The salesman said I would have to wait a few more days because they had a few more preps to do on the car. Which was okay with me, because I had to wait for my out-of-state Credit Union to send me the check to finance the car. Everything was going well until I went to pick-up the car. 1st My salesman didn’t come into work. He had to be called in from home because he forgot. 2nd We couldn’t go over any features of the car because dealership could not find the keys. 3rd The odometer on the title paperwork showed 53 miles, but the actual miles were 159 miles. 4th Finally, when the salesman showed up with the keys. We went over car and I noted a major discrepancy. “NO Navigation System”. The salesman said, what Navigation System. He said this car did not have a Nav. System, I said that is one of the extra features we made the deal on and why I had to wait for delivery. In a nutshell folks this dealership LOST a $27,000 deal. Oh, I almost forgot, I had the financing lined up and CHECK-In-Hand. So, I walked out with my money, no deal, no apology, and no follow-up communication. Sad… I really liked the car. Whatever happened to the business philosophy of, “taking care of the customer”, “we will make it right” More