Autohaus BMW

Mike Crader and the Autohaus Team Mike Crader and the entire Autohaus team are responsive, helpful and pleasant to deal with. They look for ways to make the repair process seamless and Mike Crader and the entire Autohaus team are responsive, helpful and pleasant to deal with. They look for ways to make the repair process seamless and try to find ways to help me rather than looking for ways to help me spend money More

Always Great Service I always get Linda Schaefer as my service advisor. She's calm, efficient, friendly and knowledgeable. She always gets me exactly what I need and no I always get Linda Schaefer as my service advisor. She's calm, efficient, friendly and knowledgeable. She always gets me exactly what I need and no more and is honest and up front about pricing. Outstanding is the best word to describe her and my experiences so far. More

Electronics Chris Buie was extremely helpful getting me acquainted to the electronics in my 2016 car. I had waited too long between cars and the electronics had Chris Buie was extremely helpful getting me acquainted to the electronics in my 2016 car. I had waited too long between cars and the electronics had really changed. Plus it is my first BMW. More

Just the best!!!! New to town and not sure where to service my BMW, I figured to go to the local dealer. What a GREAT experience all around. Dan was just fantastic in k New to town and not sure where to service my BMW, I figured to go to the local dealer. What a GREAT experience all around. Dan was just fantastic in keeping me up to speed as to the status and the entire team was so professional. While I am sure that the other service providers are as good as Dan, but he is the man for sure! More

Linda is great I worked with Linda for the first time after my former and most excellent advisor left the dealership and it was a great experience. My car took some I worked with Linda for the first time after my former and most excellent advisor left the dealership and it was a great experience. My car took some time to be fixed and so she made sure I had a loaner for almost a week to go to work and simply live my life. She was not pushy to get me spend on other things and was very informative about what went wrong with my car. I would work with Linda again. I would also like to give a shout out to Dan Wirick who was the original replacement for my former advisor and he always replied to my emails and took care of my service needs before I met Linda. More

Great Buying Experience I was interested in a 5 series and found on the internet in BMW Autohaus the car that had the exact options and color I wanted. My compliments to the I was interested in a 5 series and found on the internet in BMW Autohaus the car that had the exact options and color I wanted. My compliments to their website and their internet process. Within an hour of submitting my request on line for more information, I was working with Joe Bauer who provided me the car specs and the details I needed to make a decision. We came to an agreement on a fair price and scheduled an appointment for a drive. As I live 2.5 hours from St. Louis, I was nervous this was not going to work out. I had nothing to be nervous about. The car was as expected, the final purchase process smooth and I was able to drive home in my new BMW. Thanks Joe for making my buying experience a good one. More

Great as usual Mike Crader did a fantastic job helping my wife and me. We were there for scheduled service and some new tires. Mike took the time to carefully explai Mike Crader did a fantastic job helping my wife and me. We were there for scheduled service and some new tires. Mike took the time to carefully explain the procedures and costs. We really appreciated all of his assistance. Thanks Mike! More

My Service Experience My advisor, Patti, was great! She has excellent customer service. She was very helpful and informative in terms of providing the information needed My advisor, Patti, was great! She has excellent customer service. She was very helpful and informative in terms of providing the information needed for me to make an informed decision on service and parts. BMW Autohaus is by far the best BMW dealer in town. More

My second time working with Patti, which is always a pleasure and cannot not say enough good things! Patti kept me thoroughly informed through the whole process of the service work being performed. It pleasure and cannot not say enough good things! Patti kept me thoroughly informed through the whole process of the service work being performed. It is great working with Patti as she is proactive, explains everything in detail and provides options. Looking forward to working with Patti going forward. More

Chris Clem- Awesome as always! I called Autohaus shortly before close of business when my 3 Series "service engine soon" light came on, shortly after my mileage rolled over the warr I called Autohaus shortly before close of business when my 3 Series "service engine soon" light came on, shortly after my mileage rolled over the warranty- which of course caused me to panic. Fortunately (after talking me off the ledge) I was able to get on the schedule last minute, which was a relief...one less thing to worry about. Ive owned 5 BMW's. 4 of the aforementioned have been serviced by Autohaus. I have consistently worked with Chris Clem as a service advisor. Its great to have someone who knows my name, my car, and my history without having to root around in a computer. I am ALWAYS impressed with his knowledge of BMW's, his prompt communication, his patience in listening to me foolishly trying to imitate the sounds my car makes, and most importantly his honesty. It feels as if I have a friend looking out for me and my car. I never have to worry about trying to be "upsold" or unnecessary "fixes". Autohaus always has a nice BMW loaner for me to drive...which is a nice way to test drive other models. The service shop checks out my car quickly. Chris calls or emails me with the specifics, and I trust his recommendations. Chris was able to work with the shop and BMW to cover my ignition coil (apparently the root of my "check engine") and the spark plugs! My car is back in tip top shape, and Im happy! I highly recommend Autohaus service to anyone who truly values relationship based service. Ask for Chris... More