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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,320 Reviews

2,320 Reviews of Autohaus BMW - Service Center

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November 30, 2017

Amazing service Ethan was friendly, thorough and was able to answer all questions I had regarding the services I had provided. I would definitely recommend other peop More

by HaleyRenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
November 27, 2017

Incredible Service! The service department at Autohaus is outstanding. From the ease of making an online appointment, their quick checking in process, thorough knowledge More

by KateL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
November 16, 2017

Most incredible service! If you want the most incredible service experience you need to see Ethan Krysiak and Chris Clem! Very knowledge and excellent customer service! Never More

by bluesfan28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Krysiak
November 16, 2017

Amazing service as always! We received 5 star service from the initial call all the way through to the delivery of my vehicle. All work was done in the allotted time and for le More

by Scott Nolen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader, Linda Schaefer
November 14, 2017

Incredible Service I went into the service department because I was having trouble connecting my new iPhone to my 2017 X6. I was greeted by Amanda who was able to help m More

by Memphis326
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Suraci
November 13, 2017

Fantastic service I brought my 2014 X5 in for routine maintenance and was pleasantly surprised at how quickly and efficiently Amanda Suraci was able to process everythi More

by Joliann21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Suraci
November 13, 2017

Poor Quality Control Took my vehicle to this dealership multiple times for repairs. the most recent time didn't get 5 miles from the dealership before the check engine li More

by hdrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Richards
Nov 29, 2017 -

Autohaus BMW responded

Customer satisfaction is our highest priority at Autohaus. We appreciate it when customers take the time to make us aware of instances where we did not meet their expectations. I have discussed this review with Victor and my service advisors and, with the limited information contained in the review, have not been able to identify a customer or service visit that matches the situation described in this review. I would be happy to talk further about this experience to see if there is something I could do to make things better for you. Also, I can use the information you give me to improve our customer service in the future. Please contact me at 314-880-8411 or by email at kevin.dwyer@bmwautohaus.com. Based on DealerRater online reviews, Autohaus has garnered the award for being the highest ranked BMW dealer in Missouri for customer satisfaction for the last three years running. Again, We take customer satisfaction very seriously and strive to exceed customers' expectations on every interaction. I hope to hear from you soon. Kevin Dwyer, General Mgr.

November 10, 2017

Great Experience Brought my car in for service repairs. Patti Kupfer was amazing! I had issues with insurance company and Patti couldn't have been better. Very acco More

by CHRISTINE E TRAVAGLINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2017

Great Service! I have been going to Autohaus BMW for a while now, and each time I go, whether it's regular maintenance or something more, Patti goes above and beyond More

by JS44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2017

Amazing people I brought my car in last week because I was having an issue with my engine. I determined it was in my best interest to have the professionals look at More

by Young@heart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Ethan Krysiak
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