Patti Kupfer

For a “luxury dealership” I thought the service was poor. The communication was inadequate despite them telling me if I signed up for text, they could keep in touch with me. If my service person was not ther The communication was inadequate despite them telling me if I signed up for text, they could keep in touch with me. If my service person was not there, no one could help me. The taillight on my car had a leak, the car was less than a year old. They said my car must have been in an accident which was clearly not true. I didn’t like their attitude. More

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Came in with a flat from a pothole, on my way out of town. Patti immediately started getting me scheduled, but did not have a loaner available. She checked with the valets and asked them to let her k town. Patti immediately started getting me scheduled, but did not have a loaner available. She checked with the valets and asked them to let her know if anything changed. While we were setting up service, a loaner came back in and I was on my way. Patti's attentiveness, willingness to go the extra step, and her dedication to customer service played out in full!! I was ecstatic that I didn't have to make a bunch of new arrangements and was on my way with minimal delay. This is the level of service that sets Patti and the Autohaus team above other dealers. More

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Met my expectations! Very professional. Great facilities! The service adviser was very pleasant to work with! Very professional. Great facilities! The service adviser was very pleasant to work with! More

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Very professional facility. Super clean and well maintained. All staff extremely helpful and knowledgable. Great experience! Super clean and well maintained. All staff extremely helpful and knowledgable. Great experience! More

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Clean and friendly. Service was quick and easy. Waiting area was bright and cheerful. Garage was clean Service was quick and easy. Waiting area was bright and cheerful. Garage was clean More

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Everyone is always so helpful and accommodating! Best dealership experience I’ve had so far Best dealership experience I’ve had so far More

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The advisor was very nice, & helpful. Schedule was on time. Very nice experience. Would recommend BMW owners to this dealership. Schedule was on time. Very nice experience. Would recommend BMW owners to this dealership. More

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the service providers were very helpful and were good at directing their calls. Staff were friendly as well directing their calls. Staff were friendly as well More

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The scheduling process was not accurate - they told me a different time and relayed my issue wrong. Once I walked in the door - the problems were corrected different time and relayed my issue wrong. Once I walked in the door - the problems were corrected More

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Polite, help, got me out in a timely way. Highly recommend. It is a great dealership Highly recommend. It is a great dealership More

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