Autohaus BMW - Service Center

Great customer service! I purchased my car from Autohaus 8 years ago and have been taking it there for service ever since. My service advisor, Chris Clem, makes everything s I purchased my car from Autohaus 8 years ago and have been taking it there for service ever since. My service advisor, Chris Clem, makes everything so easy. Scheduling an appointment at a time that is convenient for me is a breeze and when I have something wrong with my car that needs immediate attention he manages to get me appointment that day. As soon as I arrive I'm greeted by several different people who are always so nice and helpful. Chris tells me what service is due for my car, explains my options, pricing and helps me figure out on which repairs my money will be best spent during that visit. If I need one, he always has a loaner car available for me which makes taking my car in for service even more convenient. My time is never wasted when I bring my car in for service, I'm always in and out and on my way as efficiently as possible without feeling like I'm being rushed out the door. Chris always calls me as soon as my car is ready for pick up instead of at the very end of the day like some other places do. This allows me time to pick up my car at my convenience. At no point in my service visit am I kept waiting, from drop off to assessment to pick up and payment everyone is very attentive and friendly. Before my car is returned to me it is always washed and vacuumed which is a nice perk. I highly recommend Autohaus Service Department and definitely ask for Chris. More

Dan's the man Dan Warick is remarkably responsive whenever we have a service request. He makes us feel we have specialized attention and are valued as a customer Dan Warick is remarkably responsive whenever we have a service request. He makes us feel we have specialized attention and are valued as a customer More

Great Experience I have been doing business with Autohaus for 4 years because of their reputation, I have owned 2 BMW’S. I would recommend my service advisor Dan Wi I have been doing business with Autohaus for 4 years because of their reputation, I have owned 2 BMW’S. I would recommend my service advisor Dan Wirick as he has always been thorough and professional. He meets my service needs and does a great job! More

Mike Crader Excellent, friendly, responsive and attentive as always. Mike's the reason i keep going back to Autohaus. He took excellent care of what turned out Excellent, friendly, responsive and attentive as always. Mike's the reason i keep going back to Autohaus. He took excellent care of what turned out to be an expensive but necessary repair. More

Greg Issitt: A friendly & knowledgeable BMW Service Advisor I recently needed some service performed on my 2000 BMW 323i and called the service department at Autohaus BMW. I spoke with Mr. Issitt, who was real I recently needed some service performed on my 2000 BMW 323i and called the service department at Autohaus BMW. I spoke with Mr. Issitt, who was really great to work with. He made an appointment at a time that was convenient for me and knew exactly what I was describing when I explained my service problem. I was able to wait for my car and the service appointment didn't take a long time. The charges for the service were reasonable and I didn't get the feeling the dealership was trying to sell me work that I didn't really need. I would definitely recommend Autohaus for service and Greg Issitt as an advisor. More

As always, awesome service from Greg Issit First of all, Greg got me right away. He always manages to fit me in, although he is very busy. When I call, he knows me by name and which car I drive First of all, Greg got me right away. He always manages to fit me in, although he is very busy. When I call, he knows me by name and which car I drive. How many people do that? He's super friendly and treats me as a friend. He is very thorough when explaining things to me in a way a layperson can understand. Next, he gets me a loaner right away, I don't even have to wait. Then, he calls me regularly to give me updates on the progress of the service/repair. Then he lets me know exactly when my car is ready and I'm in and out just like that. I can't recommend Greg enough, and it's his fantastic service that keeps me coming back. Please let him know how much I appreciate it. Thanks, Calvin W. Smith More

Excellent service advisor - worth a visit to I have worked with Linda Schaefer for close to 15 years now, starting at another dealership who instituted some very customer-unfriendly warranty serv I have worked with Linda Schaefer for close to 15 years now, starting at another dealership who instituted some very customer-unfriendly warranty service policies which drove me away, and again now for the past few years at Autohaus BMW. I was delighted when she transferred dealerships. I've always been able to count on her for level-headed advice and she's been more than willing to accommodate odd work schedules or last-minute things that pop up in life. Highly recommended. (And to be fair to the other service advisors at Autohaus, they're all great stand-up folks you can trust completely, you just get comfortable with people you have a good history with). More

excellent service and sales team Linda, Chris Buie, excellent service and sales team Linda, Chris Buie, Dennis and Rick are top flight, other service advisors are great also treated with respect by e excellent service and sales team Linda, Chris Buie, Dennis and Rick are top flight, other service advisors are great also treated with respect by entire dealership team More

First off - let me say that I am a BMW enthusiast. I've owned BMW's for over 30 years so I am well-grounded in the brand, the BMW ownership experience, and the automobiles - in quite fine detail. I've owned BMW's for over 30 years so I am well-grounded in the brand, the BMW ownership experience, and the automobiles - in quite fine detail. The car that I brought into Autohaus is a low mileage, mint condition 2006 M3. This car is very important to me - so the decision on where to take it for service was a studied and deliberate one. The service that I experienced on this visit to Autohaus (April 4th 2014) was absolutely outstanding - and believe me, I am extremely particular. Chris Clem did a fantastic job coordinating the service - taking an ownership interest to ensure that the car was handled with great care and that the service was accomplished in a thorough fashion. My sense through the experience was that Chris is a car enthusiast himself, and therefore has a very intuitive sense of what a customer who is an enthusiast expects from a service perspective. Consequently you don't have to spend a lot of time explaining what you expect to Chris - he immediately just "gets it." The value and quality of this approach to me is in keeping with the value and quality of the vehicle itself. Bottom line - the service experience could not have been handled better. I am very satisfied with Chris's work, with the quality of work done by the BMW technician (this was an expert and skilled professional for sure), and Autohaus overall. Very highly recommended! More

Great Customer Experience I recently visited Autohaus BMW in St. Louis. Chris Clem worked with me to get my BMW serviced in a timely manner. He got me into a loaner vehicle a I recently visited Autohaus BMW in St. Louis. Chris Clem worked with me to get my BMW serviced in a timely manner. He got me into a loaner vehicle and properly set my expectation to plan on keeping the loaner overnight due to the workload. First thing the next morning I received a call that my car was ready and to come by at my convenience. When I picked up my car it was clean and finally back to good working order. Once home I realized I had left my Ipad in the loaner vehicle. That vehicle was already back on the road and Chris tracked down the car's driver and was able to get my ipad back to me very timely. Overall a great experience. I would recommend Chris and his team. More