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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,258 Reviews

2,258 Reviews of Autohaus BMW - Service Center

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November 19, 2020

Very proffesional and courteous! Will continue to use this location for remaining work/service on my car. They did forget to reset my car's clock, but who could complain after such amazing service😁 More

by Mzboss77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 18, 2020

They Always have great customer service and they never They Always have great customer service and they never try to sell things you don't need. I will definitely return. Always appreciate the car wash. More

by jpolskymac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

November 17, 2020

The best customer service! I brought my car in for an airbag recall when other issues were identified. Everyone was so helpful in explaining what needed to be done. I have been bringing my BMW to other a More

by caroline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the guy that helped me with the repairs needs. He was so nice and patiently explained everything to me. He went above and beyond!, Ty Ancona
Nov 20, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 16, 2020

Great service and care. Thank you Ty for all you did to make the experience easy. Always a pleasure. The loaner and new waiting room first class. More

by Grust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Nov 20, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

November 16, 2020

Service department personnel were very helpful in addressing the issue, scheduling and performing the repair in a very timely manner. All individuals involved were terrific More

by Sakos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Nov 20, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 16, 2020

My problem was resolved though the work of Linda Schaefer in the customer service center. She went beyond the customary help to make sure my vehicle was repaired. More

by rcstojeba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 20, 2020 -

Autohaus BMW responded

Thank you for the review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. We appreciate any feedback you have for us. Linda is one of the best! Thank you for choosing Autohaus!

November 16, 2020

We are happy with the service provided, Ethan is great when explaining what will be done in the service visit. I would totally recommend him! More

by Kenia Pianetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
Nov 20, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

November 16, 2020

I want to thank Patti and the entire service dept at Autohaus. I had an issue that required a complete engine replacement. As my vehicle was out of warranty and BMW USA offered no assistance this was More

by sconstantin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Patti is true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

November 15, 2020

I have nothing to write about the dealership. Service is always the same for every service visit. I love my 328 xdrive it's the ultimate driving machine. More

by cobaltusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ty Ancona
Nov 16, 2020 -

Autohaus BMW responded

Thank you for your review. I'm so surprised by your remarks on our customer service, friendliness and overall experience. We regularly receive the highest ratings in those areas. We are so sorry and will address this promptly with the Service Staff. Please call our General Manager, Pam Eppers, at 314-727-8870, if you would like to discuss this further. Thank you for letting us know. Take care and stay well!

November 13, 2020

Took my car in for an airbag recall, and had some maintenance done as well. Great experience from start to finish. Extra shout for Ty staying on top of it all and in touch throughout. I'll be back More

by MyBimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak, Ty Ancona
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

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