Automax Atlanta

I HAVE A CAR THAT I ACTUALLY DO NOT HAVE FOR WHICH I PAID TWO MONTHS AGO. THINK!! Let me tell you at the outset the customer service and sales staff is good in their personal capacity but god forbid if y TWO MONTHS AGO. THINK!! Let me tell you at the outset the customer service and sales staff is good in their personal capacity but god forbid if you get in a situation where you need cooperation from their top boss for their mistakes/mess ups, you will run out of luck and support, I promise.. I advise you to ask for an evidence/document/title of the car you purchase from Automax. It may happen that they do not have it or there are issues that need to be sorted out to transfer the title in your name. Once a car is sold, you are on your own even if it is not your mistake. I bought a car from Automax Atlanta about 2 months before. I did not get the title even after close to 2 months.. For some reason they did not have the title and therefore, tag office did not allow for the transfer. Closer to the first expiration, they reached out to me asking me to go the tag office and seek one more extension of the temporary license plate while they are getting 'some' documents sorted out. I cooperated and did as was suggested out of good-will. Since you can get only one extension on your temporary plate, I reached out asking do something about the title as it got closer to the second extension expiry and I had a lot of things planned that required me to have a drivable/legit car. The responses I got started getting unfriendly and unprofessional as it got closer to the second and last expiry. I asked if I can get a replacement or rental car expense reimbursed for the time I am not able to drive the purchased car due to Atlanta Automax's mistakes, ignorance and poor work ethic. I was needing a car badly due to my personal situation(s) (School, office, driving out side the state for booked vacation using car). I met with the top boss (Omar) and tried to explain my situation to get a commitment as to when he is going to get me the title and license plate?? I got no re-assurance, commitment nor any support (as simple as paying for rental car until he gets me the tag OR at least get me the tag, title and license plate before it expires for the final time). SO I HAVE A CAR THAT I ACTUALLY DO NOT HAVE FOR WHICH I PAID TWO MONTHS AGO. THINK!! More

Buyers beware. I hope this review will save someone from the nightmare that I am currently going through. I was sold a vehicle a couple of weeks ago and I will say I hope this review will save someone from the nightmare that I am currently going through. I was sold a vehicle a couple of weeks ago and I will say dj was a outstanding guy, but that is the only good thing I have to say. The service engine light came on not long after I bought the car which I took to the mechanic. I then found out an oiled air filter was put into the vehicle, which is not compatible and the vehicle that I just paid $30,000 for is now messed up because of it and the warranty will not cover it because it was due to negligence on someone elses behalf. They will NOT give me a report to what all was done to the car after it got into their possession, which is very sketchy. The only answer I get is it is in the internal system and even the gm will not give me the automax report. YES I know it was an as is car but I'm pretty sure the tires they kept on it when they sold it to me was illegal. I found out they were bad because I had one blow out, which could have killed me and it made me late to my job. I also found out all the other tires were bad and need to be replaced as well as the brakes, and I had made a mistake by trusting them with their "safety inspection". When I talked to them about the tires they came up with some excuse that they knew the tires were bald but they used the money that was for the tires to get the decals removed which they would have had to remove anyway because they were half torn off. I finally got my dream car and it's been nothing but a heartache, disappointment, and huge financial burden, and it will forever teach me to not trust a businesses word. I am going to have to put about $3,000 in repairs into this car and I've not even had it for 30 days and they won't give me any of their own records of what was done to the car, just the carfax, or help me in any way and the general manager was very rude. Please do not go with this sketchy dealer. They only care about your money and they don't care about anything else, even your life. I'm in the hole financially now and it's too late for me, but if this review helps at least one person steer clear of this place then that is a blessing enough to me to know I helped someone not go down this same path and xxxx that I am going through. I'd give 0 stars if I could. More

The representatives were very friendly and informative. They were also very knowledgeable of their vehicles. They were also very knowledgeable of their vehicles. More

Great purchase experience! The sales people are super friendly and very knowledgeable Will purchase from here again. The sales people are super friendly and very knowledgeable Will purchase from here again. More

ASK: FOR ROMEA MULLINGS WE COMPLETED ALL TRANSACTIONS OVER PHONE WITH TEXT OF PRICE AND CUT SHEET. SHE HAD THE CAR DETAILED AND PULLED IT AROUND FRONT. LOOKS GREAT!! SHE COMPLETED ALL TRANSACTIONS OVER PHONE WITH TEXT OF PRICE AND CUT SHEET. SHE HAD THE CAR DETAILED AND PULLED IT AROUND FRONT. LOOKS GREAT!! SHE DID ALL THIS WHILE KEN BOHANNON IN FINANCE WAS TAKING MY MONEY' GOOD EXPERIANCE!! WHAT A TEAM!! THIS, TRANSACTION WAS APPROVED BY OMAR QURESHI More

Excellent customer service quality care for their clients and a professional attitude. Great job with helping finalize the purchase and a professional attitude. Great job with helping finalize the purchase More

The car salesman that we dealt with was very nice, but the dealership sold the car after I had already put down a deposit to get the car inspected the next day the dealership sold the car after I had already put down a deposit to get the car inspected the next day More

My salesman was on point. I spoke to him prior to coming in so he knew how much I wanted to spend and he knew I wanted my warranty to be included. The sales manager almost m I spoke to him prior to coming in so he knew how much I wanted to spend and he knew I wanted my warranty to be included. The sales manager almost made him lose his sale. This doesn’t allow me to write everything I want but I’m still waiting on my spare key. It’s been 3 weeks now. More

On Saturday, January 29th, 2022, I signed a contract to purchase a vehicle (2016 Subaru WRX STI) from AutoMax Atlanta. I worked with Sajid (Shawn) Motorwala and his direct manager, Lionel Amachree. I speci purchase a vehicle (2016 Subaru WRX STI) from AutoMax Atlanta. I worked with Sajid (Shawn) Motorwala and his direct manager, Lionel Amachree. I specifically asked if it was mechanically and physically sound and he ensured that not only was it in great shape, but that it had been inspected by their mechanic. Monday, January 31st, I went to my bank and wired the dealership $8k for the down payment (the remainder was financed through Capital One). They confirmed it had been received late Tuesday afternoon, February 1st. I was told the car would be shipped to me Wednesday "at the latest" but that turned into Friday and then finally, Monday, February 7th. The car was delivered February 7th at approximately 9:50am by their logistics company, First August Logistics LLC (USDOT number 3637410). The car was backed off a flatbed and parked in my driveway by the delivery driver. I drove it approximately 30 miles total on Monday after it had been delivered and noticed that same day around 4pm that there was oil all over my driveway and the engine light had come on. I immediately called Lionel at AutoMax Atlanta and told him what was happening. He asked me to take the car to a shop for an estimate and send it to them. First thing the next morning, Tuesday February 8th, 2022, I dropped the car off at a reputable repair shop in Murfreesboro, TN. They did not have an immediate opening but were able to fit me in. On Wednesday, February 9th, I received an estimate for repairs in the amount of $3,600 (all urgent repairs needed in order for the vehicle to be considered safe to operate). I immediately called the dealership and was asked by an unknown person (who identified himself as a sales manager) to send the inspection report and estimate to their finance department's email. I had to follow up via phone and email with Lionel multiple times and was transferred from one person to another. I was then transferred to Omar Qureshi (who identified himself as the service manager) and explained the situation to him. He said the owner would be in "around 12:30pm" that day and he'd call me back "around 1". I never heard back from him and had to text, email, and call for updates but was continued to be passed around. I need a vehicle to drive so I authorized the repairs and the shop ordered the parts. I planned to work with the dealership to hopefully cover at least a portion of the repairs. Thursday February 10, 2022, I received a call from the shop letting me know they found additional engine damage to the vehicle as they began to take it apart to make the originally planned repairs. They informed me that I was easily up to $10k in repairs, but they had to stop working on the vehicle immediately because of how heavily modified it is (they only do stock vehicle work). The dealership made no mention in the ad or in any conversations about it having an aftermarket exhaust, intake, etc. I called the dealership Thursday late afternoon and told them I wanted them to come get the car, return my $8,000 down payment, and cancel my finance contract with Capital One Auto Finance. I was sent to someone's voicemail who never returned my call. After multiple emails, I finally received a response Thursday evening from Omar Qureshi letting me know the dealership would "make an exception" and come get the vehicle if I paid the transportation fee for both ways, a $599 "customer fee." Qureshi also stated that he would return my down payment once the vehicle had been returned to the dealership in Atlanta and they had a chance to "inspect it for any abuse". I told Omar I would be happy to pay for transportation both ways but that I was not paying a "customer fee" and I was not allowing the car to leave my driveway until I had my down payment back from AutoMax. Friday morning, February 11, 2022, I picked the car up from the shop and paid $350 for the repairs the mechanic was able to make (before finding more issues) and brought the car home where it now sits, leaking oil, in my driveway. The shop also notified me upon arrival that the catalytic converter and oxygen sensor had been deleted/removed and the vehicle had been tuned. The muffler(s) have also been removed from the exhaust system. This is documented in a detailed report completed by the repair shop. It is illegal for a company to knowingly sell a vehicle in the state of Georgia without a catalytic converter. I sent the AutoMax Atlanta's sales manager the full report from the shop, let them know they knowingly (since they "inspected it" and it was in "great shape") committed vehicle fraud, and explained to them that I'd be filing a lawsuit against them if they did not agree to my terms. They have replied to let me know that it's a non-negotiable for them to return my money without the car being back with them; I do not trust that I'll see any of my $8k if I let the car go first nor do I trust their "mechanic" to inspect it truthfully. AutoMax Atlanta has forced me to take legal action in order to get out of this fraudulent contract; meanwhile, I have a vehicle that's financed and I have to make payments on but can neither legally nor safely drive. More