Automotive Avenues

Professional,fast service This is the third car that I have perchased from Automotive Avenues and it has always been a pleasant experience. The service department has always be This is the third car that I have perchased from Automotive Avenues and it has always been a pleasant experience. The service department has always been fast and efficient in doing service on my car. More

Professionalism, patience, understanding, helpful, dedicated Our experience buying a new used car from Automotive Avenues was one of the best experiences we have ever had buying a car. Our situation was complica Our experience buying a new used car from Automotive Avenues was one of the best experiences we have ever had buying a car. Our situation was complicated and required 1/2 day of juggling and working figures to get it right. The representative we worked with was patient, understanding, knowledgeable, professional, and worked her magic to get it all done right. She never even got a lunch! We couldn't have been more grateful. Plus, the car the perfect price for what we needed. Hats off to Cheryl Mensch! More

Great Experience This is the second car I purchased at Automotive Avenues. During this experience, I went later in the evening, knowing what I wanted to look at. I met This is the second car I purchased at Automotive Avenues. During this experience, I went later in the evening, knowing what I wanted to look at. I met my parents at the dealership and they were already being helped. I took the car I purchased on one test drive and bought the same night. Tom was very helpful and patient during the process, explaining all of my options. I would recommend Automotive Avenues to my friends and family. More

They were great and patient and helpful. I would recommend them because they care and are very helpful. They took the time to listen to my needs and were very patient when I changed my mind o I would recommend them because they care and are very helpful. They took the time to listen to my needs and were very patient when I changed my mind on the type of car I was choosing. They were concerned that I got the car that I wanted. Very good customer service. More

Overall Excellence! From start to finish, our experience at Automotive Avenues was excellent. From the time we called to make our initial appointment with Dan Krofta to t From start to finish, our experience at Automotive Avenues was excellent. From the time we called to make our initial appointment with Dan Krofta to the actual purchase of our car, we received superb service by Dan and a friendly and kind staff. I would say out of all the cars we have purchased in the past, nothing can compare to our experience at Automotive Avenues. Knowledgeable, friendly, prompt service and competitive prices too. So highly recommend Automotive Avenues and Dan Krofta! More

The Service Department at Automotive Avenues is awesome! We've never had a problem with any aspect of the Service Department. Their service is prompt and courteous. Jerry is helpful in every way possible, an We've never had a problem with any aspect of the Service Department. Their service is prompt and courteous. Jerry is helpful in every way possible, and we greatly appreciate what he has done for us. Always happy to deal with you guys!!! More

Problem fixed and I am happy with the results. Took my Nitro in for my air conditioning to be fixed. My extended warranty covered most of it but there were a few parts not covered. Since I am on a Took my Nitro in for my air conditioning to be fixed. My extended warranty covered most of it but there were a few parts not covered. Since I am on a fixed income Joel worked with me to get my cost down as much as possible. I really appreciated that. Took my vehicle home and the air conditioner was not working. Called the service department and was told to bring it right back in. After being inspected again a leak was found and was fixed. Joel apologized for the inconvenience of me having to come back. I wasn't upset because things do happen. Just glad the problem was fixed and it is working great now. More

A little frustrated with a couple of staff I was a little frustrated with a couple of staff because they were telling me "too much information" regarding our purchase, "I have to get up really I was a little frustrated with a couple of staff because they were telling me "too much information" regarding our purchase, "I have to get up really early tomorrow to go get the car you want to see."; "It costs us $50 every time we bring a car in from another dealer."; "You know we don't make very much on a car that was not on our lot, but it is in our contract so we do it."; "I normally sell 6-8 cars on a Saturday, but this is taking a while."; "I have two customers waiting for me on the lot after I am finished with you.". We felt those remarks were totally unprofessional! I DON'T CARE... I am your customer and you do what you need to do to take care of my purchase. Jacob was awesome and so were the ladies at the reception desk. The staff that cleaned the car, took care of our trade in, etc were also great. By the way, we ended up buying the vehicle Jennifer "got up really early" to go get. Something else that concerned me is our salesman told us if Aurora Federal couldn't give us the best rate, the loan guys might be able to find a better rate. It is my understanding that is totally against policy. When we came back from lunch to actually purchase the vehicle, Dan was with another customer and we were told Jennifer would help us until he was finished. We waited a while and then were told someone else would help us; eventually Dan came through and told us he would be right with us, he was finishing with a different customer. This is our 3rd purchase from Auto Aves, but it may be our last. The only reason we will go back is because we absolutely hate dealing with dealerships. I doubt we will use the service dept because we are 70 miles from you. I really wish the store in Aurora was still there. More

Top notch Mike and his team.!!!! OUTSTANDING. Above and beyond any expectations. Genuine care about customer . Went out of his way and spent his own time (not Mike and his team.!!!! OUTSTANDING. Above and beyond any expectations. Genuine care about customer . Went out of his way and spent his own time (not commissioned ) to make sure he got me the absolute best car and price. Stay in contact and made it feel like I had a friend on the inside . More

Great experience! This was one of the easiest buying experience I have ever had. They had the truck I wanted. They gave me just what I wanted for my trade...and did it This was one of the easiest buying experience I have ever had. They had the truck I wanted. They gave me just what I wanted for my trade...and did it all in record time. More