Autonation Subaru Carlsbad

Hugh Stewart always answers messages quickly, is helpful, and has helped me lease and purchase a car. Zach Lenfesty is an awesome person to deal with if you have vehicle service issues. and has helped me lease and purchase a car. Zach Lenfesty is an awesome person to deal with if you have vehicle service issues. More

The staff were so friendly and accommodating to our arrival. They made us feel welcomed and gave great customer service. Thank you for all your help! arrival. They made us feel welcomed and gave great customer service. Thank you for all your help! More

When my friend and I showed up at the dealership, we were quickly greeted by Kelley, who was waiting near our car. She asked a few questions about what I was looking for and my price range, and automatically quickly greeted by Kelley, who was waiting near our car. She asked a few questions about what I was looking for and my price range, and automatically ruled out Outback’s. She showed us a few Foresters and Crosstreks. She let us test drive a Forester while she went to pick up another car from a different lot. I appreciate the fact that she was never pushy about the cars, but she also didn’t seem to “sell” us on any. I had done some homework on Subarus but I’ve never owned one so it would have been nice if she showed me more of the bells and whistles. It was interesting because after we were there for a couple hours, test drove some cars, and then we asked to sit down and talk numbers and we got the feeling like she didn’t want to.... she said it was a really busy night, which it was (it was Black Friday) and she didn’t know if she could get a desk and that we would have to wait. I kinda got a feeling that she didn’t think I was serious about a purchase. My friend told her that knowing the numbers would help me make a decision and we would be willing to wait, in which she replied, “Interesting” and went to check for a desk. Eventually we sat down, she showed us numbers, we asked questions, there was lots of waiting, and we finally negotiated a number that we were both happy with. Since the purchase, Kelley has been so nice and helpful. She gave me her phone number to text if I had any questions about my car. I found a scratch on my car the day after I purchased it and she was able to get me in the following week to get it buffed out. I’m very happy with my purchase and my overall experience at Bob Baker Subaru. More

I’m always happy with the work and professionalism. Employees are courteous. And I really like that I have the option for a car wash - that’s a nice bonus. Thank you Employees are courteous. And I really like that I have the option for a car wash - that’s a nice bonus. Thank you More

Straight shooters. Terrance, Tristan and Jill were all great to work with. Initial quote was the best I got from six dealers. Process was smooth and easy. great to work with. Initial quote was the best I got from six dealers. Process was smooth and easy. More

JP was very knowledgeable. The only thing I wanted other than the normal service was help updating my GPS. He explained how to do that. I just wish that someone could have done it for me. than the normal service was help updating my GPS. He explained how to do that. I just wish that someone could have done it for me. More

What a pleasure it has been getting my car from Bob Baker Carlsbad. Montana, Jason, and Jaime were very helpful and professional! Buying my new Crosstrek was easy pretzel from beginning to end. Carlsbad. Montana, Jason, and Jaime were very helpful and professional! Buying my new Crosstrek was easy pretzel from beginning to end. More

3d time I've brought a car to Bob Baker for some body repair. Each time efficient, timely and cost effective. Jeremy, the collision center advisor on this visit, was especially helpful. repair. Each time efficient, timely and cost effective. Jeremy, the collision center advisor on this visit, was especially helpful. More

I had a wonderful experience with my sales rep's Billy and Tristan on December 11th, 2020, they both helped me so much. I love my VW Atlas. Thank You =) and Tristan on December 11th, 2020, they both helped me so much. I love my VW Atlas. Thank You =) More

Great service & the serviceman who helped me, Bobby, was so nice and very professional. It was a great experience and I will continue to use this service department so nice and very professional. It was a great experience and I will continue to use this service department More