Autonation Subaru Carlsbad

I have nothing but huge accolades to give to the Bob Barker VW Carlsbad service department. I had taken my 2018 VW bug in for a recall item (very minor) and to fix my cd player. Mind you, I live in no Barker VW Carlsbad service department. I had taken my 2018 VW bug in for a recall item (very minor) and to fix my cd player. Mind you, I live in northern California..... Several unavoidable minor hiccups occurred during the brief time they had my car. I am hear to say Norman (he came in to play when poor Bobby had an unexpected family emergency) did everything he could do to make my experience the most inconvenient as possible. I was offered a loaner car while they waited for parts to come in. I would highly recommend Bob Bakers VW service department to anyone. I will gladly use them again. Kudos to the team...!! More

Very friendly shopping experience. Very friendly shopping experience. Very friendly shopping experience. I would give Terrence five stars. We got the car we wanted at the price we wanted shopping experience. Very friendly shopping experience. I would give Terrence five stars. We got the car we wanted at the price we wanted More

Did not use service center only sales. Besides our sales rep, Shannon Olivarez who was very good, the rest of the experience was not. After arriving on 11/23 we were bounced around from internet to others u rep, Shannon Olivarez who was very good, the rest of the experience was not. After arriving on 11/23 we were bounced around from internet to others until finally getting Shannon. The sales experience was acceptable except for the fact that I don’t understand how you include an alarm system and extended warranty without discussing with customer. We returned on 11/25 to finalize the deal and pick up the car. The car was a surprise birthday gift for our grand daughter and Shannon really helped us pull it off. We waited forever to see the finance guy who did the paperwork. He was like a robot and sounded like a recording. After receiving the final packet we discovered a key was missing. We went to lunch and they were able to track down the key. My grand daughter drove home to Thousand Oaks. On Friday, the vehicle wouldn’t start and was taken to a VW dealer in Woodland Hills. On Saturday, with Shannon’ s help, we resolved the problem. They did not remove the alarm system. They remotely inactivated the alarm and they still have to send someone to physically remove it. Does this sound like a great experience to you. Would be happy to discuss if anyone is interested. Richard 213-268-3600. More

Went in as my lease was ending soon just to test drive some cars and ended up leaving with a new Forester! The experience was easy and fast! some cars and ended up leaving with a new Forester! The experience was easy and fast! More

I came into the dealership to get more information on leasing a Tiguan. IIuri (Yuri) was so helpful and patient with my questions. He was able to get me into a new 2021 while staying within my budget. Ja leasing a Tiguan. IIuri (Yuri) was so helpful and patient with my questions. He was able to get me into a new 2021 while staying within my budget. Jamie Weeks in the Finance department was also very enjoyable to work with. Great team atmosphere! More

JP Phillips referred me to George Mang when I decided to trade in my 2012 Outback. George was very helpful and patient in trying to determine the right car for my needs at the right price. I felt supported trade in my 2012 Outback. George was very helpful and patient in trying to determine the right car for my needs at the right price. I felt supported and not pressured which was very much appreciated. Both men were friendly and helpful. I love my new 2020 Impreza hatchback! Many thanks :) More

Already sent a previous review. My clock was not reset as requested so I’ll have to return to get that done, taking time and gas to go back. requested so I’ll have to return to get that done, taking time and gas to go back. More

I have bought a lot of cars, and tend to be a repeat customer when I am treated fairly. I refer a lot of business to good salespeople - something I have done at the Toyota dealership I believe you guys customer when I am treated fairly. I refer a lot of business to good salespeople - something I have done at the Toyota dealership I believe you guys also own just down the street.. I was very happy with the process initially - the salesperson was knowledgeable and helpful and we found the perfect car for my wife. We sat down to work out the numbers and had several passes with the sales manager before finally agreeing on a deal - a process that was handled well, even if I did not get the exact terms I was hoping for - still a good enough deal and a fair process. But after agreeing to a deal on rate and terms, the salesperson left to start the finance process - then the sales manager, who apparently missed what was WRITTEN ON THE PAPER after several rounds of back and forth, sent our salesperson back and said he could not honor those terms after all. A written offer and acceptance - a deal we had discussed and was approved... ridiculous! If my wife had not wanted that particular car, I would have walked away. These kinds of bait and switch tactics are exactly why dealers get a bad reputation and lose business. Candidly, I thought most reputable dealers had abandoned them many years ago. I was and remain shocked that the sales manager would string us along like that and then, after we were committed and ready to purchase, do a last minute switch so he could make a few more bucks at our expense (or maybe he made a mistake and just didn’t want to get into trouble with his boss - who knows). The result is the same - it was a shameless tactic and I can tell you that it is very unlikely my family or I will be back to purchase a car here again. More

2019 Ascent parasitic (battery killing) current drain **NOT** solved after 2 days. New battery is now slowly dying. Julian Perez insisted everything was “normal”. I would proffer that a 3 amp continuo **NOT** solved after 2 days. New battery is now slowly dying. Julian Perez insisted everything was “normal”. I would proffer that a 3 amp continuous drain (24/7, measured several times after car is sitting for 48+ hours is anything but normal. Will be bringing it back Monday 11/30. More

I came in to Subaru for an oil change and filter change. My experience was wonderful! Great service! Very courteous service representative. You'll continue to have my business. My experience was wonderful! Great service! Very courteous service representative. You'll continue to have my business. More