Autonation Subaru Carlsbad

I have bought a lot of cars, and tend to be a repeat customer when I am treated fairly. I refer a lot of business to good salespeople - something I have done at the Toyota dealership I believe you guys customer when I am treated fairly. I refer a lot of business to good salespeople - something I have done at the Toyota dealership I believe you guys also own just down the street.. I was very happy with the process initially - the salesperson was knowledgeable and helpful and we found the perfect car for my wife. We sat down to work out the numbers and had several passes with the sales manager before finally agreeing on a deal - a process that was handled well, even if I did not get the exact terms I was hoping for - still a good enough deal and a fair process. But after agreeing to a deal on rate and terms, the salesperson left to start the finance process - then the sales manager, who apparently missed what was WRITTEN ON THE PAPER after several rounds of back and forth, sent our salesperson back and said he could not honor those terms after all. A written offer and acceptance - a deal we had discussed and was approved... ridiculous! If my wife had not wanted that particular car, I would have walked away. These kinds of bait and switch tactics are exactly why dealers get a bad reputation and lose business. Candidly, I thought most reputable dealers had abandoned them many years ago. I was and remain shocked that the sales manager would string us along like that and then, after we were committed and ready to purchase, do a last minute switch so he could make a few more bucks at our expense (or maybe he made a mistake and just didn’t want to get into trouble with his boss - who knows). The result is the same - it was a shameless tactic and I can tell you that it is very unlikely my family or I will be back to purchase a car here again. More

2019 Ascent parasitic (battery killing) current drain **NOT** solved after 2 days. New battery is now slowly dying. Julian Perez insisted everything was “normal”. I would proffer that a 3 amp continuo **NOT** solved after 2 days. New battery is now slowly dying. Julian Perez insisted everything was “normal”. I would proffer that a 3 amp continuous drain (24/7, measured several times after car is sitting for 48+ hours is anything but normal. Will be bringing it back Monday 11/30. More

JP Phillips referred me to George Mang when I decided to trade in my 2012 Outback. George was very helpful and patient in trying to determine the right car for my needs at the right price. I felt supported trade in my 2012 Outback. George was very helpful and patient in trying to determine the right car for my needs at the right price. I felt supported and not pressured which was very much appreciated. Both men were friendly and helpful. I love my new 2020 Impreza hatchback! Many thanks :) More

I came in to Subaru for an oil change and filter change. My experience was wonderful! Great service! Very courteous service representative. You'll continue to have my business. My experience was wonderful! Great service! Very courteous service representative. You'll continue to have my business. More

Second Subaru for me from Bob Baker Subaru! Prompt response and excellent team work from my email inquiry, first steps on the lot, test drive and sales rep, financial and paperwork... seamless! Love e response and excellent team work from my email inquiry, first steps on the lot, test drive and sales rep, financial and paperwork... seamless! Love everything about my new 2021 Outback! More

Great service and work. Takes way too long to pick up the car though. That’s all I have to say. If you’d like a rating there shouldn’t be a minimum number of words. car though. That’s all I have to say. If you’d like a rating there shouldn’t be a minimum number of words. More

Amazing service from Terrence. He made the experience worth it, was very friendly, knowledgeable and helped make the end to end process run very smoothly worth it, was very friendly, knowledgeable and helped make the end to end process run very smoothly More

Super easy to work with and made the whole buying process a breeze. Would purchase another used car from this dealership again. They don’t try to talk you into anything you don’t won’t. a breeze. Would purchase another used car from this dealership again. They don’t try to talk you into anything you don’t won’t. More

Service was quick, courteous, thorough and clean. JP even cleaned the steering wheel with a wipe to help prevent viral transfer. Thank you for your service. cleaned the steering wheel with a wipe to help prevent viral transfer. Thank you for your service. More

It was a very pleasant experience. We had not purchased a new car in 15 years. Jason was the perfect salesman. He answered all our questions and accommodated all of our covid-19 concerns. new car in 15 years. Jason was the perfect salesman. He answered all our questions and accommodated all of our covid-19 concerns. More