Autonation Subaru Carlsbad

Good dealership. Friendly people. But, even though we'd done all the negotiating before we arrived and had a deal locked in, it still took FOUR HOURS at the dealership to do all the lease paperwork. Due to done all the negotiating before we arrived and had a deal locked in, it still took FOUR HOURS at the dealership to do all the lease paperwork. Due to COVID, we didn't want to be there long, and wanted to be indoors as little as possible, but we waited around for hours (and then had to sit indoors, in a small closed room with the Finance guy for over a half hour). First we waited for deal/credit check stuff, and then waiting for the Finance Dept. to get to us. It was a busy day there, but it seems like they should staff up the Finance Dept so it's more than ONE guy helping every single buyer who comes through there. More

We are so grateful to be able to work with the Bob Baker team on getting our first Subaru! Everyone was so helpful and was able to answer any question we had thoroughly. We look forward to being apart of th team on getting our first Subaru! Everyone was so helpful and was able to answer any question we had thoroughly. We look forward to being apart of the Subaru family for a long time! More

Great service! Erik helped me with the scheduled six month service for the oil change and for the tire rotation. Very knowledgeable and friendly. Thank you! month service for the oil change and for the tire rotation. Very knowledgeable and friendly. Thank you! More

They listened to what I was looking for and were thoughtful, with a longer term focus about developing a relationship, which I appreciate and would recommend them to others. thoughtful, with a longer term focus about developing a relationship, which I appreciate and would recommend them to others. More

Sales employee Austin was professional and very knowledgeable. No pressure and he expertly answered all of our questions. Friendly, polite, and efficient. Knew his product. knowledgeable. No pressure and he expertly answered all of our questions. Friendly, polite, and efficient. Knew his product. More

Everything was smooth. They were friendly and service was prompt. First time coming to the dealership and I will definitely be back for another service prompt. First time coming to the dealership and I will definitely be back for another service More

I was impressed by the car. But when we were doing the paper work they added on about an additional $3500 for extended warranty and a security system to my knowledge was already on the car. I was very dis paper work they added on about an additional $3500 for extended warranty and a security system to my knowledge was already on the car. I was very disappointed that they added this $3500 on and took advantage of me as I was juat a first time care buyer. I am happy with the car but not the experience I had with the dealship. More

Our Sales Consultant Yuri was very helpful and the process of test driving and purchasing our first Subaru went smoothly. I love my new 2021 Subaru Outback. process of test driving and purchasing our first Subaru went smoothly. I love my new 2021 Subaru Outback. More

My experience was pleasant and they helped me find exactly the car I wanted. The whole process was smooth and even enjoyable! I have purchased my last two cars here, and this is the first place I'll g exactly the car I wanted. The whole process was smooth and even enjoyable! I have purchased my last two cars here, and this is the first place I'll go when it's time for my next new Subaru. More

Quick service for an oil change and Erik is very personablefrom the service department! 5 out of 5. I also appreciate the free carwash very much. personablefrom the service department! 5 out of 5. I also appreciate the free carwash very much. More