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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,131 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,131 reviews

October 05, 2020

Thanks to all employees who were part the good experience for latest service on our Subaru. The staff is professional, friendly and polite. We have always been pleased with the service we have re More

by m.mcgraw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the 5-star review of Bob Baker Subaru! We look forward to having you as customers for life!

October 05, 2020

Service was prompt, and the service rep was courteous and friendly. The car was ready when promised. I would definitely return for my next service. More

by jose bielma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru for all of your service needs, Jose! See you next time!

October 05, 2020

I have always heard to be wary of dealerships but I’ve never had issues in the past. This experience was horrible. I will never come back. More

by kaityd4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, William Carrasco
Oct 05, 2020 -

Autonation Subaru Carlsbad responded

Sorry about the experience, we did try and make it up to you by repairing the knock sensor and the carbon build up free of charge which would have cost you $ 1000.00 or more if you was to pay for that. Sorry for the troubles and we do understand you have choices. Thanks and again sorry.

October 05, 2020

Batista is really a great person to talk to and good on what he does. Total opposite of the lady ( Kelly ) that we dealt with on our initial visit. She got all upset when I didn’t agree on the deal and pre More

by medelmagtoto
Recommend Dealer
Yes
Employees Worked With
Luiniery Batista, Kelley Madden
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

I'd really like the chance to better understand what happened during your visit to the store. Would you please consider giving me a call at (760) -804-5038 so that I can help? Thanks, Don Elliott - Customer Service Relations Manager.

October 05, 2020

JP was very helpful with getting my car serviced and recall taken care of. But my car seats were just thrown in the back and my car was not washed like I asked. I appreciate the speedy service, but some More

by jdmccrossin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Please come back for the car wash if you are in the neighborhood, also the car seat is always put upside down to insure the customer knows it is not installed. Sorry for the car wash.

October 05, 2020

Worked with Forest, Yuri and Luis to quote and finalize my transaction. Pleased all the way around with my experience. We used our Costco pricing, traded emails in price and terms, closed the deal in pers More

by rob.kazmierski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest and Luis, Seth Sonstein
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru, Rob! We're so happy to hear that Forest, Yuri, and Luis worked hard to find you a new car! We appreciate your support and look forward to your next visit!

October 05, 2020

George Mang and the finance department made this buying experience amazing!! We bought another car back in February and regret not coming to Bob Baker first. They have made loyal customers out of us and pl More

by hollymhubble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Simon
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting George and our team at Bob Baker Subaru! We appreciate your support, and look forward to working with you again!

October 03, 2020

Best service in the USA!!! I typically work with JP and he has never let me down. Always friendly, helpful and goes the extra mile to make service calls easy and fast. Thank you!!! More

by 333cherylf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 05, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting JP at Bob Baker Subaru! We look forward to having you as a customer for life! See you next time!

October 02, 2020

Very easy transaction considering the current pandemic. Every precaution was taken to protect visitors. Emailed a price and that was the price I paid. Sam our salesperson took very good care of us and our More

by prenticefive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Sam Said
Oct 02, 2020 -

Autonation Subaru Carlsbad responded

This is what we like to hear! We're so happy that Sam took such great care of you during your visit! Enjoy your new ride!

October 02, 2020

Good friendly service!! Very professional and informative. They go above and beyond to make sure your questions are answered and you know about the service. More

by jody_dressler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 02, 2020 -

Autonation Subaru Carlsbad responded

Hi Jody, thank you for taking the time to share your experience working with our team at Bob Baker Subaru!

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