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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,124 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,124 reviews

April 12, 2022

I felt not listened to at all. The service agent helping me told me the team was absolutely sure I had a broken head gasket. I had told my agent multiple times that the oil in my c More

by Miranda SWARTWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Lopez
Apr 13, 2022 -

Autonation Subaru Carlsbad responded

Sorry about the information you received, we did not know someone had added the wrong fluid to the vehicle. Sorry about the inconvenient. Norman

Apr 13, 2022 -

Miranda SWARTWOOD responded

I told Erik multiple times during the initial inspection. That and this comment are EXPLICITLY why I have stated that I did not feel listened to. Erik inquired why my coolant was reddish-brown, I told him I had added something to the coolant that may not have been proper. I then proceeded to tell him this fact TWO more times. I even mentioned it on the phone when he told me oil in my coolant signaled a broken head gasket. 1. As a customer, I'd like service agents to genuinely listen to me. 2. As a company, I'd expect you would ask for feedback as a good-faith way of genuinely improving your service. Best of luck.

April 12, 2022

Julian was very clear and communicated the issues with my car, allowing me to make the right decision for me. More

by arizti28
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 13, 2022 -

Autonation Subaru Carlsbad responded

Thank you for coming to see Julian and the team! We look forward to assisting you again! - Bob Baker Subaru

April 12, 2022

Freddi and Kelly were amazing. I have 24 years of car buying experience and my experience at Bob Baker was the best. More

by KCOX6682
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Maddea , Armando Rodrigues, Freddi Derilus
Apr 13, 2022 -

Autonation Subaru Carlsbad responded

The Bob Baker Subaru team is glad you had a great visit! Thank you for coming to see Freddi and Kelly!

April 12, 2022

They made the car sale fast, easy, & informative! It was a great experience over all. More

by SCSNOWDON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice blonde woman who did the final paperwork, Jamie Weeks
Apr 13, 2022 -

Autonation Subaru Carlsbad responded

Thank you for rating Bob Baker Subaru five stars! We look forward to assisting you again!

April 12, 2022

We had an appointment with a sales person she didn't say she wouldn't be there and gave us another person. Told we were pre-approved and they still ran our credit through 6 other companies so now we have 6 More

by PELOQUIN04
Friendliness
Recommend Dealer
No
Employees Worked With
George Mang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Rodrigues, Vanessa Moreno
May 04, 2022 -

Autonation Subaru Carlsbad responded

We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please reach out to me so I can hear more about this situation and help resolve these concerns. Thank you, Don Elliott - Customer Service Relations Manager - (760) 804-5038

April 09, 2022

Extremely thorough work from the team. Thank you Lester and the mechanics that solved the challenging issue with our cross trek More

by LISAFS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Lester Cochran
Apr 11, 2022 -

Autonation Subaru Carlsbad responded

We're so glad we had the opportunity to assist you! Thanks for trusting the Bob Baker Subaru team with your Crosstrek and please don't hesitate to reach out if we can be of service again in the future!

April 08, 2022

Excellent service & response to issues . Julian is my service rep & I couldn’t find someone so knowledgeable. More

by Carole Imprezza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 11, 2022 -

Autonation Subaru Carlsbad responded

Thank you for trusting Julian & the Bob Baker Subaru team with your service needs! We appreciate your support and look forward to seeing you next time!

April 06, 2022

From the time of making the appointment to when I received my car I was treated as a first class customer More

by les_msg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 06, 2022 -

Autonation Subaru Carlsbad responded

We're so glad we had the opportunity to serve you! Thanks for the wonderful feedback and please don't hesitate to reach out if we can be of assistance again in the future! - The Bob Baker Subaru Team

April 06, 2022

Great service and they handled the issue with my car in a timely and professional manner! More

by MARK@PSAINSURANCE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Apr 06, 2022 -

Autonation Subaru Carlsbad responded

Mark, we are so pleased to hear that our team at Bob Baker Subaru could take awesome care of you! Thank you so much!

April 06, 2022

Went in for my 18,000 mile check up and a tick that I heard all the time. They warned me it would take quite a while to find the tick. And after about three hours they did! I am very satisfied with the s More

by jankat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 07, 2022 -

Autonation Subaru Carlsbad responded

We're so happy our team could find the root of that issue for you! Thank you for leaving us your wonderful five-star review! - Bob Baker Subaru

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