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Autostar Subaru of Silverthorne

Silverthorne, CO

4.3
187 Reviews
Call Dealership (970) 802-6200

171 W 9th St

Silverthorne, CO

80498

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187 Reviews of Autostar Subaru of Silverthorne

August 03, 2025

I bought a Subaru here in part because your service folks are so knowledgeable & nice. More

by gkirkland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec W Thompson, Joe Kelliher, Matthew Gallegos
Report | Print
Aug 05, 2025 -

Autostar Subaru of Silverthorne responded

gkirkland, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 03, 2025

Alec is very customer friendly and also seems to be helpful to new employees.It does seem like you have a lot of turnover in service writers, More

by cynthia.thrall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec
Report | Print
Aug 05, 2025 -

Autostar Subaru of Silverthorne responded

cynthia.thrall, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 02, 2025

Friendly service. They didn’t try to upsell me on anything which I really appreciate. I came for the service I needed and they gave me exactly that. It’s probably been More

by Kyle Hendricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Ramirez, Matthew Gallegos
Report | Print
Aug 05, 2025 -

Autostar Subaru of Silverthorne responded

Kyle, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 02, 2025

Service department not very reliable. They don't have parts readily available for repairs needed. More

by opieltim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec Thompson
Report | Print
Aug 05, 2025 -

Autostar Subaru of Silverthorne responded

opieltim, Thank you for your feedback on your recent experience at Autostar USA. We apologize for any delays you encountered with car parts for your vehicle. It's important to note that there is currently a national delay affecting the availability of car parts for Stellantis vehicles, which has impacted our service timelines. We appreciate your understanding during this challenging period. We're actively working to minimize any inconveniences and ensure a smoother experience moving forward. If you have any further questions or concerns, please reach out to us directly at 828-452-2841. Thank you for choosing Autostar USA. We value your business and look forward to serving you better in the future.

July 31, 2025

Dishonest and terrible service. Do not go here , they do not take care of locals . You would be better off driving to Denver. They take advantage of people and are stereotypical use More

by mbrunetto5413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Blaise, Matthew Gallegos, David Gilbert, Alec Thompson
Report | Print
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

mbrunetto5413, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 31, 2025

Me wife and I worked with Dan on the purchase of our new Crosstrek just over a year ago. Dan was so helpful, friendly and honest. What a gem. I feel like he has so much intregrity and is a genuinely hone More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Matt Marr, Daniel Blaise, Matthew Gallegos
Report | Print
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

Rick, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 27, 2025

Attempts to upsell and inconsistent pricing on services. Unavailable during posted hours. The only dealership for hours and they act like it. More

by CHRISTOPHERHMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Systemic issues
Report | Print
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

ChristopherMilton, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 26, 2025

Clean, great selection, fair MSRP and rates. Sales manager made the buying experience terrible - non transparent in the contact. Hidden additional costs without explanation. Just an unfortunate More

by a.hernandez942
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Hall, David Gilbert, JD Cowan
Report | Print
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

a.hernandez942, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

July 25, 2025

Service was great this time, first time I came in for service, they didn't have part, wasted trip More

by maryhoffius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gallegos
Report | Print
Jul 25, 2025 -

Autostar Subaru of Silverthorne responded

Mary, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 25, 2025

Poor communication, lack of follow up with me as the customer, over charging on invoices. More

by DURSCD720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Axel harder
Report | Print
Jul 25, 2025 -

Autostar Subaru of Silverthorne responded

DURSCD720, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

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