Autostar Subaru of Silverthorne

1. "I had an amazing experience at Auto Star of Silverthorne! They quickly diagnosed the issue with my car and had it fixed in no time. The staff was fr "I had an amazing experience at Auto Star of Silverthorne! They quickly diagnosed the issue with my car and had it fixed in no time. The staff was friendly and knowledgeable, making the whole process smooth and stress-free. Highly recommend them for any auto repairs!" More

It wasn't the greatest service experience getting new struts last week. I brought my car in for a routine service mid july and the technician recommended that I get new struts and tires. that day i app struts last week. I brought my car in for a routine service mid july and the technician recommended that I get new struts and tires. that day i approved the order of parts and was told that they would arrive within a few days and if not, to contact the service department. After a few days without an update, i called the shop to check on the arrival of parts. The parts department could not find the order and said they would contact me once it was found. Another few days without contact, I called back and once again, there was no update about the parts ordered. I finally received a call back from the parts department that the parts had arrived and scheduled service for late July. I came down to the shop and met Brad who set me up with a loaner vehicle and told me it would take all day for the repair to be completed. After a few hours, Brad called me back and apologetically explained that there was a miscommunication and that the rear struts needed a complete rebuild. He then gave me some options to pursue. I eventually had to return to silverthorne from Vail to pick up my forester and reschedule the new service a few days later. Ultimately, I was able to get the repairs completed within a few days while being provided a loaner vehicle. Brad was uncompromisingly professional and forthcoming with all the issues. He really turned the situation around. Fortunately i was able to break away from my schedule to make all the trips over the pass. I would return to this shop to see Brad, More

Check in took about half in hour and check out took about half hour due to billing error. The staff was really helpful and very nice. about half hour due to billing error. The staff was really helpful and very nice. More

Robert was soooo helpful! I came in with a leaking tire and ended up replacing all 4. He did a great job explaining my options to me and was patient enough to even speak with I came in with a leaking tire and ended up replacing all 4. He did a great job explaining my options to me and was patient enough to even speak with my mom over the phone. As a young woman without much car knowledge, I really appreciated how patient and educational he was. More

Intake and service time was good. Advisory and input on issues was on the mark. Thanks. Advisory and input on issues was on the mark. Thanks. More

Routine maintanence was performed timely and adequately. The cabin filter needed to be replaced which was done. I was a bit surprised at the price charged for the filter, one I found out what it would have The cabin filter needed to be replaced which was done. I was a bit surprised at the price charged for the filter, one I found out what it would have cost at autozone. More

I bought a Subaru here in part because your service folks are so knowledgeable & nice. are so knowledgeable & nice. More

Alec is very customer friendly and also seems to be helpful to new employees.It does seem like you have a lot of turnover in service writers, helpful to new employees.It does seem like you have a lot of turnover in service writers, More

Friendly service. They didn’t try to upsell me on anything which I really appreciate. I came for the service I needed and they gave me exactly that. It’s probably been They didn’t try to upsell me on anything which I really appreciate. I came for the service I needed and they gave me exactly that. It’s probably been a decade since having an oil change and tire rotation without someone trying to get me to buy more. What a relief it is to be treated kindly. More

Service department not very reliable. They don't have parts readily available for repairs needed. They don't have parts readily available for repairs needed. More