I went down to Avalon Honda to look at some slightly used Honda Civics. The salesperson (Natalie) was very nice and quite pleasant. We test drove several cars, and were ready to buy (cash in pocket). After we sat down, the PRESSURE TACTICS began from Jack Schofield (manager?) He was very rude and non-professional. He presented us with $4,000 in ADDED FEES to the sticker price! As he rambled on trying to justify the fees, he was disrespectful and would not budge at all on anything! I felt it was time to get up and leave. One day later, I received a phone call from Jack, inviting us to come back (I'm sure for more pressure and berating), and insulted my mother on the telephone by calling her "a grandmother". At that point I was finished for sure. I'm glad I left! Went to Burke Motor Group, where I found a way better deal and experience!