Aventura Chrysler Jeep Dodge Ram

Shannon has been taking care of my last two vehicles with Jeep and Ram. She is always responsive and takes care of making sure my truck is in tip top shape. Jeep and Ram. She is always responsive and takes care of making sure my truck is in tip top shape. More

He understands immediately the problem and fixed it. Very kind with us . Donnie was very kind and competent. Very kind with us . Donnie was very kind and competent. More

Easy, quick and take care of my service He explained the process completely . Great communication through the process process completely . Great communication through the process More

Sorry in the previous question I meant to give Robert a 5 not a 4. Robert is amazing and is always very professional. He under promises and over delivers. I've been servicing my vehicle with him for the last not a 4. Robert is amazing and is always very professional. He under promises and over delivers. I've been servicing my vehicle with him for the last seven years none better. More

I want to take a moment to recognize Donnie for the exceptional service he has provided me. Throughout my experience, Donnie has been professional, responsive, patient and genuinely committed to hel exceptional service he has provided me. Throughout my experience, Donnie has been professional, responsive, patient and genuinely committed to helping. What stands out most is his sense of ownership. He doesn’t simply pass an issue along — he follows through, communicates and does everything he can to make sure the customer is taken care of. During my most recent visit, I watched him manage multiple customers and responsibilities while continuing to give each person his attention. Despite how busy he was, he remained calm, courteous and focused on finding solutions. Great customer service ultimately comes down to people who care, and Donnie clearly does. He is an asset to the Aventura Jeep service department and deserves to be recognized for the effort and professionalism he brings to his customers. Thank you, Donnie, for continuing to go above and beyond. It is genuinely appreciated. More

Excelente ! ! Great service i lo recomiendo muchísimos , el chico fue super amable y muy atento espero que él me atienda en mi próximo servicio , la oficina de a ! Great service i lo recomiendo muchísimos , el chico fue super amable y muy atento espero que él me atienda en mi próximo servicio , la oficina de aventura es un gran lugar para comprar visitar o tan solo hacer algún servicio , y los encargados de la atención al cliente o de servicio como el chico que me atendió fue una gran experiencia , espero que sigan así , me llevaron a donde pude esperar el tiempo de duración de mi cambio de aceite y me avisaron me lo que estuvo listo ! Muy complacida , muchísimas gracias ! More

They had my van for over a week, and throughout that time I was given one excuse after another. In the end, I had to pick up the van because they did not even have the necessary part available. I was told I was given one excuse after another. In the end, I had to pick up the van because they did not even have the necessary part available. I was told they would contact me as soon as the part arrived. It has now been three weeks, and I am still waiting for a call or any type of update. This has been extremely frustrating and disappointing, especially considering the amount of time they already had the vehicle. The communication and follow-up have been unacceptable. More

Highly recommended, whether it’s a Tam or a Buick, they take care of you everyone! take care of you everyone! More

From start to finish I can say enough good about my experience. Saw a vehicle on Car Gurus that sent me to Aventura. Received a reply within 3 minutes on a sunday .Salesman Guillermo Martinez contacted experience. Saw a vehicle on Car Gurus that sent me to Aventura. Received a reply within 3 minutes on a sunday .Salesman Guillermo Martinez contacted me within 3 minutes of that. Told me about the vehicle , NEW 2025 Ram 2500. Asked what exactly I was looking for and sent me pictures of the truck I called about. I explained what I wanted to do with my trade in and the purchase of a new vehicle. His reply , Can you send me picture's of your current truck which I did. He text me back , Give me a few minutes. 10 minutes he sent me pictures of the New 2025 Ram and said , Come get your truck. I said are you sure ?? Absolutely was the reply. I drove from Lake Wales Fl. to Aventura on a Sunday to make this deal happen. When I got the and met Guillermo , He showed me the new truck , took the keys to inspect my trade and introduced me to the Sales Manager C. J. GREAT experience with C. J.. The entire process with C. J. took 15 minutes and we shook hands and his words were Enjoy Your NEW RIDE !!!. It actually took longer to swap everything from my old truck to the new one than it did to do the deal. CANT SAY ENOUGH GOOD about them both !!!! On the way home a check engine light came on , I called Guillermo who said give me a minute Ill call you right back. There was a service recall for the truck that did not hinder the truck so we decided I could go to a local dealership on Tuesday to have it repaired. Not the best experience at that dealership. Called Guillermo , He apologized that it was not taken care of then but I could bring it to them on Wednesday and they wild take care of the issue. Logn story short , In , Repaired , Out in less than 1.25 hours including a wash and fuel !!!!!!! I cannot say enough about my entire experience so far with the entire staff. I am moving to Georgia in a few months but will travel to Aventura for all my future vehicle purchases. THANK GUILLERMO and C. J. for making it all happen. More