SHANNON MCDONALD
SHANNON MCDONALD at Aventura Chrysler Jeep Dodge Ram

SHANNON MCDONALD

SERVICE WRITER

Aventura Chrysler Jeep Dodge Ram

2198 NE 163rd St
North Miami Beach, FL 33162

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4.6
104 Reviews
4.6

104 Reviews

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104 Reviews of SHANNON MCDONALD

September 28, 2026

Dealership Rating
Employee Rating

Shannon has been taking care of my last two vehicles with Jeep and Ram. She is always responsive and takes care of making sure my truck is in tip top shape. More

by Charlesjaubert87
Recommend Dealer
Yes

Other Employees Tagged: SHANNON MCDONALD

Sep 29, 2026

Aventura Chrysler Jeep Dodge Ram responded

We appreciate your feedback! It's wonderful to know that Shannon has been responsive and attentive to your vehicle needs. Ensuring your truck is in excellent condition is a priority for us. Thank you for trusting us with your Jeep and Ram, and we hope to see you again soon!

September 11, 2026

Dealership Rating
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Do not purchase a car there they are scammers lier’s they sold me a bad car never helped me gave me the run around horrible experience ! Shame on them ! On 3rd day after purchase the cars gear and battery w More

by ADARBRANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2026

Aventura Chrysler Jeep Dodge Ram responded

We're sorry to hear about the issues you've faced with your vehicle and the service. Please feel free to email us at social@aventuracjdr.com with your contact information so we can address your concerns directly. Thank you for your patience.

September 03, 2026

Dealership Rating
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Service waa great. Dealing with Shannon. Very satisfied customer. Helps keep my Ram running smoothly More

by VANTHEMANQ
Service Price Transparency
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Recommend Dealer
Yes
Sep 04, 2026

Aventura Chrysler Jeep Dodge Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 03, 2026

Dealership Rating
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Shannon always takes care of my truck and keeps it running in tip top shape More

by CHARLESJAUBERT
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 02, 2026

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Very poor communication. Unable to reach any advisor for 2 hours. Messages or texts went unanswered. More

by drk
Service Price Transparency
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Service Time
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Recommend Dealer
No
Sep 02, 2026

Aventura Chrysler Jeep Dodge Ram responded

We're sorry for the difficulty you had in reaching our advisors. We strive for transparency and reliability in our communication. Please email your contact info to social@aventuracjdr.com, and our management will reach out to you. Thank you for your feedback.

August 25, 2026

Dealership Rating
Employee Rating

My Service Advisor, Shannon, is always a joy to work with and goes out of her way to make me feel like I am the most important customer. More

by BFAVOLE305
Service Price Transparency
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Recommend Dealer
Yes
Aug 25, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you for highlighting Shannon's exceptional service. We're glad she made you feel important. Our commitment to quality and reliability is at the heart of what we do. We hope to see you again soon!

August 24, 2026

Dealership Rating
Employee Rating

So far, everyone has been very attentive and kind and calls back and follows through. I’ve had jeeps for 25 years. This is five by far the best dealership. More

by JIWANKAUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience. We're glad to hear our team has been attentive and kind. We strive for excellence in service and appreciate your feedback.

August 20, 2026

Dealership Rating
Employee Rating

I’ve said it before, one of the main reasons i bought my charger there is because of the service dept. Contract Shannon, she’s one of the service writers. But she also has a couple of chargers and is a car More

by bulldog1881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arthur Kunhardt , Mark Leslie, service manager. Great guy!

Aug 20, 2026

Aventura Chrysler Jeep Dodge Ram responded

We appreciate your continued loyalty and support!

Sep 17, 2026

bulldog1881 responded

I can’t say it enough. Take your Dodge to Shannon and she will make sure it’s right before it leaves, She’s the best service writer I’ve ever had. I won’t take my Charger anyplace else!

August 13, 2026

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I truly recommend the Aventura Service Center, everytime I have my car problems they try their best to accommodate me as soon as possible! More

by rjalazarito
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: STEVE WILLIAMS , Roberto Ortiz

Aug 14, 2026

Aventura Chrysler Jeep Dodge Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 04, 2026

Dealership Rating
Employee Rating

Really amazing team always go above and beyond for my Jeep. That level of personalized service is amazing! More

by monika.kalenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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