Aventura Chrysler Jeep Dodge Ram

Great service & staff! Highly recommend Hello! I had such a great experience with David Morais at the service center. He was very nice & easy to work with. He followed up with a call withi Hello! I had such a great experience with David Morais at the service center. He was very nice & easy to work with. He followed up with a call within an hour to explain what my car needed & the time it would take to service the car. They were extremely flexible in allowing me to leave the car at the service center & pick I up Monday morning. I finally found a reliable place to service my car, & will continue to go to this location from now on. - Mrs. Callaway More

If I had to sum it up #1 I pulled up late, first time ever at this Service dep. and they reicived me open arms. I'll make this my dealer from today on out I pulled up late, first time ever at this Service dep. and they reicived me open arms. I'll make this my dealer from today on out More

Wonderful Everything works so well the sale man was really as the financial guy the deal was excellent and I do not have any complaint congratulations Everything works so well the sale man was really as the financial guy the deal was excellent and I do not have any complaint congratulations More

They are working hard to make this a better dealership and.. This Aventura dealership and especially the my service specialist, David Marais, who has been there for years has always been great! ... ( I only had This Aventura dealership and especially the my service specialist, David Marais, who has been there for years has always been great! ... ( I only had to yell a couple of times when they didn't have enough specialists trained to fix my car and had to go to a dif dealership which was a pain.... now... I heard they are doing a lot to change a lot of things in the dealership which I can already see and feel a difference. The new Service Manager was excellent too, a real surprise. I was there for a new transmission for my jeep that was still under warranty and they made the service in only 2 days. Wow. I was warned that it would take days of leaving my car! Not so. They also gave me a rental. These guys mean business... "new business". Thanks David Marais, and new Service Manger, Diango Barreiro! Yes, I am happier! More

Very good The salesman was great, very pleasant and knowledgeable of the vehicle. He took his time and answered all of my questions and made sure I understood e The salesman was great, very pleasant and knowledgeable of the vehicle. He took his time and answered all of my questions and made sure I understood everything. Very good experience. More

DON'T even bother to go there! Terrible attitude and terrible service! DO NOT PUT A FOOT ON THAT PLACE! (the only reason I gave them 1 star is because there is no option for NONE) Terrible attitude and terrible service! DO NOT PUT A FOOT ON THAT PLACE! (the only reason I gave them 1 star is because there is no option for NONE) I leased a Jeep Patriot in Michigan where I used to live before I moved to Miami and this place was the closest to my new home so I took my jeep to this place to get serviced a few times. My Jeep's lease is up this month so we went there to see our options on another lease and they offered us very bad deals so we didn't leased from them because we felt like they were trying to rip us off. Furthermore, last Sunday we called to ask if we could take the car back since the lease is up and they told us we could take it back only during the weekdays so we went there today (Tuesday). Not only I had to take the day off to take the car back but I had to take my wife and my baby in another vehicle so I could drive back with them after dropping the Jeep. Imagine my surprise when we drove there just to have the Manager Suri tell us that they can't accept our car because we are not leasing another car from them! When I told him that they had previously told me on Sunday that I could take the car back to that specific dealership he said that the lady I talked to on Sunday wasn't aware of the "rules" about taking leased cars back. Bottom line is: This people were EAGER to take my money when I took my car to service there multiple times but were unable to assist me when I needed them, they tried to rip me off when I went there to find out about leasing a Jeep again, they made me lose a work day and didn't care about my situation or the hassle I put my baby though because I didn't "leased from them" Be aware of the terrible management, their greed and their lack of helpfulness!!! More

Choose another dealer ! There are many great reviews related to the sales division yet related to the service that cannot be said. Aventura Chrysler needs to learn that for a There are many great reviews related to the sales division yet related to the service that cannot be said. Aventura Chrysler needs to learn that for a company to grow customer service needs to be in place thereby creating a solid customer base which in turn will bring them referrals . Customer service for those whom work with customers know this is something which is present thoughout the entire process not only when you take their money for the first time. Aventura cost me and my family our only vacation / anniversary due to their lack of customer service , common sense and lies. My experience / nightmare with the "Aventura service department" was the worst I have come across which if this site allowed negative star rating than they would deserve them all. Its your birthday and anniversary at which point you decide to take a road trip. prior to the trip the vehicle is checked and all thumbs up. Granted drove over 1k miles sensor comes on reasonable. Called Aventura Chrysler whom stated they could have the car ready by the following business day( 02/29/2016). and quoted a price of $555 (parts and labor not tax) for the replacement of an EGR valve, tire balance and rotation. Three days later after i kept calling several times daily I was finally informed the vehicle was checked I needed the piece which was discussed yet that I could not get it for the entire state of Florida did not have it. In an effort of saving the only vacation my family has had in some time I start to call several dealers in search of the piece and was able to locate the part in various dealers yet Aventura stated they could not get the piece not even if I paid for it. I became highly upset and reached out to Chrysler whom also could not believe what Aventura said or tried to tell me (xx). I drove 3hr to get the piece in hopes of having my car ready on the 4th day. My car was given to me on the 6th day without all services being performed for Daniel the "service rep" did not believe possible damage to the wheel was necessary. Granted I flipped out to the point my wife took my son outside. At which point Alex (mechanic) came over to fix the wheel. What made this worse was when the bill came ($637) and Daniel stated I was given a discount due to my issues (1 day repair took 6, buying the piece required $219, interrupted vacation / anniversary, and had to stay locked indoors more than should for did not have a car for rental was a risk not knowing possible charges) One would say thats bad it cant get any worse yet here is the kicker that night I go out with the family and those whom had been helping us out while on "vacation" and the car starts to leak fluid like crazy). Please note the car never did this in the 4 yr i have had it and it is only serviced at Chrysler service departments. I take the car to AutoNation Chrysler and they state I have a broken water pump ? Which if Aventura did their job correct the pump would not have been required ($800+) and or was damaged while there. AVENTURA HAS PLACED CHRYSLER IN A NEW LIGHT WITHIN MY EYES AND THOSE WHOM I KNOW. More

Amazing We bought our son his first car. Caesar Menendez is an amazing sales man. He made us feel great and we didn't even have to haggle with him. I'm glad w We bought our son his first car. Caesar Menendez is an amazing sales man. He made us feel great and we didn't even have to haggle with him. I'm glad we came to this dealership More