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Avis Ford Inc

Southfield, MI

4.7
131 Reviews

29200 Telegraph Road

Southfield, MI

48034

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Showing 131 reviews

July 13, 2020

Always have a great experience at this dealership, thanks Jeremy Z for all you help. This is the 3rd time I have renewed leases with Jeremy, and it is always a smooth and stress free experience More

by Jonesav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, Zumbrunnen
June 22, 2020

I'm so thankful to Avis Ford Used Car team!! Tom, Chuck and Greg got me in the vehicle I really wanted!! Please go check them out!! You will NOT be disappointed!! I LOVE MY AVIS FORD!! More

by Mjones
Recommend Dealer
Yes
Employees Worked With
Tom, Chuck, Greg
June 14, 2020

Professional & easy! This is the second lease I've taken through Avis Ford, and both times the experience was professional and easy. Clients should be told to bring in 4- More

by marilyn8994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Addley
June 18, 2019

Ford Going I’m Wrong Direction I switched to Ford after hearing Bill Ford talk about Ford’s commitment to the environment. Now they are lining up to roll back fuel standards. What a More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Z
Jun 27, 2019 -

Avis Ford Inc responded

Hi Dee, Thank you for taking the time to share your feedback with us. We are very happy to hear you are enjoying your Escape and have enjoyed our customer service, quality of service, helpfulness and transparent pricing when purchasing and having maintenance completed. Since we are a franchised dealership, we do not have control over the decisions Ford makes with regards to fuel standards, However, you will be very happy to learn that the new 2020 Escape will be available as a Hybrid and Plug-In Hybrid, making it the best fuel economy rated Escape to date. Ford seems to be investing very much in fuel economy going forward as well, with the Explorer line offering a Hybrid option for the 2020 Model Year as well. We hope to continue to serve you in the future, Dee. With the range of options for fuel efficient Ford vehicles being larger than ever. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

November 20, 2018

Cost me $1000's for nothing After bringing my truck to get the breaks done, it developed a squeak and the brakes stick just before stopping and again when starting back up. I ha More

by drchopper74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry Sirgany and Jon Richardson
Nov 20, 2018 -

Avis Ford Inc responded

Mr. Sanford I have reached out to the Service Manager, Joe Achenza about your experience and he would like to speak to you directly about your repair. When you have a moment, could you give him a call at 248-355-7500? Thank you for your feedback.

November 02, 2018

Avis Ford takes care of business I just purchased a 2018 F-150 XLT on 10-31-18 from AVIS FORD, Parys Liddell who works in Finance /Sales was my salesperson. I wanted to have a new tru More

by damon d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parys Liddell... great job man
Nov 05, 2018 -

Avis Ford Inc responded

Hi Mr. Dennard, Thank you for your positive feedback. We are so very sorry that Mrs. Dennard felt differently regarding your recent purchase. We are happy to hear you found Parys helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving in your new truck!

October 31, 2018

The same old Avis Ford from 20 years ago. I came in for a new vehicle purchase. And I just wasn't a happy camper..The dealership wanted to sell me what was in there end of the month stock. Whi More

by justkayak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Deal Closed!!!
Nov 05, 2018 -

Avis Ford Inc responded

Hi Mrs. Dennard, Thank you for your review. We are very sorry to hear you had a bad experience with your most recent purchase, and also 20 years ago. I have spoken with your salesperson, regarding your most recent vehicle, to try and find out how we could have improved. The issue seems to be with the availability of a specific trim level and color combination of a truck in combination for the expiring rebates over night. We always try our absolute best to get you the exact vehicle you want, however with it being the end of the month and rebates expiring the very next day, we were restricted by what other dealers have in inventory available for trade. I understand we contacted several dealers over the phone, on speaker, so you were able to hear what was unavailable and why. We could have waited to make a trade to get you the color truck you envisioned, however the loss of $1000 in rebates for a lease was at stake. We are proud were able to get the correct price on a truck in stock for your husband to purchase. We have reached several times to Mr. Dennard to confirm he is happy with his purchase. I am very sorry you were not able to agree. In future, we would be happy to trade for a particular color vehicle when possible, if you do not mind the higher price for loss of rebates. Please let us know how we can help you and Mr. Dennard in the future.

September 01, 2018

Don’t waste your time.. Horrible dealership. I tired to purchase a left over 2017 Focus ST and was given the run around on every aspect of the sale. Sales person could not ev More

by Ericverb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
August 31, 2018

New Car Purchase Jeremy Zumbrunnen was the only salesman willing to work with me through email as I am unable to hang out on the phone at work or at school. More

by FordBuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Zumbrunnen
February 05, 2018

Brake service Visited Avis Ford to have brake service , the brake service show on the wall of the shop as $178.95 everything included . It was said they would check More

by Sunro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
n/a
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