
Axelrod Buick GMC
Parma, OH
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3,488 Reviews of Axelrod Buick GMC
Excellent Customer Service Ryan service manager was engaged in making sure I knew exactly what was going on with my vehicle. He talked a lot about his team and their commitment. Ryan service manager was engaged in making sure I knew exactly what was going on with my vehicle. He talked a lot about his team and their commitment. The customer service exceeds any other dealer I have delt with. I was also impressed that Mitchell Axelrod took the time to call and let me know Ryan had been off and that Ryan would call me when he returned. My older vehicle was not an easy fix but they did a great job. I will recommend Axelrod Buick to my friends. More
Great customer service I'm always greeted when I enter the dealership. The staff from sales, service, management are always friendly, and accommodating. I hope to continue I'm always greeted when I enter the dealership. The staff from sales, service, management are always friendly, and accommodating. I hope to continue buying/leasing all my vehicles at this dealership.Thank you More
Great customer service from Christopher Christopher was so helpful and patient throughout the sales process. He got me into an encore that I truly enjoy for a lower price point without sacri Christopher was so helpful and patient throughout the sales process. He got me into an encore that I truly enjoy for a lower price point without sacrificing the features I found to be important. Once the sale closed, he spent quality one on one time with me to go over the car features and controls. He even paired my phone with the apple CarPlay system so I wouldn’t have to be bothered. Great service! I would highly recommend him to anyone that is looking for a new car. More
Horrible Had to keep making appointments for Car to be looked at 3 time within 29 days and final told problem on day dealership warranty expired Had to keep making appointments for Car to be looked at 3 time within 29 days and final told problem on day dealership warranty expired More
Quick & Courteous The service staff is always very pleasant and the ease of getting services done is great. They contacted me about a recall on my car and i was able t The service staff is always very pleasant and the ease of getting services done is great. They contacted me about a recall on my car and i was able to add an oil change to the recall service-saved me another trip in the next couple weeks. More
Service Recall done as promised On time ,pleasent greeting when arrived , answered all questions regarding recall as well as functions of auto not known, performed needed service and On time ,pleasent greeting when arrived , answered all questions regarding recall as well as functions of auto not known, performed needed service and check ups . Car was washed and clean. More
outstanding! Very professional,orderly and timely! No negative issues at all. Justin in Service was courteous and followed up with insurance to assure all work wou Very professional,orderly and timely! No negative issues at all. Justin in Service was courteous and followed up with insurance to assure all work would be handled properly. Keep up the great work in a world where it’s lacking More
Wonderful dealership and service center. Axelrod Buick & GMC is a great dealership to purchase from and/or get your vehicle serviced. I have purchased a few vehicles from Axelrod and have alw Axelrod Buick & GMC is a great dealership to purchase from and/or get your vehicle serviced. I have purchased a few vehicles from Axelrod and have always returned because of their wonderful staff and friendly service. Their new showroom and service center has really streamlined getting your car serviced and making you comfortable if you have to wait. Wonderful conveniences like phone charging stations and desks for your laptop allow you to stay connected and/or continue your busy schedule while they take care of your vehicle. And the showroom floor always has the newest and most beautiful vehicles that will temp you to upgrade! More
It was cool I had a recall on my vehicle, I took it in they fixed it . ( supposedly ) Bada Boom Bada Bing. Oil Change Car wash, was ok. I had a recall on my vehicle, I took it in they fixed it . ( supposedly ) Bada Boom Bada Bing. Oil Change Car wash, was ok. More
Service Department They are kind ,friendly, and quick. Great Dealership. They fit you in immediately. Very nice cars on the lot New and used .Will buy there again They are kind ,friendly, and quick. Great Dealership. They fit you in immediately. Very nice cars on the lot New and used .Will buy there again More