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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

June 20, 2018

Excellent Customer Service Ryan service manager was engaged in making sure I knew exactly what was going on with my vehicle. He talked a lot about his team and their commitment. More

by 5 champs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Got to speak with a service repair guy named Matt who seemed very knowledgeable. , Dorothy Kusek, Mitchell Axelrod
June 19, 2018

Great customer service I'm always greeted when I enter the dealership. The staff from sales, service, management are always friendly, and accommodating. I hope to continue More

by JACZAC_2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cseke, Dorothy Kusek, Tim Kubow, Stacie Dembkowski
June 18, 2018

Great customer service from Christopher Christopher was so helpful and patient throughout the sales process. He got me into an encore that I truly enjoy for a lower price point without sacri More

by Jeuans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher della Volpe
June 18, 2018

Horrible Had to keep making appointments for Car to be looked at 3 time within 29 days and final told problem on day dealership warranty expired More

by MS.KIAWANNIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dorothy Kusek, Billy Delancey, Carl Reese
Jul 11, 2018 -

Axelrod Buick GMC responded

Kiawannia, I'm sorry to hear that our attempts to explain have failed to meet your expectations. There is no such thing as a 30 day return period for a vehicle you have purchased. The work that needed to be done to your vehicle was completed and was covered under your service contract. If that is not the case, please call us and ask for Mitchell.

June 18, 2018

Quick & Courteous The service staff is always very pleasant and the ease of getting services done is great. They contacted me about a recall on my car and i was able t More

by LCHUPPA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dorothy Kusek
June 15, 2018

Service Recall done as promised On time ,pleasent greeting when arrived , answered all questions regarding recall as well as functions of auto not known, performed needed service and More

by BAILERA777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
June 15, 2018

outstanding! Very professional,orderly and timely! No negative issues at all. Justin in Service was courteous and followed up with insurance to assure all work wou More

by SHERGRIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in Service
June 13, 2018

Wonderful dealership and service center. Axelrod Buick & GMC is a great dealership to purchase from and/or get your vehicle serviced. I have purchased a few vehicles from Axelrod and have alw More

by nathanlbirch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kubow, Stacie Dembkowski
June 13, 2018

It was cool I had a recall on my vehicle, I took it in they fixed it . ( supposedly ) Bada Boom Bada Bing. Oil Change Car wash, was ok. More

by EZ2BQUEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
justin suesse & sofiyah
June 13, 2018

Service Department They are kind ,friendly, and quick. Great Dealership. They fit you in immediately. Very nice cars on the lot New and used .Will buy there again More

by Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Axelrod, Dorothy Kusek, Dan Regan, Susie Axelrod, Mitchell Axelrod, Rachel Wallace, Tim Kubow, Seth Calig, Stacie Dembkowski
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