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BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center
Medford, MA
106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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106 Reviews of BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center
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November 10, 2024
It took two hours for an oil change and the experience was very underwhelming. The waiting area was just a few granola bars in a bowl, water, coffee, chairs, and a TV. I was quoted an hour and a half wh was very underwhelming. The waiting area was just a few granola bars in a bowl, water, coffee, chairs, and a TV. I was quoted an hour and a half when I arrived for my appointment, which is about twice as long as it should take. While the car wash was done unexpectedly, done well, and done for free, the waiting time and waiting area are why I wouldn't return for any service that is (usually) short enough to wait for. More
by John
Employees Worked With
November 07, 2024
The customer service was great. I was kept informed throughout the process, which helped me in making a decision for a proposed repair. I was kept informed throughout the process, which helped me in making a decision for a proposed repair. More
by brathwaitemj
Employees Worked With
November 07, 2024
Amiel expertly handled my service visit with multiple items, including a recall. He knew exactly what work needed to be performed. items, including a recall. He knew exactly what work needed to be performed. More
by David
Employees Worked With
November 06, 2024
the people at the front desk are super nice and friendly. I am very happy with the service there. I am very happy with the service there. More
by salles.josiane
Employees Worked With
October 31, 2024
I recently visited the BMW Certified Pre-Owned service center in Medford and was incredibly impressed with Laurevens Desrosiers. His customer service skills are truly exceptional. From the moment I arrive center in Medford and was incredibly impressed with Laurevens Desrosiers. His customer service skills are truly exceptional. From the moment I arrived, he was friendly and attentive, making sure all my concerns were addressed. Laurevens took the time to explain the service process in detail, keeping me informed every step of the way. His professionalism and knowledge made the experience seamless and stress-free. I highly recommend reaching out to Laurevens for any service needs—he truly goes above and beyond! More
by Peterson D.
Employees Worked With
October 24, 2024
The customer service is excellent. My repair advisor made me understand all the process and costs associated to the services. I got some good discount for the services. I would recomme My repair advisor made me understand all the process and costs associated to the services. I got some good discount for the services. I would recommend BMW of Medford for your car services. More
by j.compere
October 06, 2024
My car has been repaired twice for the same problem since I bought it last year. I didn’t have to pay for it because I had warranty before. But the same problem happened again a few days ago. In March this y I bought it last year. I didn’t have to pay for it because I had warranty before. But the same problem happened again a few days ago. In March this year, the dealer told me that the injectors of cylinders 5-8 were damaged due to coolant leakage. And now the injectors of cylinders 4678 are also damaged. But this time they didn’t tell me the cause of the damage, so I have already taken out warranty, and they won’t cover it for me. After my car was repaired in March, it was parked from April to September because I was not in the United States. This time they claimed that it was not caused by coolant leakage, but they didn’t tell me the cause of the injector damage. I will not choose to buy BMW again More
by dzfengzhiheng
June 11, 2024
Nick help me out with a tire through service within 15 mins of contacting him, we dropped the vehicle off and it was washed and back to us with a half hour. Thanks again mins of contacting him, we dropped the vehicle off and it was washed and back to us with a half hour. Thanks again More
by Reiso
May 23, 2024
They took care of my BMW repair without delay. The staff was very thorough & Amiel was very helpful. The staff was very thorough & Amiel was very helpful. More
by judyarrigo
Employees Worked With
