BMW Certified Pre-Owned Nashville - Service Center

great service This was my second service appointment with BMW of Nashville. I was able to schedule quickly and at my convenience. Drop off was smooth and efficient This was my second service appointment with BMW of Nashville. I was able to schedule quickly and at my convenience. Drop off was smooth and efficient and communication was as promised by my service manager. Despite a very busy waiting area, pick up of my vehicle was quick and painless even on New Year's eve. More

Service department from xxxx My wife's 335i experienced mechanical problems while she was in Nashville. We are from Memphis and normally deal with Roadshow BMW locally and I'd gi My wife's 335i experienced mechanical problems while she was in Nashville. We are from Memphis and normally deal with Roadshow BMW locally and I'd give them 6 out of 5 stars for every encounter we've ever had with them. Not so with BMW of Nashville. Starting with not recommending that she should bring the car in immediately when the warning light came on Saturday, they recommended that she wait until Wednesday when they would have a loaner car available. Unfortunately the same light came on Monday while she was on I-65 and then got worse seconds later and the car went into limp mode giving her just enough time to pull to the shoulder in rush hour traffic. It was close to closing time so the reaction at BMW of Nashville - not our problem. When we got the car to the dealership we met Kevin in the service department who was a nightmare to deal with. He couldn't get answers from the warranty company about whether this was a covered repair. Problem is I was on the phone with the warranty company and they were showing he hadn't been calling when he said he had. They gave me a claim number instantly. It got worse from there with a quote for the portion not covered by warranty that he gave me to the penny but three hours later when the car was ready it had grown by 70% and he said he forgot a few items and was just giving me an estimate during the earlier call. The kicker was when Kevin informed us that it's company policy to have the customer pay for the entire job until such time that the warranty company funds the claim number. This policy was confirmed by the service manager Wayne Jayco because they didn't know this particular warranty company and they could be left holding the bag. I didn't have much choice as my wife is stranded 200 miles from home so we agreed. Amazingly the warranty service they had never heard of faxed funds authorizations to them while my wife was waiting to check out. Unprofessional service! Unbelievable jerks to a mom and an 8 year old stranded 200 miles from home. Were it not for the fact that I've had exemplarly service from Roadshow in Memphis I would leave the experience completely jaded against BMW. As it stands, I wish I had directed the towing company to take it to Memphis. I highly recommend anyone considering a BMW purchase in Nashville to make sure they have someone outside the dealership that can service their car. More

vehicle not fixed My vehicle was not fixed. It was taken in, I told them what was wrong, they did not check that. Result: car still not fixed. My vehicle was not fixed. It was taken in, I told them what was wrong, they did not check that. Result: car still not fixed. More

not telling the truth and rude Ok this service department (Brad) is completely the worst!! They continually lie about repairs needed. Don't trust them. Told me need new ac part tha Ok this service department (Brad) is completely the worst!! They continually lie about repairs needed. Don't trust them. Told me need new ac part that it was going to go out and it was leaking. Went ac repair place they none of that was true. I took in for minor thing they said all valves need to be replaced $8000, went a independent bmw service place they said no didn't need to be done. When I questioned the repair service person got mad. More

Broke down in the middle of no where Brandon and Jacklyn were very helpful and understanding since we were out of town. They helped my husband and I with all of our questions and helped Brandon and Jacklyn were very helpful and understanding since we were out of town. They helped my husband and I with all of our questions and helped us the best the could in our current situation. More

YService and Customer Service experience On or about the first week of May 2014, I called BMW of Nashville requesting to program my car key for comfort access, I spoke to gentleman by the nam On or about the first week of May 2014, I called BMW of Nashville requesting to program my car key for comfort access, I spoke to gentleman by the name of Mike in service. He was very profession and courteous. He told me I do not require an appointment to program a key that I can come over anytime before 3:00pm when the service department is open for business. On or about the second week of May the 30,000 mile service light came on. I called BMW of Nashville to schedule a service requesting a loaner car for 5/29/14 dropping my car off and returning the next day to pick my car up and return the loaner car. A service representative by the name of Brandon ( sitting I the last but one booth occupied by the service representative) was assigned to assist me. On May 27th at 8:40am I receive a voice message from a lady at BMW reminding me of my scheduled appointment. On my appointment based visit (5/29/14, I was told by Brandon that there was no loaner vehicle available. I then request to have my key programmed, he told me that they could not have that done because I did not show up at 3:00pm as scheduled. I told him there was traffic and I knew the service dealership is open till later than 5:00pm. However, he indicated that my car could still be driven for another 1,000 miles. At that point I made another appointment for 7/1/14 after projecting the 1,000 miles. Today (5/31/14) at about 8:45am while around the dealership after been told that no appointment needed for key programming, I showed up for the keys to be programmed. On getting there, a new employee attended to me polite and courteous incited that he will get me help. The help by the name of Kevin who refused to give me his last name turned out to be very rude and arrogant. He told me and printed several sheets on my car service history, that my car needed a lot of recall work done/service is past due and he couldn't get to my car for the day. I indicated all I needed done was the key programmed and I was told by Mike that no appointment is needed for that function. He said Mike does not know what he was talking about. At that point, I requested for a manager. He laughed at me saying there is no manager on site. Without making a scene in front of other customers waiting, I requested for the print to be reviewed. He left the printout to his left to attend to a female customer next inline. I stepped aside to pick the print outs for review. I then received a call from a patient which made me retrieve into my car to take my call. A few minutes later he came to interrupt my call requesting for the print outs. I told him I am on the phone. He insisted that the printouts are BMW's property. At that point, I drove out of the covered service intake to conclude my call. After which I proceeded back to the service area and left the printouts on a counter with indication to him that I returned the printouts. I left after that. As a seasoned BMW owner since 1999, with purchase of several high performance BMW including the legendary M5. Over the years, I have patronized BMW owning more that 5 cars at one time. I have never been treated like this. Not to mention the number of my professional colleagues that I have introduced to BMW. I felt this low level of service should be reported. From this point onwards, I will prefer to take my car to other regional dealership even if I have to drive 400 miles return and stay overnight. I hope the service culture changes at this dealership. More

I have a 328i. On July, 1 the passenger side front blinker went out. On Monday July, 2, I took it to the dealership for inspection. After 3 and a half hours later I was told the part would have to be blinker went out. On Monday July, 2, I took it to the dealership for inspection. After 3 and a half hours later I was told the part would have to be ordered and I could bring the car back tomorrow(July 3). On July 3 I returned to the dealership to have the headlight assembly replaced. Although I have a comprehensive warranty to cover everything I was told to pay a $100.00 deductible. Ok, done. On July 9,the drivers side blinker is out! Coincidence? Return to the dealership with my issue. Told that they have another headlight in stock. Coincidence? But will have to get approval for the claim from the warranty company before they can service. Car left at dealrship on Monday July 9. July 10, warranty company approves the claim for repair. Another $100.00 deductible and my car won't be ready until July 11. As of July 10, 1:00pm, I have had no updates on the progress even after calling I have no responses to my voicemails to the service department. I am very displeased with this service department. I am not eligible for a loaner vehicle because I did not purchase from BMW of Nashville and my pockets are not lined with gold. I am a nurse with patients that are highly dependent on my care. Three days without a vehicle does not set well with me. I would never recommend this dealership to anyone for any reason. I'm sure there are plenty of other certified BMW service providers in my area. If not, Alabama here I come. I've actually heard good things about Century in Huntsville. More

For six years BMW of Nashville has service on my vehicle. Everytime I took it in, I had to go through the upsell attempt. Now, after paying for an extended service contract, I have come to find out they N Everytime I took it in, I had to go through the upsell attempt. Now, after paying for an extended service contract, I have come to find out they NEVER updated the software on the vehicle. That, is plain criminal. In addition, despite having an extended service contract, they charged $168 "diagnostics fee". enough said. More

BMW of Nashville has terrible service if you have any questions or would like to get someone on the phone to talk about your service appointment, to get an update on your appointment, or to get your car questions or would like to get someone on the phone to talk about your service appointment, to get an update on your appointment, or to get your car fixed under warranty. On two different occasions, I went in and asked for something to be repaired on my car and was told, 'You probably ran over something so that's not covered under the maintenance package. ' or 'You did x so that means your maintenance package/warranty won't cover this.' Both points were made in instances where I know I did not run over something, BMW just didn't want to fix my car. When my car was at the dealer, I had to call four times just to get one status update. For hours, my calls were not returned. In order to get a service representative on the phone, you must call, leave a message, and wait for them to call you back. The only live person you can talk to in the process is an appointment scheduler. Overall, BMW of Nashville has poor service, doesn't treat it's customers like they care, and gives dealerships a bad name. I will not be taking my car back. More