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BMW Concord

Concord, CA

4.7
1,061 Reviews
Call Dealership (925) 682-3577
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1967 Market St

Concord, CA

94520

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1,061 Reviews of BMW Concord

February 01, 2024

Very thorough and make sure vehicle is completely taken care of before returning it to the owner. More

by Irishdep33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Feb 01, 2024 -

BMW Concord responded

We really appreciate you taking the time to leave BMW Concord this awesome review, thank you!

January 29, 2024

Service was efficient. Everything clearly explained. Service advisor Miquel was very easy to work with. More

by Bsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel.
Report | Print
Jan 30, 2024 -

BMW Concord responded

We're glad to know you found our service efficient and clear at BMW Concord. We'll pass your compliments on to Miquel! Thanks for the review.

January 29, 2024

Impressive BMW dealership! Took our 840I convertible to Concord BMW for required oil change service and new tires. Angel our service advisor and everyone we spoke with were v More

by dbgreg225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Jan 30, 2024 -

BMW Concord responded

We're glad to know you had a great experience with our team at BMW Concord! It's wonderful that Angel and the rest of our staff were able to assist you effectively. We hope your BMW 8 Series Convertible is running smoothly after its service, and we look forward to seeing you again in the future!

January 27, 2024

Communication from service advisor Kevin was poor. His time estimates were way off and did not keep me updated on the status of my car. More

by michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Azmoudeh
Report | Print
Feb 02, 2024 -

BMW Concord responded

Michael, we are sorry to read about your experience with our service team. We aim for straightforward communication and timely updates throughout the process so it's disappointing to know we fell short in this instance. Your feedback is important and will be addressed promptly. If you'd like to discuss this further or have any other concerns, please reach out to us directly at your convenience. Thank you, BMW Concord Management Team customercareteam@bmwconcord.com

January 25, 2024

My car was worked on accordingly of what’s needed to be done. They found some other problems that conjuctioned with the problem. They called me and explained the cause and before they can do anything, it n More

by rexperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Azmoudeh
Report | Print
Jan 26, 2024 -

BMW Concord responded

We're glad to know you had a positive experience with us at BMW Concord! Our team always aims for clear communication and top-notch service. Thanks for trusting us with your car, we appreciate the feedback!

January 23, 2024

Vernon is the best Service Advisor I’ve had since becoming a customer in 2018 More

by LeticiaSimmons851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vernon Mayeux
Report | Print
Jan 23, 2024 -

BMW Concord responded

Leticia, we are thrilled that Vernon and the team gave you a positive experience! Thank you for choosing BMW Concord and for sharing a review. Drive safely!

January 17, 2024

Vernon always takes excellent care of us. . he communicates with us and offers valuable suggestions and advice. Trust and confidence. More

by thowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Mgr , Vernon Mayeux
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Jan 17, 2024 -

BMW Concord responded

We're glad to know that Vernon has been providing excellent service at BMW Concord! It's great to see you've found his advice valuable, and appreciate your trust in us. Thank you for the review!

January 16, 2024

Very good service department. First class service. Victor kept me updated on the progress of my repair. Highly recommend. More

by MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Jan 16, 2024 -

BMW Concord responded

We're glad to know you had a first-class service experience with us at BMW Concord! Your recommendation means the world to our team. We'll make sure Victor knows how much you appreciate his updates on your repair progress. Safe travels!

January 12, 2024

Just leased our 3rd BMW from BMW Concord - ALWAYS a pleasant experience by real professionals More

by SteveG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Stanford
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Jan 13, 2024 -

BMW Concord responded

We're grateful to have you as a BMW Concord customer, Steve. Thanks for the review, and enjoy your new BMW!

January 12, 2024

Friendly competent service people, including Kevin. In Service and Doug in the Parts Department. Excellent experience for me. More

by Ann
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Jan 12, 2024 -

BMW Concord responded

Thanks for sharing your excellent experience with us, Ann! Kevin and Doug will be delighted to hear their service made a lasting impression. See you next time at BMW Concord!

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