BMW Concord

Friendly service at reasonable and fair prices, everything was explained very clearly, no surprises, love the wash at the end everything was explained very clearly, no surprises, love the wash at the end More

Francis was very helpful, he explained everything which was done to the car, and made it ready as soon as possible. was done to the car, and made it ready as soon as possible. More

Had an excellent service experience with Joey at BMW Concord. Very friendly, efficient and professional. Concord. Very friendly, efficient and professional. More

Best customer service ever, they are the reason we have a BMW, we thought about buying another car brand but the service we received from BMW concord keeps up from do it need because anytime we have an issue BMW, we thought about buying another car brand but the service we received from BMW concord keeps up from do it need because anytime we have an issue or need service they are to provide us with the best support!!! Thank you to Miguel and all BMW service from Concord!! More

Rough car in for airbag recall and I knew it needed new tires. They put together a competitive price for the tires and I had a loaner for a couple of days. tires. They put together a competitive price for the tires and I had a loaner for a couple of days. More

Went there to get my car checked for tire air leak and recall Miguel took care of me while my car was in service he provide me free loaner . Best dealer recall Miguel took care of me while my car was in service he provide me free loaner . Best dealer More

Just dealership took care of my wife’s car and my car and also vacuum and washed it. They are very courteous. They also fix my spoiler that was coming off for free. also vacuum and washed it. They are very courteous. They also fix my spoiler that was coming off for free. More

Ever since sunrise took over the service dept , the care of the vehicle has become impersonal. Little to no explanations of the service provided, asking for payment before car has been picked up or any cont of the vehicle has become impersonal. Little to no explanations of the service provided, asking for payment before car has been picked up or any contact w service representative to describe in person the work that was done. It’s difficult to trust a place when the personal skills of the representative are lacking. Christopher lacked skills. I specifically requested things to be done when I scheduled the appt, had my husband drop off the car bc of work and only one thing got done even after I tried texting with the rep. When I picked up the car I was told “I know you texted me but I got busy to return the text”. Then, I was told to wait outside for my car. It took them about 15 minutes, not too long but long enough for me to be uncomfortable in the 95 degree heat. I am looking to upgrade my car but won’t be going to this dealership since I prefer getting my service done in the service dept of the dealerships I use and this one is sub par. I have been used to the Lexus and the BMW service (as it was in the past), it’s too bad things have changed. Had I been offered to go to their little waiting area where they have the couches and coffee machine I could’ve perhaps looked at the cars in the showroom and be tempted to get a new car! I did discuss with the lady who helped make the appt that I was looking forward to getting a larger model loaner to test it out since I’m on the market for a bigger suv. Well, after this experience and past few with the service dept as it’s ran by sunwise, I’ll rather look elsewhere. More

Miguel is great to work with! ! He is professional, extremely knowledgeable and kept us updated. ! He is professional, extremely knowledgeable and kept us updated. More

Victor is always on top of everything. He is attentive and proactive. I highly recommend him. He is attentive and proactive. I highly recommend him. More