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BMW Concord
Concord, CA
1,060 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,060 Reviews of BMW Concord
February 16, 2025
The service specialist Christopher was friendly and efficiently coordinated the oil change service that was part of the service contract I pre-purchased. efficiently coordinated the oil change service that was part of the service contract I pre-purchased. More
by was6foot2
Employees Worked With
Chris Neves
February 15, 2025
Victor provided excellent customer service. He followed up on the progression of my service and problem solved when my car parts didn’t come on time with a loaner car. He followed up on the progression of my service and problem solved when my car parts didn’t come on time with a loaner car. More
by Lene435
Employees Worked With
Victor
February 09, 2025
Working with our advisor Francis was very difficult. We have a Mini and a BMW that we’ve had serviced at the Concord dealership that have resulted in the same experience of having to do our homework on We have a Mini and a BMW that we’ve had serviced at the Concord dealership that have resulted in the same experience of having to do our homework on reported repairs. The first was with our Mini, with a turbo issue and was indicated it would be upwards of 8-10k to repair. It was indicated that it was not covered. After reaching out to Mini USA, I was able to find that it was under the emissions for California. If we had not done the research, this would’ve been a large expense for the dealership not understanding their own warranty. Just recently, I sent in our BWM, with a sensor and camera issue, again with Francis, which took multiple follow ups on my end to understand where we were with the issue. We were told that there was some wire damage that could been rodent caused but was not tied to the camera. We were told it would be $3600 to fix both. We opted not to do the work and took it to another mechanic, which fix the problem without replacing either. From our view, this dealership cannot be trusted with there recommendations of services. Through this experience, we never felt that Francis was working for our best interests or willing to do a little homework on unknown items. The last and most difficult to understand, is when we picked up our car and asked about the service and knowing that it was less than, Francis asked us not to fill out the survey. This is an indication of self interest and not one of customer satisfaction. Shameful! More
by Daren.pereda1
Employees Worked With
Francis Dejesus
February 09, 2025
Great customer service with Christopher whom I appreciated the review of my vehicle status before and after service. Personable and professional experience. appreciated the review of my vehicle status before and after service. Personable and professional experience. More
by Lmune125
Employees Worked With
Chris Neves
February 01, 2025
Great service and communication! Thanks to Victor and everyone at BMW Concord for keeping my BMW running smoothly and even ordering in an extra part that was needed expeditiously :) Thanks to Victor and everyone at BMW Concord for keeping my BMW running smoothly and even ordering in an extra part that was needed expeditiously :) . More
by dash1729
Employees Worked With
Victor Burshteyn, service department
January 24, 2025
I have been a customer since 1977 and have purchased and serviced all of our BMWs at BMW Concord ,Ca . The sales and service rate 5 stars . Last service of our 535 was facilitated by Felipe Maramba and he serviced all of our BMWs at BMW Concord ,Ca . The sales and service rate 5 stars . Last service of our 535 was facilitated by Felipe Maramba and he rates 5 stars More
by john
Employees Worked With
Felipe Maramba service adviser - 5 Stars , Kevin Miller, Michael Heller, Vernon Mayeux
