BMW Concord

Not only were they entirely uninformed, but they dug their heals in and continued to double down. I would relay terms of contracts signed, and they’d boldly try and gaslight me and just tell me I was wr their heals in and continued to double down. I would relay terms of contracts signed, and they’d boldly try and gaslight me and just tell me I was wrong. They’d say things like “it’s policy” and never reply with a copy of that ‘policy’. It got so bad I’d send highlighted copies of contracts only to have them continue to clutch their ignorance and tell me something different than what was in the contract. Finally I reach out to an administering third party for help. They unbelievably tried the same unwavering stance for some reason only to have the administering body send them the same contract as well as their own agreement and policy. BIG SURPRISE... total utter silence. They just couldn’t care less about you and more about their own fragile egos. Almost a month has passed and the vehicle I tried to purchase is gone. The dealer is silent. They were so incapable of the most basic things we never even got to the point of negotiating price. Absolutely astonished by the experience and genuinely disturbed. More

I went to the Concord office to evaluate the timing chain issues of my X1. My car sat there for 8 days, was passed around among 3 service reps, none of which actually addressed the reasons why I brought my u issues of my X1. My car sat there for 8 days, was passed around among 3 service reps, none of which actually addressed the reasons why I brought my unsafe BMW there in the first place. I will never set foot in that horrible place again, or buy another BMW again. More

Great "salesman", he will tell you jokes and compliments so you laugh and he will make sure to touch your arm when you laugh. Programming you using NLP techniques to associate the good feelings with Michael so you laugh and he will make sure to touch your arm when you laugh. Programming you using NLP techniques to associate the good feelings with Michael Heller. And then he will sell you a car without disclosing that there’s something wrong with it. Like in my case, the car he sold us belonged to a smoker. If we knew that we would never buy the car because 3rd hand smoke is very dangerous. More

BMW Concord We purchased a 2017 640i Gran Coupe, our sales person was Jackie. Seamless process overall from the test drive to actually purchasing this beauty. J We purchased a 2017 640i Gran Coupe, our sales person was Jackie. Seamless process overall from the test drive to actually purchasing this beauty. Jackie was awesome to work with and answered all of our questions with expertise and knowledge. Also, Dakota was great with showing us the overall hot points of our car! Thank you BMW Concord and Jackie! More

Defective brand new vehicle sold I was sold defective brand new vehicle from the Concord BMW dealership. Vehicle has pre existing issue's which I discovered after few days of deliver I was sold defective brand new vehicle from the Concord BMW dealership. Vehicle has pre existing issue's which I discovered after few days of delivery. I have all the receipts for repairs which I got done from different dealership. I complained about the issue to the BMW corporate but nothing was done. Please don't buy any BMW vehicle from CONCORD BMW dealership. You might get good discount from this dealership but vehicle sold will have pre existing defects. Beware of these discounts. Stay away from BMW concord dealership. I have all the invoice's for the repairs if you wanted to see. Dishonest people working here. More

I would like to premise this statement with, I rarely ever complain! I was going to forget about the whole thing, but felt you all needed to know that Concord Bmw IS NOT GOING TO HELP YOU IF YOUR BM ever complain! I was going to forget about the whole thing, but felt you all needed to know that Concord Bmw IS NOT GOING TO HELP YOU IF YOUR BMW HAS A COMPLETE ENGINE FAILURE, AFTER A SERVICE VISIT! After taking my BMW X5 with only 75K miles to the BMW Concord service department for a service engine warning light that was on, and prevented the car from passing smog, the service department, replaced the Glow Plugs and spark plugs and other maintenance repairs. A couple days later the Service Advisor gave it back to me with the service engine warning light still on, and told me to wait a thousand miles and the light should turn off! The car was subsequently not performing well, and couldn’t pass the smog which in turn prevented me from renewing the registration! Then a month later the car broke-down and stopped functioning completely, so i had the BMW towed back to Concord BMW service department. A rod bearing issue and subsequently damaged pistons and complete failure of the engine was the diagnosis! It needed a brand new or rebuilt engine, I felt that it was their fault and that they might have dropped something in the cylinder chamber while replacing the glow plugs, or something else happened during the service. I still offered to share the burden of the repair between the dealership and himself so as to keep it amicable. The answer from BMW was that I had missed one single oil change two years prior, in the entire time that I owned the car! and therefore BMW took no responsibility and wouldn’t participate in any way in the repair or share any of the burden !!! I WILL NEVER BUY ANOTHER BMW OR MINI COOPER FROM CONCORD AND HONESTLY ANYWHERE ELSE! I thought my feedback would enable you to make an informed decision, when considering purchasing a car from Bmw Concord. More

BMW Concord and Sheila Lane Sheila Lane was professional, thorough and immensely generous with her time and support in helping us purchase our BMW. We traveled 90 miles to close Sheila Lane was professional, thorough and immensely generous with her time and support in helping us purchase our BMW. We traveled 90 miles to close the purchase deal and she was kind and courteous and stayed late and made us feel very special. Her technical knowledge of the vehicle and the financial aspect of the deal were very detailed, factual and efficient. We couldn't drive the vehicle late that night so she immediately made arrangements to deliver the new car to our home at a later day. That is incredible service! My wife and I are so impressed. We couldn't be more pleased and thankful for working with Sheila. More

Sheila Lane was incredible! Her patience, knowledge and attitude was everything. I would highly recommend her to anyone who wants to experience the BMW experience. attitude was everything. I would highly recommend her to anyone who wants to experience the BMW experience. More

Great experience Sheila was extremely patient and professional in every interaction we had with her. She was very quick to understand our requirements and helped us ou Sheila was extremely patient and professional in every interaction we had with her. She was very quick to understand our requirements and helped us out with all our queries. She is someone we can trust and would definitely refer to our friends. Thank you Sheila and the BMW Concord finance team for a good car buying experience! More