BMW Concord

May 16, 2023 at approx. 2:30 pm I went in and test drove a used vehicle. I liked the vehicle and asked if I could take the afternoon to think about the purchase, the salesp 2:30 pm I went in and test drove a used vehicle. I liked the vehicle and asked if I could take the afternoon to think about the purchase, the salesperson Alex told me he got off work at 6pm. I called him at 5:40 pm left a voice message that I indeed wanted the vehicle. I did not receive a return call however at 10Am on Wednesday May 17, 2023 he texted me stating that someone came into the dealership after I left and they purchased the car. This is what you call the WORST CUSTOMER SERVICE EVER!. No courtesy call or follow up. Truly I've purchased BMW's from the dealership in the past but they will not get my business again. Its a shady operation. More

Worst service department i have ever been to. ..they rip you off sell services unnecessarily and even almost caused a possible dangerous situation by not even checking my brake pads where they dow ..they rip you off sell services unnecessarily and even almost caused a possible dangerous situation by not even checking my brake pads where they down to the rotors. They claimed I punctured a loaner car tire and forced me to pay for the tire even when the low tire light was already on before I drove off the lot. I have been treated so poorly ever. More

I stopped on the way to the service dept. to put gas in my car, so I knew the gas level in my car. When I picked up the car, the gas was totally empty; so much so, that the car was pinging t to put gas in my car, so I knew the gas level in my car. When I picked up the car, the gas was totally empty; so much so, that the car was pinging that the car was on empty. The service papers indicated no mileage driven, yet all of my gas disappeared. The dealership had no explanation, only to infer that I did not know how much gas I put in the car. They checked the gas gage, and said it was working fine. Obviously, something happened here. In all the years that I have owned this car, the gas level has never been this low. Since that incident, I have had no further issues with the gas. Things have gone very bad with this dealership. Beware! More

Beware, this is the worst dealership I have ever had my car serviced at. They will treat you badly and they will rip you off. This place should be shut down they are so bad. Don’t expect them to have a loa car serviced at. They will treat you badly and they will rip you off. This place should be shut down they are so bad. Don’t expect them to have a loaner for you if they say they will have one. “First come first serve” even if they say they will reserve one for you. Also, they didn’t even change my oil or service the car, they just took my money. Talked about filing a lawsuit with my lawyer and it is in the process of happening. More

I'm very disappointed and have been with the customer service for the last few years here. I called in a few weeks ago to schedule a service appointment, so I could take advantage of a loaner for the day service for the last few years here. I called in a few weeks ago to schedule a service appointment, so I could take advantage of a loaner for the day. I arrive this morning at 9:20AM right on schedule and they tell me there were no loaners because they were still out from the previous day and I could reschedule or have a LYFT take me home and bring me back. Wait, so no one could have called to let me know this before I drove 25 miles to my appointment? I get that you might be busy, but come on, figure it out and get organized. The service advisor, Joey was too busy to come out and talk to me himself. He hands the keys back to whoever I was speaking with outside without any apologies, so I left. I've had my BMW's (325i & 535i) serviced here for the last 14 years, but that will now change after today's unapologetic experience. It's a bummer, but time to move on to a business that appreciates its loyal customers. More

First time BMW owner and went in for my first service. I was there on time. But kept waiting in my car, and I got so frustrated that I had to ask what is taking so long. They said they rang Miguel, who sho was there on time. But kept waiting in my car, and I got so frustrated that I had to ask what is taking so long. They said they rang Miguel, who showed up later. He seemed upset that I had bothered to ask about what's taking so long. Had he simply apologized for the delay, that would've been fine. But he came with the attitude of why I'm in such a rush, and he's busy. I decided to take my business elsewhere. Nice work Miguel. More

Concord BMW what can I say at least let you know not to drop your car off at the service department and expect to get a whole car back. I literally had my BMW towed in and it was left unsecured and this is drop your car off at the service department and expect to get a whole car back. I literally had my BMW towed in and it was left unsecured and this is what they want to tow back to me. Ask them to service your car in one day don’t leave it overnight as they offered no compensation told me it’s like Parking at a grocery store and that I should call my insurance. Excuse me call your insurance crooks!! More

We like to share the wonderful experience we had with Michael Heller when we went to purchase our new 2021 BMW X3. This was our 3rd time purchasing a BMW from Concord. When we went to the dealership, we Michael Heller when we went to purchase our new 2021 BMW X3. This was our 3rd time purchasing a BMW from Concord. When we went to the dealership, we expected the usual pressure tactic of hurry up pick a car from the lot mentality. We were looking for a specific combination of color and features and we knew it would be tough to find what we want. Michael was all about winning the heart and mind. While they did not have what we were looking for, he spent close to an hour walking with us to show the cars in the lot and how wonderful the color combination would actually look in a X3. Having worked at the dealership for a very long time, Michael knows his BMWs. We were able to relate a BMW (a German brand) to a global car by showing how many countries are now involved in building a BMW. I asked if they still let people test drive their cars in Germany prior to delivery when he pulled out his phone and show us picture of when he and his wife went to Germany a few years back to pick up her convertible. At no point did we feel hurried nor having to speaking to a sales manager who is looking to get your signature. He told us that at no time should you ever pick a car from a dealership lot if it is not exactly what you want. He advised us to go home and build the car we want and send him the build code and he will get us in at a great price. A few days later we agreed on the price and he placed the order. There was no deposit or any other tactic to get commitment. It was my word, and the car was ordered, and it arrived on scheduled exactly 4 weeks to the date. It was a completely different car buying experience. If you are thinking about a BMW, I would strongly recommend reaching out to Michael Heller at BMW of Concord. More