BMW Concord

A wonderful, non-stressful experience From my initial appointment with my Sales person (Mike) to my financial agent (Zack) and BMW Genius(Ken) it was a wonderful experience....No pressure From my initial appointment with my Sales person (Mike) to my financial agent (Zack) and BMW Genius(Ken) it was a wonderful experience....No pressure sales, no rush, very informative and helpful in the whole transition More

Excellent advice and a great deal As my first BMW experience, this was fantastic. Mike was very patient and explained all the different scenarios for purchasing a used car - something As my first BMW experience, this was fantastic. Mike was very patient and explained all the different scenarios for purchasing a used car - something I am grateful for since I only moved to the USA around 18 months ago. He worked hard to help out with smoothing a few issues there were with my credit union and even picked me up from a nearby BART station when I had to come back to Concord from San Francisco. Thanks! More

Outstanding! My overall experience dealing with Michael Heller at the BMW Concord dealership can be summarized by one word, OUTSTANDING!. Michael is one of those My overall experience dealing with Michael Heller at the BMW Concord dealership can be summarized by one word, OUTSTANDING!. Michael is one of those rare car salesmen who you meet once or maybe twice in your lifetime. He is more than willing to go the extra mile to make sure you are happy and well informed. He is the only reason why we came back to the BMW Concord to buy a car. I wish I could say the same thing about Jennifer Sims. This lady is condescending and unprofessional. For whatever reason it took her about 2 hours the get the papers ready. I only bring this up because I expected her to be sympathetic towards us because we waited so long. But she did not even acknowledge it. She also offered us some options on buying some extra maintenance coverage, to which we decided to decline. From that moment forward, she treated us very differently. She would barely talk or look at us displaying very clearly her anger for us not buying the coverage she wanted us to buy. She needs to learn that "the customer is always right". We almost walked away from buying the car because of her lousy attitude. Next time I buy a car from BMW Concord, I will make sure I get someone else to help us with the finance portion of the process. More

Concord BMW Does Not Disappoint! My husband and I recently acquired our 4th BMW from Concord BMW. Although our previous salesman has since left this dealership, we were treated with My husband and I recently acquired our 4th BMW from Concord BMW. Although our previous salesman has since left this dealership, we were treated with the same care, attention and level of service we've come to expect from this dealer with our new salesman Billy Billoo. Billy took the time to listen to what our needs were and helped us find the best fit for us! If you are in need of a new BMW, do not hesitate to visit Concord BMW and ask for Billy! More

Quick, easy and professional My CPO 328i Wagon was exactly what I wanted and expected! My sales consultant Peter was very knowledgeable and professional. I arranged for financin My CPO 328i Wagon was exactly what I wanted and expected! My sales consultant Peter was very knowledgeable and professional. I arranged for financing online at BMW and the entire transaction was seamless. The car had a couple of minor scratches on the rear bumper they agreed to paint it. More

Best BMW dealer in SF Bay Area Wonderful experience from start to finish. Our sales rep Jackie Gottlieb found us the perfect i3. She was there for us every step of the way. Thank yo Wonderful experience from start to finish. Our sales rep Jackie Gottlieb found us the perfect i3. She was there for us every step of the way. Thank you again! More

Great deal on 2014 BMW X1 Talk to Ken Gonsalves for the best deal on a BMW. Ken is friendly and low pressure. He will work with you to find the BMW that fits your budget. Al Talk to Ken Gonsalves for the best deal on a BMW. Ken is friendly and low pressure. He will work with you to find the BMW that fits your budget. Always accessible and willing to work with you. Thanks Ken for the great experience! More

New Car My husband and I recently purchased a '16 BMW Sedan. We walked into the dealership with the intent of checking out the inventory. We left the dealersh My husband and I recently purchased a '16 BMW Sedan. We walked into the dealership with the intent of checking out the inventory. We left the dealership owning a beautiful new car and no feelings of being pressured or rushed. We had purchased a car from Peter Stoumbos before - a car that I grew to love more and more. So our trust level was high. The service and thoroughness of the experience was tops, just as it was before. We would go back to Peter any time! More

Excellent experience First off Dakota went way out of his way to find the exact car I was looking for. Once the car was found and ready he came in on his day off to ensure First off Dakota went way out of his way to find the exact car I was looking for. Once the car was found and ready he came in on his day off to ensure everything went smooth. Thank you again! More

Kris Mang, Danny Andrade, Scott Roos & Jeremy Bedford As much as I would like use adjectives, I would just like to tell my short story at BMW Concord. It was my first BMW purchase and somewhat similar ex As much as I would like use adjectives, I would just like to tell my short story at BMW Concord. It was my first BMW purchase and somewhat similar expectation in a dealership with sales commanding a hard sell. I had contacted Danny Andrade regarding a BMW 328i that I saw at the dealership's website. While he was not available he had parked the car outside of the dealership for me to view. The next day Kris Mang (Danny's associate) assisted me with the test drive. Driving a machine like the BMW is a pull off your back into the driver seat kind of speed. Started the paperwork with Finance. All the attention is on you the customer. Steve was the Finance guy and presented a good deal with regards to rate, warranties, and maintenance. Scott Roos, well-versed BMW fanatic on the inside showed how the machine worked, the equipment and technology BMW provided. Although there was a little rattling of the passenger door lock, Jeremy Bedford assisted in having service fixed it. Going to the BMW twice to get it fixed was not a chore, as the loaner cars they provide are also nice machines, so that you can go about your day. In other words, I felt like the President of BMW, and you will too! - Thanks- Carlo More