Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW Concord
Concord, CA
1,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,062 Reviews of BMW Concord
July 16, 2015
Joey has nowhere to go but UP Joey is a great advisor and very amicable person. When I came to BMW Concord, I never liked the advisor and kept asking the manager to switch me to a Joey is a great advisor and very amicable person. When I came to BMW Concord, I never liked the advisor and kept asking the manager to switch me to a friendly one. She did. He is a hard working person with excellence in mind. He sure is a great asset to the company. Bravo Joey. Rocky More
by RockyTermanini
Employees Worked With
Joey Tiongson
July 15, 2015
Amy is great, BMW concord is lucky to have her Great experience with Amy, she was very attentive, curtious, and kept me up to date with my car, happy to have her as my Rep, thank you Amy. Great experience with Amy, she was very attentive, curtious, and kept me up to date with my car, happy to have her as my Rep, thank you Amy. More
by Rozotto
Employees Worked With
Amy Bilson
July 14, 2015
service rating Although it was a routine oil change , the service was excellent. The shuttle service was on time and very well coordinated. Amy, the service supervi Although it was a routine oil change , the service was excellent. The shuttle service was on time and very well coordinated. Amy, the service supervisor ,was very polite, attentive and professional. Mike More
by Mike1234
Employees Worked With
Amy Bilson
July 11, 2015
Advisor acting like a technician !!! Please avoid Vernon as your advisor. I miss my old advisor JR Cortez , JR was excellent and always gave me a 5 star treatment. Vernon came across very Please avoid Vernon as your advisor. I miss my old advisor JR Cortez , JR was excellent and always gave me a 5 star treatment. Vernon came across very arrogant. He made it seem like, I dont know anything about my car and there was no problem. He was the worst advisor I had so far. This is my 5th BMW for the last ten years and how dare he brushes me off with my complaints. Vernon refused to acknowledge my complaint and said that my problem is only specifically with that BMW model and that is a normal problem for my BMW. Really?!!! You know of the PROBLEM and then have the technician diagnosed and fix it! My car is under warranty correct? I did not pay $85K to have this problem with my BMW. The reason I remained a loyal BMW customer was for their excellent customer service. One lousy advisor put BMW to SHAME! Vernon you are an ADVISOR and not a technician! Let the technician handle the problem and let the advisor listen to the consumers complain and create a report. Avoid the headache avoid this Advisor!!! More
by BeamerFest
Employees Worked With
Vernon Mayeux
July 11, 2015
Excellent Experience with Danny Andrade I had an excellent experience working with Danny on getting my 328i. From the start, he was extremely helpful with selecting options for my new car. T I had an excellent experience working with Danny on getting my 328i. From the start, he was extremely helpful with selecting options for my new car. Through out the process of waiting for the car to be built and delivered, he was careful in setting my expectations. I got my car in the exact time frame he quoted me. Needless to say, he always responded promptly on any questions or concerns I had, with great answers. If I were to buy another BMW, I’d definitely go to him again. More
by clai
Employees Worked With
Danny Andrade
July 09, 2015
Peter's Professionalism and knowledgeable of the product. Me and my wife went there to buy something from the BMW store and did not plan at all to buy a new car. We were just looking the cars and Peter came, Me and my wife went there to buy something from the BMW store and did not plan at all to buy a new car. We were just looking the cars and Peter came, asked us if we needed help. That's how quick he was and very detailed, because of his professionalism and knowledgeable we end up buying our second car. More
by 2015 528i Sedan
Employees Worked With
Peter Stoumbos, Raquel Riley
July 09, 2015
Low pressure, no BS, quick and easy sale! I had a very good experience leasing an X1 from Noah. The sales process was professional, painless and pleasant. He went to great lengths to explain a I had a very good experience leasing an X1 from Noah. The sales process was professional, painless and pleasant. He went to great lengths to explain all the features of the car afterwards, which was extremely helpful. More
by Freebird16
Employees Worked With
Boris Abramyan, Noah Knox, Wayne Myatt
July 03, 2015
Great service! Highly recommended! We would like to say thank you to Tony Yuan! He was our sales associate for our new BMX X5. He made the process of getting a new car a snap. He was ve We would like to say thank you to Tony Yuan! He was our sales associate for our new BMX X5. He made the process of getting a new car a snap. He was very patient and very throughly answered all of the questions that we had. Highly recommended! More
by christinaliu26
Employees Worked With
Tony Yuan
July 03, 2015
***** Shady Service Had my car serviced in March and again in April. For the last appointment a starter, tension belt and battery were replaced. For a total of 3700. I've Had my car serviced in March and again in April. For the last appointment a starter, tension belt and battery were replaced. For a total of 3700. I've seen several service providers with Amy being the last. Very efficient, kept me up to date daily on the service of my car. Never had the pleasure to meet personally, but loved the quickness of the emails being I am busy. It is now the 2nd of July. Taking a road trip to LA. My tire blows out at 12:30am. Roadside assistance cannot get a tow until 6am on I-580E I sit on the side of the highway all night. Finally, I and my 2 children make it to BMW Pleasanton. It costs 250 to have the one tire replaced. My tire insurance claim was denied because the tires are bald. So I call Concord, and ask to have a second tire complimentary. As I was not told it was dire for replacement. Amy asked for the miles of my car as of this day. It's 3000 more from my last visit. She explained it was not their responsibility to replace it. Considering It was just service with you I would think it is your job as a professional to point out my tire needs. The big ticket items were listed.. but you leave out tire replacement which with insurance runs 50 dollars per tire. The 2 tires did not become bald within 6 weeks. This is poor work maintenance, horrible customer service and shady practices in every way. I will not be returning to Concord. The management and Amy should be ashamed to deny a tire with the upkeep it costs to maintain this car which I do. You've lost a customer. More
by Natasha
Employees Worked With
Amy Bilson
July 01, 2015
Great product and customer service No high sales pressure. Very helpful. Great follow through with purchase . Never cut short for time when reviewing purchase or too busy to answer q No high sales pressure. Very helpful. Great follow through with purchase . Never cut short for time when reviewing purchase or too busy to answer questions. More
by Great Car 2
Employees Worked With
numerous members of service department( Serius radio install, plates install, etc,), Brandon Honeycutt, Noah Knox
