BMW Concord

Quick and Easy Amy's priority is great customer service and her positive demeanor and go-to attitude makes the whole service experience quick, easy and superior to s Amy's priority is great customer service and her positive demeanor and go-to attitude makes the whole service experience quick, easy and superior to service experiences I've had at other dealerships. More

Best help ever, thanks Thank you for all your help and kindness. You are the best. Thank you for makind my experience a one of the kind. Thank you Thank you for all your help and kindness. You are the best. Thank you for makind my experience a one of the kind. Thank you More

Service Exellence Called Amy by referral from Carmax. Right from the start she had energy and enthusiasm to meet us and see car. Made us feel comfortable and relaxed th Called Amy by referral from Carmax. Right from the start she had energy and enthusiasm to meet us and see car. Made us feel comfortable and relaxed that she will get it looked at and fill us in soon as she knows something solid. She had a calm demeanor and listened to what questions I needed answered and gave us a ton of great information. Communicated great at all levels. From buying a used BMW X5D at Carmax to check engine in 28 days to BMW and Amy fixing it for us with stellar service! Thank goodness for BMW warranty and great service by Amy. Go see Amy!! More

Actually had fun buying a new car. Went to the dealership not 100% sure I was ready to buy. After talking with Mike Heller and taking a test drive I was sold.. I think if I would have Went to the dealership not 100% sure I was ready to buy. After talking with Mike Heller and taking a test drive I was sold.. I think if I would have asked Mike "lets drive to LA" he would have asked how much gas do we have !! He loves people and he loves his product.. If your on the fence about buying a BMW go see Mike and let him work a deal for you..... More

Painless. My sales rep, Kris Mang, was so easy to deal with. Very politely showed me a 5 series but I'm not a 5 series guy. Brought the wife back and we found a My sales rep, Kris Mang, was so easy to deal with. Very politely showed me a 5 series but I'm not a 5 series guy. Brought the wife back and we found a great CPO 3 series for me. Kris was willing to move the entire lot of cars so I could drive it. We couldn't agree on a price that night, but I checked in with Kris a few days later before driving to another dealership. We agreed on a price and the entire Concord BMW team stayed late to get the sale done. I don't know what I was expecting but Concord BMW really impressed me and I'm not easily impressed. More

Thank you to Kevin Miller (sales)! Could not be happier! If you are searching for a BMW, look no further than Kevin Miller (sales) at BMW Concord. In my years of buying a car, the best experience I have ever If you are searching for a BMW, look no further than Kevin Miller (sales) at BMW Concord. In my years of buying a car, the best experience I have ever had was with Kevin. He is super friendly and a lot of fun to be around. It was great to go on test drives with him, and not have him overloading me with vehicle information. He knows the right balance, and pays attentions to and cares about his clients. His patience with my decision process was like no other client adviser I've worked with. At no point did Kevin ever pressure me to buy a car or lean on me to go with a particular vehicle. Once I finally decided on a new X5 diesel (order), he went to bat for me. It was nice to not have to get into a battle. By the end Kevin became more of a friend than a client adviser. If it wasn't for him, I don't think I would have ended up in a BMW. Kudos to not only Kevin Miller, but to BMW Concord for hiring Kevin as a client adviser. - Mike B More

Professionalism of Amy Bilson, Service Writer I stopped by BMW Concord two weeks ago to ask Amy Bilson about the compatibility of a certain cell phone with my 2010 6 Series; and, despite her heav I stopped by BMW Concord two weeks ago to ask Amy Bilson about the compatibility of a certain cell phone with my 2010 6 Series; and, despite her heavy work load, she took the time to resolve my question. She is a Pro though and through, making sure her customers' needs are always met at the highest level. Evidence this several months ago when my gear shifter failed; and, even though my warranty had expired, she arranged for its' replacement almost cost free through BMW's goodwill policy. Oh, and I always get a hug from her...!!! More

Peter is the best I just got my 2nd BMW through Peter Stoumbos at BMW Concord. He is a great guy who knows cars, makes the process easy and is very competitive on prici I just got my 2nd BMW through Peter Stoumbos at BMW Concord. He is a great guy who knows cars, makes the process easy and is very competitive on pricing. Service at the dealership has been great as well, but Peter is the reason I go to BMW Concord. More

Boris made buying my first BMW an exceptional experience!. Working with Boris was a pleasure. I found him to be straight forward, knowledgeable and easy to work with. In the end I purchased a great car for a f Working with Boris was a pleasure. I found him to be straight forward, knowledgeable and easy to work with. In the end I purchased a great car for a fair price. I would strongly recommend working with him, as he epitomizes exceptional customer service. More

Danny Andrade great salesperson! One of the best buying experiences of buying a car. I've purchased many vehicles in the last 38 years and Danny Andrade made it a pleasant, easy exper One of the best buying experiences of buying a car. I've purchased many vehicles in the last 38 years and Danny Andrade made it a pleasant, easy experience, via Internet, phone and in person. More