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BMW Concord
Concord, CA
1,061 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,061 Reviews of BMW Concord
August 29, 2024
No pressure and very accommodating with test drives and customer experience. Their service department and quality assurance is questionable though. They can get lazy with inspections and repairs. customer experience. Their service department and quality assurance is questionable though. They can get lazy with inspections and repairs. More
by vancrox
Employees Worked With
Kris Mang, Zack Lee
July 19, 2024
Working with Mr. Ryan Chao to purchase a new vehicle there was a very pleasant experience - he was efficient and professional throughout the process, and very precise Ryan Chao to purchase a new vehicle there was a very pleasant experience - he was efficient and professional throughout the process, and very precise on his communications. More
by W
Employees Worked With
Ryan Chao
July 09, 2024
Took my BMW 750i in for a routine oil change on 07/03/24, only to find out it was leaking oil on both my drive way and garage floor a day later. Upon bringing the vehicle back to be inspected, it was determi only to find out it was leaking oil on both my drive way and garage floor a day later. Upon bringing the vehicle back to be inspected, it was determined there was an issue with the oil filter, however I was not told what that issue was (i.e. was it over tightened or cross threaded?). No one apologized for the mishap or even offered to compensate me due to me having to take time off work to bring the vehicle back a second time or for the oil stains I now have on my driveway and garage floor. It was not until I complained and requested some type of reimbursement that I was finally comped the cost of the oil change, so I do appreciate that. But the other issue is I brought the vehicle in with 36,586 miles and per the invoice the "out" mileage was 36.596, yet when I got in the vehicle, it was at 36,600. The invoice did say a road test was done to confirm the leak was fixed, but a 14 mile road test! To top it off my radio station was changed to music I never listen to. So was this a "road test" or a joy ride/running errands drive. Never heard the need to drive a car 14 miles just to test for a leak. Not really appreciative of that either. In the end, the issue was rectified, but the fact that they were un-apologetic and appeared to "borrow" my car for a 14 mile road test leaves somewhat of a bad taste in my mouth. FYI....Work Order was 130098 More
by jimschaufler
Employees Worked With
Jennifer Castellon and Francis DeJesus, Amy Bilson
June 13, 2024
Had a really poor experience with the Service dept. Brought our X2 to fix a flat tire and do an oil change as part of regular maintenance schedule. We were told by the advisor that we're due also for a Brought our X2 to fix a flat tire and do an oil change as part of regular maintenance schedule. We were told by the advisor that we're due also for a "fuel injector service" as part of bmw maintenance given our vehicle age & mileage. Let him know I needed more time to look into this, then jumped online and learned that this is a dealership originating "service" that they push as an upsell and has nothing to do with official BMW recommended service. Sad to have been lied to and that they positioned this as official service. Make sure you do your homework on anything they recommend. Or, better yet, try to find another dealer that won't play games. More
by mg29
Employees Worked With
N/A
June 11, 2024
This was a surprise. I originally thought I'd replace my Tesla with another! Steven Jay Marcotte was transparent, professional and pleasurable to work with! I would I originally thought I'd replace my Tesla with another! Steven Jay Marcotte was transparent, professional and pleasurable to work with! I would recommend him to our friends and family! More
by Suzystem
Employees Worked With
Allen Jay Marcotte
May 10, 2024
We bought our vehicle at Concord BMW and always receive professional and courteous service. Our experience with the service department is always on point. All around, a very good experience. professional and courteous service. Our experience with the service department is always on point. All around, a very good experience. More
by Caangie
Employees Worked With
Francis Dejesus
May 10, 2024
From start to finish, I had a great experience with Steven Jay Marcotte and the whole team I worked with at BMW Concord - Tyler Kobata, Eleni Wright, and Ariel Ramirez. They worked together like clockw Steven Jay Marcotte and the whole team I worked with at BMW Concord - Tyler Kobata, Eleni Wright, and Ariel Ramirez. They worked together like clockwork to make a fantastic experience. Drove off in a beautiful and beautifully detailed car. The coffee was also excellent. More
by Forrest
Employees Worked With
Steven Jay Marcotte, Tyler Kobata, Eleni Wright, Ariel Ramirez
