BMW Concord

Tim did an excellent job. Took care of every issue with the vehicle. He is very professional. I asked for an estimate on tires and found it attached to my service order. The only small complaint I have is the vehicle. He is very professional. I asked for an estimate on tires and found it attached to my service order. The only small complaint I have is that the car wash was poor this time. Wheels were left with a lot of dirt on them.d More

Treated very well by Peter from the moment I called about a used Mini listed on Auto Trader (I think that was the site). I had concerns going to a BMW dealership as to how I would be treated since I definit a used Mini listed on Auto Trader (I think that was the site). I had concerns going to a BMW dealership as to how I would be treated since I definitely was pulling up in an old Chevrolet, but those concerns were doused immediately. Peter treated us with respect, and my wife and I always felt like we were a priority even though we weren't buying a $50k car. That's when you know customer service is good. Plus Peter stayed late to make sure our deal was done, and even went back inside to make sure my floormats were ordered. Thanks! More

I have owned and driven BMWs for over twenty years, I take extreme pride in my vehicle(s). That same pride as well as dedication to excellent service is always on display by Jason Ruscher and his entire take extreme pride in my vehicle(s). That same pride as well as dedication to excellent service is always on display by Jason Ruscher and his entire team at BMW Concord. Jason. I highly recommend BMW Concord. Stan Flemister More

I was very pleased with my recent service experience. I brought my car in for an oil change and Tim Renner was my service advisor. I found Tim to be courteous, helpful, and knowledgable. My car was ready a brought my car in for an oil change and Tim Renner was my service advisor. I found Tim to be courteous, helpful, and knowledgable. My car was ready as promised. I plan to return to Concord BMW in the future. More

I had been looking for a Mini that fit my needs, and I had gone to this dealership as well as East Bay Mini. East Bay Mini was also very friendly, but I felt as if they were being nice and saying what I w had gone to this dealership as well as East Bay Mini. East Bay Mini was also very friendly, but I felt as if they were being nice and saying what I wanted to hear as opposed to the truth. Jason was very honest and upfront about everything. He did not try to sell me additional features, etc. because he knew I was clear about what I wanted and did not want. There was no bargaining involved since I got my Mini as a "manager's special," so I did not feel as if I was being hassled. Even after my car was purchased, Jason helped me with a few manufacturing details that were missing in my Mini. Overall experience was great and quick. More

I purchased a vehicle from BMW Concord today and had the pleasure of working with Peter Stoumbos throughout the process. Peter's forthcoming personality and customer service focus took the hassle and anxie pleasure of working with Peter Stoumbos throughout the process. Peter's forthcoming personality and customer service focus took the hassle and anxiety out of purchasing a vehicle. Peter was attentive to my vehicle needs and was able to assist my husband and I through every step of the purchasing process. He explained things in layman terms as well as listened to our needs, both from a financial perspective and a vehicle "wanted features" point of view. Bottom line Peter represents BMW very well and takes the hassle out of car shopping and buying! BMW in my opinion stands for high performance, excellence, and class...Peter embodies these characteristics! More

Tim Renner was very helpful with my old 1989 BMW. The news wasn't good that it needed soooo... much work, Tim helped us through a difficult decision to not work on it because it's beyond needing just a l news wasn't good that it needed soooo... much work, Tim helped us through a difficult decision to not work on it because it's beyond needing just a little work. Thanks Tim for not presuring us, and letting us make the decision of what was best for our situation. Even though it didn't benefit BMW More

As a first time owner of a BMW, it was a very hassle-free experience at my local BMW dealership for maintenance. I had no appointment scheduled and was still assisted and met Tim Renner in a matter of 10 mi experience at my local BMW dealership for maintenance. I had no appointment scheduled and was still assisted and met Tim Renner in a matter of 10 mintues. Mr. Renner was very helpful in what the car needed and was in contact with me throughout the day. I would definitely take my car to Mr. Renner for service and advice in the future! Thanks for your assistance! More

My service advisor, Andrew Northrop, always "listens" to me and asks questions to ensure that he fully understands my problems. He also asks questions of me about other issues. Appointments are timely; cust me and asks questions to ensure that he fully understands my problems. He also asks questions of me about other issues. Appointments are timely; customer service is a focus of everyone; I am provided updates on the repair status; and the car is ready when promised. This is not the closest dealership for me but I have used them for many years because of their customer service, quality of work, friendliness of the team, and willingness to provide service regardless of the dollar amount of the repair. More

All the employees I interacted with at BMW Concord were courteous, very professional and friendly. This is the second BMW that I've bought from Danny Andrade, my sales guy at BMW Concord. He makes the sa courteous, very professional and friendly. This is the second BMW that I've bought from Danny Andrade, my sales guy at BMW Concord. He makes the sales process as easy as possible. This dealership provides the best price - and I definitely look around - that you can get in the Bay Area. Danny's very upfront when answering all my questions and works hard to get me the car I want with the specific packages in mind. We even custom-ordered my first car that I bought from him. I filled out all the necessary paperwork beforehand so when the day came to pick up my car, I just had to sign the papers and my car was ready to go. The finance guy, Scott Wilson, was extremely professional and friendly. At any rate, I would highly recommend BMW Concord and Danny Andrade. More