BMW Concord

I went in for Service and Shane was very helpful, making sure that I had my car serviced properly and efficiently. He called me to let me know my car was complete and what was done, than made recommenadtio sure that I had my car serviced properly and efficiently. He called me to let me know my car was complete and what was done, than made recommenadtions with prices for me to make a decision. I really appreciate his help. Also, Shuttle Service was prompt and the drivers were friendly. More

BMW745Li serviced at dealership since new 2003 -- relatively low 65000 miles now in 2010. Service has always been excellent at Concord BMW, and Tim is most courteous and professional with the car del relatively low 65000 miles now in 2010. Service has always been excellent at Concord BMW, and Tim is most courteous and professional with the car delivered when promised -- which is good, because the maintenance costs (parts and service) for BMW once out of warranty are breathtaking. More

From the moment I arrived at BMW Concord, J.T. Zory provided exceptional service to me. He asked me to tell him exactly what car I was looking for and then spent the time locating it. And after locat provided exceptional service to me. He asked me to tell him exactly what car I was looking for and then spent the time locating it. And after locating the car, he explained my options (finance vs. lease). He is friendly, professional, and pleasant to work with. More

Tim Renner is my favorite Service Advisor at BMW Concord. I have been making service appointments there for six years and Tim is always professional, prompt, and courteous. His advice and recommendations a I have been making service appointments there for six years and Tim is always professional, prompt, and courteous. His advice and recommendations are always solid, and I never feel like I am being "taken for a ride." I would recommend Tim highly to any BMW customer. More

We have used this dealership since 1984, always purchasing new cars. They have provided us with outstanding work, both on Service maintenance and Sales. Shane Garner has been our Service Represenat purchasing new cars. They have provided us with outstanding work, both on Service maintenance and Sales. Shane Garner has been our Service Represenative since he began work at Concord. He is courteous and outstanding in his endeavor to provide accurate and inclusive service. We praise his ability to ably serve his customers! He is polite and makes sure all service work is completed accurately. He is an asset to the dealership at Concord BMW, and the dealership is lucky to have him represent them! Barbara and John Miller More

When it comes to service for my 745LI, Concord BMW and Shane Garner are the best in the business! Shane is number one in my book. When my car had difficulty, Shane and his mechanics solved the problems an Shane Garner are the best in the business! Shane is number one in my book. When my car had difficulty, Shane and his mechanics solved the problems and made me very happy. I would highly recommend Shane and his team. Sincerely, Greg Allen Re/Max Real Estate 510-912-4242 More

The service personnel were very attentive from the time I arrived to the time I left. My loaner car was ready as promised and the time to check in my vehicle was minimal. Tim Renner was very polite and pro arrived to the time I left. My loaner car was ready as promised and the time to check in my vehicle was minimal. Tim Renner was very polite and professional. He answered all my questions and made sure my car was cleaned and ready as promised. More

Awesome Customer Service!! I'm giving this rating Awesome Customer Service!! I'm giving this rating because I have been to many BMW dealerships and this one stands out above the rest in customer ca Awesome Customer Service!! I'm giving this rating because I have been to many BMW dealerships and this one stands out above the rest in customer care and service. I always feel like I come first. I would recommend BMW concord to anyone interested in buying a BMW, this of course after I convince them that BMW is the best car ever! :) Thanks to Shane Garner for being amazing. More

Tim said it should only take 1 1/2 - 2 hours so I waited at the dealership rather than taking the shuttle. And it did only take 1 1/2 hours as promised! It will not submit without at least 250 charac at the dealership rather than taking the shuttle. And it did only take 1 1/2 hours as promised! It will not submit without at least 250 characters, so I am going to repeat myself here - Tim said it should only take 1 1/2 - 2 hours so I waited at the dealership rather than taking the shuttle. And it did only take 1 1/2 hours as promised! More

The BMW dealership has always been very helpful and friendly. They are very professional and everything runs very smoothly. Tim Renner is an excellant employee and I am very pleased that I bought a p friendly. They are very professional and everything runs very smoothly. Tim Renner is an excellant employee and I am very pleased that I bought a preowned 328i BMW from them. Very classy dealership. Thank you, Jo Ann Casso More