Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Carlsbad
Carlsbad, CA
936 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 936 reviews
November 14, 2025
Truly poor service at BMW Carlsbad. I bought my car there and a warranty from them… they had no idea and no record of it whatsoever. My appointment was at 10 am on a Friday. I had to ca I bought my car there and a warranty from them… they had no idea and no record of it whatsoever. My appointment was at 10 am on a Friday. I had to call multiple times for an update, they said they were “still diagnosing it” and was finally told at 5:30 pm when I called AGAIN that they hadn’t even looked at my car or assigned a technician. I said “I made an appointment for this reason.” And Keith said “that doesn’t mean anything. We won’t look at it until Monday. We don’t look at cars over the weekend.” It was an absolute nightmare to get in touch with service advisor Keith anytime. He refused to communicate with me whatsoever, refused to provide updates and was constantly incredibly rude. For a very small repair that should have taken maybe 1.5 hrs tops, they kept my car for 12 days! Absolutely ridiculous. And I had to fight for an update and to finally get my car released. I also asked for an estimate on an issue and he was supposed to call with the estimate to tell me what it would be before starting, and he just did the work and charged me for it, never getting approval from me for the charges. More
by Kristin
Employees Worked With
Keith Sherman
November 11, 2025
BMW Carlsbad is the Best BMW dealership in California. They provided excellent service and took a ton of time to walk me through the whole car. They provided excellent service and took a ton of time to walk me through the whole car. More
by craigsgambellone
Employees Worked With
Nabi Rasul
November 06, 2025
The whole process was exceptional! From the time I drove in my car and greeted with a smile and how can I help you. To meeting with my service representative, who took very good care o From the time I drove in my car and greeted with a smile and how can I help you. To meeting with my service representative, who took very good care of me. More
by Lance
Employees Worked With
I’m so sorry I don’t remember
November 04, 2025
The team went above and byond and got us into the vehicle we wanted at the price we needed to be at. would definitely recommend them and buy cars from the again we wanted at the price we needed to be at. would definitely recommend them and buy cars from the again More
by bballerjp
Employees Worked With
Ryan, Shea Duncan
October 29, 2025
Purchasing my new BMW was such a great experience! I reached out with exactly what I was looking for and that same day, Taylor sent me information on a few options. Once I had chosen my new car, the t I reached out with exactly what I was looking for and that same day, Taylor sent me information on a few options. Once I had chosen my new car, the team went to work getting everything ready for an easy pick up. I absolutely love my new BMW and will be back when my lease term is up. Thank you! More
by kimmy73
Employees Worked With
Taylor Webber
October 14, 2025
The team at BMW Carlsbad is nothing less than Top Notch! Shea was fantastic! His level of communication far exceeded my expectations, ensuring I had a positive experience. Cody wrapped up the deal with me a Shea was fantastic! His level of communication far exceeded my expectations, ensuring I had a positive experience. Cody wrapped up the deal with me and I couldn't have been more pleased. As I walked towards my new M60i, I noticed Cody had taken the liberty of adding in M valve caps as well as a BMW license plate frame. May not seem like much to most, but to me it showed a genuine care. I appreciate everyone I interacted with at BMW of Carlsbad and this will not be my last purchase with them. Thank you for everything! More
by omalley72
Employees Worked With
Shea, Cody, Jorge
October 06, 2025
I had a wonderful experience at BMW Carlsbad. I came in unexpectedly in the morning and by the evening I was already driving home with my new car. The whole process was incredibly efficient and t I came in unexpectedly in the morning and by the evening I was already driving home with my new car. The whole process was incredibly efficient and the price was fair. I especially want to thank Roy and Jay — they took excellent care of me, helped me get comfortable with my new car right away, and continued to provide after-sale support and patient explanations even days after the purchase. I truly appreciate their professionalism and dedication. Highly recommend this dealership! More
by Kat
Employees Worked With
Roy and Jay
