BMW of Carlsbad

Keith Sherman, your service advisor is the best! His knowledge and guidance give me the confidence to accept all his recommendations which keeps my BMW running perfectly. That’s a big reason why my His knowledge and guidance give me the confidence to accept all his recommendations which keeps my BMW running perfectly. That’s a big reason why my wife and I have owned only BMW cars the last 20+ years. More

I had a service for my 2024 I5. I was impressed by the dealership when I saw it, but never actually went there for anything before. Admittedly, I was 10 minutes late for my appointm I was impressed by the dealership when I saw it, but never actually went there for anything before. Admittedly, I was 10 minutes late for my appointment. I did try to call and let them know (more on that later). Anyhow, upon arrival, The service people went to cars that arrived behind me in both the "check in lanes". I waited for about 5 minutes and still not even a "we'll be with you soon". Frustrated, I went inside and asked someone for help. I asked for my service writer, and apparently, he was nowhere to be found, so I waited...38 minutes from the time I entered the dealership to when another service writer finally got to me. So, about the phone...apparently their phone tree disconnect people when making a selection for service. I told the girl who answered and she instructed me to call Autonation, the owner of the dealership. Her response and attitude left a lot to be desired. Picking up the car the next day was no better. Again, waited to be waited on and finally caught the attention of one of the guys working the service drive. I asked to speak to my service advisor about the car, and was bluntly told, "he's very busy and can't see you". WOW, is all I can say. This was 3 days ago. I did leave a message for the service director Matt Van Lierup (spelling), but never heard anything back. Maybe the response was to do this review that they sent me as a follow up? Sad how we got treated-we were all ready to get an X5 to add to the garage. Rethinking that now. BMW Carlsbad, get it together. More

Took my car for scheduled maintenance & Stefano was awesome! Courteous, friendly, & accommodating. Excellent customer service! awesome! Courteous, friendly, & accommodating. Excellent customer service! More

Ben is a class act. Great communication, replies quickly and politely. They have. Great dealership there in Carlsbad. Nice showroom and great spec’d M cars. I enjoyed th Great communication, replies quickly and politely. They have. Great dealership there in Carlsbad. Nice showroom and great spec’d M cars. I enjoyed the process and I didn’t get much of the typical car sales pitches etc. Thank you for that. More

best dealer experience i've ever had people are friendly and do the best to make sure you are a satisfied customer. and do the best to make sure you are a satisfied customer. More

I'm sure you get a lot of reviews that say how great this place is, but I've been driving for over 60 years and this was the best experience I've ever had! The timeliness, the efficiency and the kindness was place is, but I've been driving for over 60 years and this was the best experience I've ever had! The timeliness, the efficiency and the kindness was beyond expectations! I will not go to another dealership! More

This is a professional operation that fulfills over 400 to 500 new car deliveries each month and they do it like a machine. Besides a great auto they provided the best deal not only for finance, but also i to 500 new car deliveries each month and they do it like a machine. Besides a great auto they provided the best deal not only for finance, but also insurance. More

Everyone was courteous and attentive to our needs! Ben was informative, but didn’t press us! Great experience Ben was informative, but didn’t press us! Great experience More

I think that Brian Chartier is the best advisor that I have ever worked with at Carlsbad BMW. He got my car in, diagnosed and serviced right away and he even got me a loaner car for the 2 days that it too have ever worked with at Carlsbad BMW. He got my car in, diagnosed and serviced right away and he even got me a loaner car for the 2 days that it took to get the work done. More

Sr Client / Service Adviser Demetrio Trujillo was very helpful and went above and beyond to help me. He made good on all his promises, and continues to pledge his help and support. His manager, Tom, was helpful and went above and beyond to help me. He made good on all his promises, and continues to pledge his help and support. His manager, Tom, was also very helpful. Labeeb Karim was also very helpful and accommodating. Taking care of my concerns on the spot. He made me feel that he was going to properly address all concerns, now and in the future. Overall, I felt that I was served promptly and fairly! Great Dealership!! More