BMW of Carlsbad

Great experience buying from BMW of Carlsbad. From sales to financing they were very helpful. From sales to financing they were very helpful. More

The service was outstanding and my service advisor PJ was fantastic. Answered all my questions and helped me find the model/configuration I was looking for. fantastic. Answered all my questions and helped me find the model/configuration I was looking for. More

The service was outstanding - on time and thorough. My service advisor David was fantastic - no room for improvement! My service advisor David was fantastic - no room for improvement! More

The whole process was relatively seamless. The only sticking point was getting the financing done. Had to wait over and hour to talk to Fredrick. He was great as was Ferris. The car is certifi The only sticking point was getting the financing done. Had to wait over and hour to talk to Fredrick. He was great as was Ferris. The car is certified but we had to get the second key fixed which seemed like somebody missed checking the key. More

This review is specific to the excellent service I consistently receive from Jorge. He is courteous, knowledgeable about my X3, and is great about getting my car back to me clean and repaired. Thank y consistently receive from Jorge. He is courteous, knowledgeable about my X3, and is great about getting my car back to me clean and repaired. Thank you, Jorge! More

Just bought a new X1 there. Entire experience was great. Kyle Burke was phenomenal— answered all my questions, polite, no pressure approach. Entire experience was great. Kyle Burke was phenomenal— answered all my questions, polite, no pressure approach. More

Martin was amazing to work with! He made the process extremely easy and got us the car we wanted! This dealership also has the best selection of vehicles on the West Coast! 100% reco He made the process extremely easy and got us the car we wanted! This dealership also has the best selection of vehicles on the West Coast! 100% recommend! More

Nick was great and put up with all my indecision on car choice, then got me a deal I could live with, basically mostly remote. The car was the best combo of features, size, performance and price. However choice, then got me a deal I could live with, basically mostly remote. The car was the best combo of features, size, performance and price. However. My Q4 rides better, feels less bulky and is easier to enter and exit but . Unreliable and quirky MMI. Havent driven the X3 much yet, so far so good. Wish we got a manual and a second remote. The key cards or phone still dont work. Hate the car locks and unlocks everytime I get near it. Must have recycled 10 time in my driveway. Havent figured out yet how to stop it. NEED the Genius class for this car. More

I’m honestly so disappointed in the service department. The lack of communication alone was shocking — no updates, no follow-through, and no sense of urgency. But what really pushed this over the edge was The lack of communication alone was shocking — no updates, no follow-through, and no sense of urgency. But what really pushed this over the edge was their refusal to honor our warranty. We had a brand-new battery installed only four months ago, and when it suddenly failed, they immediately blamed us, claiming we “left the lights on,” yet provided zero proof of this. Even if that were true, a properly installed, healthy new battery should not drop to 30% life from something so simple — and once the vehicle is running, the battery should self-charge, making their explanation even more unreasonable. To make matters worse, we were told that the AutoNation lifetime battery warranty we purchased is “no longer honored.” I’m fairly certain a company can’t just decide to stop honoring a warranty that was sold and paid for, yet that’s exactly what we were told. Instead of standing behind their work and the warranty they originally provided, they dismissed the issue and tried to place the blame on us. It’s incredibly frustrating to spend good money on a dealership service you expect to trust, only to be treated this poorly. Absolutely no accountability, no communication, and no customer care. I would strongly caution others before bringing their vehicle here. More

Always have great service and repairs through Carlsbad BMW, repairs are always great and I am always satisfied with everything done on my car, fair prices and solid work done. I also like the inspection v BMW, repairs are always great and I am always satisfied with everything done on my car, fair prices and solid work done. I also like the inspection videos sent to my phone while I am waiting for my car to be serviced, no surprises!! More