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BMW of Carlsbad
Carlsbad, CA
966 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 966 reviews
February 19, 2026
I think that Brian Chartier is the best advisor that I have ever worked with at Carlsbad BMW. He got my car in, diagnosed and serviced right away and he even got me a loaner car for the 2 days that it too have ever worked with at Carlsbad BMW. He got my car in, diagnosed and serviced right away and he even got me a loaner car for the 2 days that it took to get the work done. More
by thegigstar
Employees Worked With
Brian Chartier
February 18, 2026
Sr Client / Service Adviser Demetrio Trujillo was very helpful and went above and beyond to help me. He made good on all his promises, and continues to pledge his help and support. His manager, Tom, was helpful and went above and beyond to help me. He made good on all his promises, and continues to pledge his help and support. His manager, Tom, was also very helpful. Labeeb Karim was also very helpful and accommodating. Taking care of my concerns on the spot. He made me feel that he was going to properly address all concerns, now and in the future. Overall, I felt that I was served promptly and fairly! Great Dealership!! More
by Gary X5
Employees Worked With
Demetrio Trujillo, Labeeb Karim, Tom (Demetrio's manager).
February 13, 2026
Another great experience and thoughtful discussion from everyone involved. They found unexpected challenges during inspection and had suitable recommendations and answers everyone involved. They found unexpected challenges during inspection and had suitable recommendations and answers More
by mikecrosby1441
Employees Worked With
Cello
February 12, 2026
They are amazing! Always keeping my car running great, affordably! I drive 500 miles to have them work on my BMW because I trust them!. Brian Chartier is always helpfu Always keeping my car running great, affordably! I drive 500 miles to have them work on my BMW because I trust them!. Brian Chartier is always helpful and knowledgeable. My car has 200,000 miles and I love my car, and this place keeps it going! More
by angelhere4u2
Employees Worked With
Brian Chartier, James
February 10, 2026
Everyone is pleasant in person. Dealer gets unique spec allotments. Very high volume and you'll be ignored with expertise. Absolutely no accountability. Zero follow through on t Dealer gets unique spec allotments. Very high volume and you'll be ignored with expertise. Absolutely no accountability. Zero follow through on the most basic of commitments. Successfully exemplifies the negative public perspective of how dealerships operate. BMW of Carlsbad- Well done on taking a moderately okay transaction with a very nice vehicle and making it a bitterly annoying experience. And cough up the measly credit you agreed to seven weeks ago so I can reimburse myself for repairing the issues that went undisclosed. Yeah? Buyers, good luck. More
by Santa Bárbara
Employees Worked With
Feng, Fred
January 30, 2026
We were met by a sales associate promptly. This dealership has plenty of inventory of the cars with the right options we are looking for. Our transaction was handled professionally and efficie This dealership has plenty of inventory of the cars with the right options we are looking for. Our transaction was handled professionally and efficiently. More
by kingpouw
Employees Worked With
Nick Henderson
January 16, 2026
Friendly until the sale is complete, then communication and support disappear. Poor follow-up, poor delivery condition, and unprofessional post-sale service for a so-called premium dealership. and support disappear. Poor follow-up, poor delivery condition, and unprofessional post-sale service for a so-called premium dealership. More
by Jorgepar
Employees Worked With
Demetrio Trujillo
