BMW of Carlsbad

The service was outstanding - on time and thorough. My service advisor David was fantastic - no room for improvement! My service advisor David was fantastic - no room for improvement! More

The whole process was relatively seamless. The only sticking point was getting the financing done. Had to wait over and hour to talk to Fredrick. He was great as was Ferris. The car is certifi The only sticking point was getting the financing done. Had to wait over and hour to talk to Fredrick. He was great as was Ferris. The car is certified but we had to get the second key fixed which seemed like somebody missed checking the key. More

This review is specific to the excellent service I consistently receive from Jorge. He is courteous, knowledgeable about my X3, and is great about getting my car back to me clean and repaired. Thank y consistently receive from Jorge. He is courteous, knowledgeable about my X3, and is great about getting my car back to me clean and repaired. Thank you, Jorge! More

Just bought a new X1 there. Entire experience was great. Kyle Burke was phenomenal— answered all my questions, polite, no pressure approach. Entire experience was great. Kyle Burke was phenomenal— answered all my questions, polite, no pressure approach. More

Martin was amazing to work with! He made the process extremely easy and got us the car we wanted! This dealership also has the best selection of vehicles on the West Coast! 100% reco He made the process extremely easy and got us the car we wanted! This dealership also has the best selection of vehicles on the West Coast! 100% recommend! More

Nick was great and put up with all my indecision on car choice, then got me a deal I could live with, basically mostly remote. The car was the best combo of features, size, performance and price. However choice, then got me a deal I could live with, basically mostly remote. The car was the best combo of features, size, performance and price. However. My Q4 rides better, feels less bulky and is easier to enter and exit but . Unreliable and quirky MMI. Havent driven the X3 much yet, so far so good. Wish we got a manual and a second remote. The key cards or phone still dont work. Hate the car locks and unlocks everytime I get near it. Must have recycled 10 time in my driveway. Havent figured out yet how to stop it. NEED the Genius class for this car. More

I’m honestly so disappointed in the service department. The lack of communication alone was shocking — no updates, no follow-through, and no sense of urgency. But what really pushed this over the edge was The lack of communication alone was shocking — no updates, no follow-through, and no sense of urgency. But what really pushed this over the edge was their refusal to honor our warranty. We had a brand-new battery installed only four months ago, and when it suddenly failed, they immediately blamed us, claiming we “left the lights on,” yet provided zero proof of this. Even if that were true, a properly installed, healthy new battery should not drop to 30% life from something so simple — and once the vehicle is running, the battery should self-charge, making their explanation even more unreasonable. To make matters worse, we were told that the AutoNation lifetime battery warranty we purchased is “no longer honored.” I’m fairly certain a company can’t just decide to stop honoring a warranty that was sold and paid for, yet that’s exactly what we were told. Instead of standing behind their work and the warranty they originally provided, they dismissed the issue and tried to place the blame on us. It’s incredibly frustrating to spend good money on a dealership service you expect to trust, only to be treated this poorly. Absolutely no accountability, no communication, and no customer care. I would strongly caution others before bringing their vehicle here. More

Always have great service and repairs through Carlsbad BMW, repairs are always great and I am always satisfied with everything done on my car, fair prices and solid work done. I also like the inspection v BMW, repairs are always great and I am always satisfied with everything done on my car, fair prices and solid work done. I also like the inspection videos sent to my phone while I am waiting for my car to be serviced, no surprises!! More

Initial approach by sales person was a bit to hasty to make deal. Needed more time to understand all available options in a hybrid. The one I bought was the one I assumed was my only option available at make deal. Needed more time to understand all available options in a hybrid. The one I bought was the one I assumed was my only option available at that time. I asked if it came in the blue colors I have seen and he said it was not available in that model. When I looked on line it showed it was. Felts very rushed to complete everything that afternoon we were in. Did not share how much time it would complete transaction. We started but we had commitments later that day. Came in the next day and met with finance rep. We got started off on wrong foot with him as he Didn’t explain well what he was initially presenting to us with options for maintenance. We both asked him to slow down and explain what his role was and what we were looking at. This extra cost should have been explained when I asked the sales rep explain all the pros and cons of leasing vs buying. We leased to keep our payments at a level that met our budget. Met with Genius rep who gave us a good beginning instruction. The sales manager did a great job on service recovery. Throwing in the luggage racks and installed them. I am very pleased with the car- I just don’t think I needed the M series at my age. More