BMW of Carlsbad

I recently had the pleasure of purchasing a Certified Pre-Owned BMW M4 from BMW of Carlsbad, and I must say, it was an exceptional experience from start to finish. Despite purchasing the vehicle remotely Pre-Owned BMW M4 from BMW of Carlsbad, and I must say, it was an exceptional experience from start to finish. Despite purchasing the vehicle remotely, without even test-driving it in person, the entire process was seamless and hassle-free, thanks to the outstanding customer service provided by Sarah Pearson, one of their salespersons. Sarah's professionalism and dedication were evident from our first interaction. She was incredibly responsive and accommodating, promptly addressing all my inquiries and concerns. What truly stood out was Sarah's transparency throughout the process. She went above and beyond to ensure I had a complete understanding of the vehicle's condition, even pointing out minor imperfections like scratches on the paint, without attempting to conceal anything. Furthermore, Sarah's attention to detail extended to providing me with comprehensive videos of the vehicle, allowing me to make an informed decision remotely. When I arrived to pick up my M4, I was delighted to find that the car was exactly as depicted in the videos Sarah had provided. Additionally, Sarah graciously assisted me with the user profile set-up process, ensuring that I was fully acquainted with my new vehicle before driving off the lot. I am immensely satisfied with my purchase experience at BMW of Carlsbad, and I extend my sincere gratitude to Sarah Pearson for her exceptional service and professionalism. Thank you, BMW of Carlsbad, and thank you, Sarah, for exceeding my expectations. More

Best experience ever. I Love their selection, their courteous professional staff, their deals and Their environment. I Love their selection, their courteous professional staff, their deals and Their environment. More

BMW of Carlsbad made buying a car pretty easy. The people are nice and the dealership is clean! I highly recommend them when looking for a new car. The people are nice and the dealership is clean! I highly recommend them when looking for a new car. More

Smooth process, accurate vehicle repairs, beautiful new location. As always, Brian C a pleasure to work with. location. As always, Brian C a pleasure to work with. More

There is one reason I choose BMW of Carlsbad, it’s the service and my service advisor, Brian Chartier! Brian is straight forward, honest, and on top of things. He follows up, keeps you informed and makes service and my service advisor, Brian Chartier! Brian is straight forward, honest, and on top of things. He follows up, keeps you informed and makes service visits fast, efficient and stress free. I’ve watched him answer a ringing phone, juggle customers in person, all wanting immediate attention and still leaving everyone feel important. It’s easy to sell a car, but the real job starts in service, and Brian is a great sales force of one! More

I worked with Adam on my used car(CPO) purchase and everything went smooth. There were a couple of missing accessories which Adam has promised to get ordered through parts department and shipped to my everything went smooth. There were a couple of missing accessories which Adam has promised to get ordered through parts department and shipped to my home. Overall, a good experience with car purchase at this dealership More

Adam was super helpful he helped a lot I enjoyed the dealership business and I would recommend it to others dealership business and I would recommend it to others More

Visited BMW of Carlsbad/Encinitas for service a handful of times over two years. I try to avoid this service department at all costs. Our experience is negative each time we visit for service. First, th of times over two years. I try to avoid this service department at all costs. Our experience is negative each time we visit for service. First, there are around 20 cars in the intake area with an equal number of customers wandering around waiting for help. The intake process is disorganized and there is no customer care. The service advisors are not really very helpful or caring. Loaners are never available. Plus all of the other customers here are just a lot to deal with - the typical BMW owner attitude that is unjustified. The prices are very high for all services. We purchased our BMW new from BMW of Pleasanton and were always very impressed with the service department there. We are considering selling our BMW just so that we do not need to deal with BMW of Carlsbad/Encinitas. The BMW dealer up the road in Irvine is immeasurably better, but it is just too far away. More

We were incredibly impressed with this dealership. We would highly recommend if you are looking to purchase a BMW. Professional, knowledgable, honest and friendly. Our client advisor, Martin Iliev wa We would highly recommend if you are looking to purchase a BMW. Professional, knowledgable, honest and friendly. Our client advisor, Martin Iliev was incredible! Melanie, in the finance department, spent a great deal of time with us, carefully explaining everything. The entire experience was outstanding. More