BMW MINI of Wichita

Ashley is a good, personable rep. Tech troubleshot--and fixed--a rough idle on my '07 mini. Overall excellent service... Tech troubleshot--and fixed--a rough idle on my '07 mini. Overall excellent service... More

Worked with Eric, who was great, did not deal with Michelle directly. Overall good experience. Eric made and sent a video, and answered all my questions promptly. Michelle directly. Overall good experience. Eric made and sent a video, and answered all my questions promptly. More

The staff in the service dept are great. Very knowledgeable and dependable. Thanks! I always leave feeling valued. Very knowledgeable and dependable. Thanks! I always leave feeling valued. More

We made an appointment to look at a car Monday morning at 9am. Jesus made us wait over 30 min before he came to get us. He just said... let's go look at the car. Not, Im so sorry I'm late. He did not even in 9am. Jesus made us wait over 30 min before he came to get us. He just said... let's go look at the car. Not, Im so sorry I'm late. He did not even introduce himself. I understand we wee buying one of the cheapest cars on you lot, but we sure won't be back for another one. Very poor customer service. We drove 5 hrs to look at this car. More

Jonathan Jacob's was great. He was very nice and pleasant to work with. We will be back to purchase other cars. Thank you all so much for your great customer service. He was very nice and pleasant to work with. We will be back to purchase other cars. Thank you all so much for your great customer service. More

Great to work with, happy with this service an and past service. Planning to be a repeat customer, service. Planning to be a repeat customer, More

The staff was friendly, service was quick. The lobby has a nice waiting area with comfortable seating. The lobby has a nice waiting area with comfortable seating. More

Incompetent, Unresponsive, and the Worst BMW Experience I've Ever Had. If I could give zero stars, I would. I have previously purchased and leased two BMW 750s, so I know exactly what outstanding BMW I've Ever Had. If I could give zero stars, I would. I have previously purchased and leased two BMW 750s, so I know exactly what outstanding BMW customer service is supposed to look like. The team at this Wichita dealership is an absolute disgrace to the brand. I purchased a six-figure 2026 BMW X6 M60i from out of state. Our salesperson, Kenny, delivered the vehicle with only ONE key fob and no digital key setup card, making it completely impossible to set up the digital key features on our phones. When I reached out to Kenny to fix this, his incredibly lazy response was to tell me to go spend my own money to buy a second key at my local dealership in Colorado. It gets exponentially worse. Kenny completely failed to send us our temporary registration or any of the original ownership documents. Because of this massive oversight, we cannot legally drive our brand-new car, AND our local dealership cannot even order the missing key for us because Wichita failed to provide the proof of ownership required to do so. We are entirely stuck with a car we can't properly use. When you try to get a problem resolved here, the management team conveniently ghosts you. General Manager John completely ignores direct emails and voicemails. If you try calling their sales department, the phone just rings—no one even bothers to answer the phone during business hours. Ironically, I received significantly more help from the general BMW 1-800 corporate hotline than I did from the people who actually took my money. Once this dealership makes the sale, you are completely dead to them. They will leave you stranded without the legal paperwork required to drive your own vehicle. Do yourself a massive favor and buy your BMW literally anywhere else. More

Kenny was awesome! Super friendly and if he didn’t know an answer her would find it. Super friendly and if he didn’t know an answer her would find it. More

Christian Answered all of my questions, was upfront about cost and what would and would not be covered under warranty. Was not pushy or trying to up sell but let me know everything that needed to be done, i cost and what would and would not be covered under warranty. Was not pushy or trying to up sell but let me know everything that needed to be done, if not that day, at least in the near future. I was honestly not thrilled to have to go to a dealership for the recall bc I figured I would get bombarded with the stereotypical car salesman full court press to do more diagnostics or even buy a new car. However, was pleasantly surprised and would recommend and personally shop in the future with this dealership. Christian was very friendly and knowledgeable and a huge asset to this dealership! More