BMW/Mini of Coconut Creek

The service department was excellent! Was promptly seen by my service representative, Steven Cohen, who provided all the information needed to make the service decision. He kept me inform Was promptly seen by my service representative, Steven Cohen, who provided all the information needed to make the service decision. He kept me informed & had the work completed on an expedited basis for a fair and reasonable price. Highly recommend Steven and his colleagues in the service department & will definitely return when service is needed again. Special thanks to Steve & BMW of Coconut Creek for an excellent job! More

Excellent Customer Service Thank you always for providing such service Anderson is always 2nd to none. such service Anderson is always 2nd to none. More

The dealership was great to work with. They made buying my car easy and we're able to answer all of my questions promptly. I will definitely buy a car from them again. They made buying my car easy and we're able to answer all of my questions promptly. I will definitely buy a car from them again. More

The mechanical service, customer service and overall experience are exceptional! A special thank you to Anderson for making it all happen. I feel safe knowing my vehicle is serviced correctly. experience are exceptional! A special thank you to Anderson for making it all happen. I feel safe knowing my vehicle is serviced correctly. More

I recently purchased a pre-owned vehicle from this dealership, and unfortunately, the overall experience fell short of my expectations. When I asked my salesperson about the second key, I was surpr dealership, and unfortunately, the overall experience fell short of my expectations. When I asked my salesperson about the second key, I was surprised by her response: “Why do you need a second key?” When I explained that having a spare is important in case one is lost, she suggested that I simply get an AirTag. I found this response dismissive and not in keeping with the level of customer service I would expect when purchasing a vehicle. Additionally, I viewed and picked up the vehicle in the rain, and it was only after returning home, when the weather cleared, that I noticed a crack in the windshield. This was disappointing and raised concerns about the thoroughness of the vehicle’s inspection and presentation prior to delivery. The finance process was also less than pleasant, as the finance representative came across as borderline rude during the signing process. While purchasing a pre-owned vehicle may come with certain considerations, I believe customers should be treated with professionalism, courtesy, and transparency throughout the entire process. Unfortunately, these aspects of my experience were disappointing, and I hope the dealership takes this feedback seriously to improve the customer experience for future buyers. More

Your sales people were very attentive, It took me awhile for me to switch over to your dealership. I usually buy all my BMWs and Porches from Braman ( I have bought 3 BMWs and 2Porsches in the last 10 yr for me to switch over to your dealership. I usually buy all my BMWs and Porches from Braman ( I have bought 3 BMWs and 2Porsches in the last 10 yrs) What brings me loyal is their service. When we finally came to an agreement on Price I bought the car. Therefore we will see if your service department is as good or better then Bramans. The only thing that I thought was classless is that I had to pay for aside and egg sandwich! It’s not the price it’s the principle More

I experienced a complete lack of customer service. In the days following my purchase, I had issues with using the car’s technology. Calls were not answered. And those that were were not returned. I In the days following my purchase, I had issues with using the car’s technology. Calls were not answered. And those that were were not returned. I’m disappointed. More

My salesman, Alex , is fantastic. I would highly recommend him. He was very knowledgeable and professional in handling my purchase. I would highly recommend him. He was very knowledgeable and professional in handling my purchase. More

Both Carson and Rodney were superb in their knowledge, professionalism, and service!! I would recommend using them both to purchase or lease your next BMW. professionalism, and service!! I would recommend using them both to purchase or lease your next BMW. More

Steve Cohen was very helpful dealing with the recall issue and the work was done, reasonably quickly. issue and the work was done, reasonably quickly. More