BMW/Mini of Coconut Creek

The dealership was efficient and understanding, and did a great job having the car ready and delivering it to me without me having to to be there for hours upon hours. great job having the car ready and delivering it to me without me having to to be there for hours upon hours. More

Great service as always. Will defenitetly return and recommend. Samantha Mancuso took great care of us and our vehicle in service. Will defenitetly return and recommend. Samantha Mancuso took great care of us and our vehicle in service. More

Do you ever ship is clean? The people are courteous and they help you when you need help in a let you know the light rewards service tips coupons all around just a good experie The people are courteous and they help you when you need help in a let you know the light rewards service tips coupons all around just a good experience. More

For a luxury Dealership the purchase and specially the delivery process was very cheap. The purchase experience at GENESIS is top notch, and JM Lexus used to be super and now it’s just ok. But you know delivery process was very cheap. The purchase experience at GENESIS is top notch, and JM Lexus used to be super and now it’s just ok. But you know what? Both of them have better buying experiences than BMW at Coconut Creek! More

Quick and easy , I like it. People ware very professional and they did a great job.. People ware very professional and they did a great job.. More

I had a great experience purchasing my BMW yesterday. Jason was honest, transparent, and extremely efficient throughout the entire process. There were no surprises, everything was explained clearly, and Jason was honest, transparent, and extremely efficient throughout the entire process. There were no surprises, everything was explained clearly, and the transaction was handled quickly and professionally. It was one of the smoothest car-buying experiences I’ve had. Highly recommend Jason and the BMW team. More

All was ok expect one guy when i was in managers office he had nothing to do with deal but had to be rude he had nothing to do with deal but had to be rude More

Best service that I have had in a long time. The guy that helped me was great. The guy that helped me was great. More

Porter was rude when I arrived, I simply asked if I was supposed to leave my car here and the response was (in a very unprofessional tone) "yes, we are very busy today". There were only 2 cars in the port supposed to leave my car here and the response was (in a very unprofessional tone) "yes, we are very busy today". There were only 2 cars in the port, mine and another for 3 porters - hmm The whole Service Advisor sit down is so unnecessary. Dropping off my car for a oil change should not take a half hour. I have brought my car in several times and this is always the case. The SA Juliet Steinberg was great! I made an appointment well in advance and was early by 10 min, It still took over 30 min to leave after drop off. I was told it would not take long and that they would call me when it was done. I waited 2 1/2 hours and called, and was told my car was ready, then I got a text it was ready. I know my car needs tires, I refused the service because you did not have the tires I wanted. Then I get a summary saying I need tires and I need to again, refuse. The 3% for using my credit card is a rip off, You run a very successful dealership and on top of very pricey dealership cost, you add in an additional 3% because you don't want to pay the service fee you are charged for processing...this one really rubs me the wrong way. I do not carry cash anymore and can't remember the last time I wrote a check. You know this, you anticipate this, which is why not only does the SA say it, the cashier says it several times to make sure you don't get upset when the extra is charged to your care...my guess is that you have xxxxxx off a lot of customers that were not told ahead of time, and now you have say it several times so customers don't revolt. Multi-million dollar dealership and can't cover credit card transaction fees? This would steer me away from continuing to take my car here for service in the future. Hopefully you read all of this and address what I have called out in my experience. More

This our third visit (and third car) in as many years. Service and experience are outstanding! Service and experience are outstanding! More