BMW/Mini of Coconut Creek

The service was excellent, great customer service they taken care my x5 Technician was amazing. He kept me up to date about what’s going on about my car. taken care my x5 Technician was amazing. He kept me up to date about what’s going on about my car. More

very responsive and supportive crew. everyone was pleasant and attentive to my needs. nice job! everyone was pleasant and attentive to my needs. nice job! More

I had a great experience with Jennifer at BMW and Mini 2 weeks ago while my daughter was finishing up her purchase with Laz, which he was great too. Jennifer was kind enough to assist me with a few question weeks ago while my daughter was finishing up her purchase with Laz, which he was great too. Jennifer was kind enough to assist me with a few questions I had while I waited. She mentioned she was fairly new, but you honestly wouldn’t be able to tell she was knowledgeable, professional, and easy to talk to. I can already tell they have a great employee on their team. I truly wish her the best in her career with the company, she’s definitely an asset to the team. She provided a follow up on Friday to see how we were doing. I will be recommending my friends and family to her. Thank you, Jennifer, for making the wait such a pleasant experience! More

Samatha is great. She is professional. And took care of problem. I was kept up to date with the whole process. Thank you She is professional. And took care of problem. I was kept up to date with the whole process. Thank you More

Luis was an excellent sales associate. I will definitely work with him again. Thank you for all your help! 🙂 I will definitely work with him again. Thank you for all your help! 🙂 More

Service by Juliette is always exceptional. She is empathetic and responsive to questions. I am grateful for the availability of a loaner. She is empathetic and responsive to questions. I am grateful for the availability of a loaner. More

My service writer Samantha is the best! ! Always helps when she can with all the pricing.. I always bring my car to her ! Always helps when she can with all the pricing.. I always bring my car to her More

My BMW buying experience was great from the moment I contacted ash . He was awesome from start to finish. The used car manager answered all my questions and was very knowledgeable. The finance person wa contacted ash . He was awesome from start to finish. The used car manager answered all my questions and was very knowledgeable. The finance person was the best . I most definitely will send everyone I know that is looking for a vehicle there way . Thanks for the great service to all Russell and Katrina Fasone More

purchased a brand new custom BMW M2 from this dealership and has been dealing with a serious, unresolved fuel-related issue that causes dangerous gas fumes to enter the vehicle. The car has been brought int and has been dealing with a serious, unresolved fuel-related issue that causes dangerous gas fumes to enter the vehicle. The car has been brought into service six times for the same problem. Despite multiple parts being replaced, the issue continues. During the first visit, the service department even damaged an unrelated part, which took weeks of back-and-forth to get corrected. Each time, he politely requested that his vehicle be handled with care and returned in the same immaculate condition it was brought in — yet that has proven impossible for this dealership. On the most recent visit, not only was the driver’s floor mat thrown onto the passenger side, leaving dirt and stains on the carpet, but the service team also drove the car over 50 miles — which was completely unnecessary for a fuel issue — and returned it with significant paint damage and large chips on the bumper. If you take pride in your vehicle’s condition, stay far away from this service department. They show no respect or accountability for customer property or workmanship. Formal complaints have been filed with BMW North America, and legal action is being pursued More

Jeison was helpful and professional . Work was done promptly . The front desk is welcoming as is the valet. Work was done promptly . The front desk is welcoming as is the valet. More