BMW/Mini of Coconut Creek

Steer clear unless you like that old fashion slimy car sales I was in the market for a M5 and inquired about a 2015 they have. I live 4 hours away so wanted to finalize the deal as much as possible before making I was in the market for a M5 and inquired about a 2015 they have. I live 4 hours away so wanted to finalize the deal as much as possible before making the drive out. On February 7th I was able to work out a trade in deal with the sales representative Frank. Since then I've never had to work so hard to purchase a vehicle. Needing to ask multiple times for status updates and pictures of the vehicle. Part of the deal was getting it CPO'ed which it did and went for final detailing. At that point the detailers found a leak on one of the shocks which I didn't find reassuring. Frank said the part would take 2 weeks and I was fine with that. On February 18th I was finally sent pictures of the car and was told the car was sitting out and had other people interested. This is where I started losing any trust I had remaining as I couldn't figure out why the car is still for sale. I had offered to put a deposit on the car immediately after the deal was made on February 7th pending pictures. Since I didn't get the pictures until February 18th I wanted to move forward with the deposit. Frank sent me the deposit form and I immediately sent it back. Several hours later I received a call from the sales manager Aspi saying that "shop costs" have increased and now the car would be another $1k over agreed upon price. I was in complete shock as to why I am just learning about these "new" costs even with the vehicle under warranty. Aspi called back and said he was able to lower it to $500 more but at this point I have lost complete faith and told him I was no longer interested. As a business owner it blows my mind why a company would pull something like this on a $75k deal. More

Horrible experience!!! I flew down from Alabama to buy what I thought was good deal on a used Nissan 370z with low miles from Vista BMW. While I waited on the paperwork to b I flew down from Alabama to buy what I thought was good deal on a used Nissan 370z with low miles from Vista BMW. While I waited on the paperwork to be done, my friend and I walked around the showroom and outside on the lot for 30 minutes. Many salespeople and staff walked past us but not a single person talked to us, which I thought was very odd. On the way home, I made it to Orlando and the car starting sputtering and cut off on the interstate. I was able to make it to a nearby Nissan dealership where they ran diagnostics and found $3000 worth of issues. I contacted Vista because I felt sure they would come up some solution to make the situation right. The manager refused to help in any way. I really want to believe that the salesperson, Richard Roe, and his manager, Armando Cuko, weren't away of the issues but I have my doubts. Now I have to pay 100% of the repair bill and get the car back to Alabama. I hope not all of their cars have a 3 hour time limit before something major goes wrong. Do yourself a favor and have a 3rd party inspection done before purchasing ANY car from Vista BMW! More

BMW LEASE PURCHASE AND GENIUS EXPERIENCE I walked into BMW with my boyfriend to pick up his car from the service department. We ran into a gentleman named Brian Rivera he was a BMW genius ex I walked into BMW with my boyfriend to pick up his car from the service department. We ran into a gentleman named Brian Rivera he was a BMW genius expert. My boyfriend wanted to learn how to use his multimedia interface with his new BMW he purchased. Not only was Brian willing to help he was extremely informative. We had no interest on purchasing a vehicle at this time but he wanted to tell us about the amazing end of the year event at the time. He then introduced us to his car sales manager. We sat down and first started comparing numbers on a lease agreement for a three series BMW. After walking around the show room I fell in love with the X1. A couple hours later my boyfriend and I drove home and both of our BMWs. My first enjoyable experience at any car dealership I've ever been to. More

BMW Genius Experience The Genius center is extremely helpful. I worked with Bryan R. at the dealership – he was super helpful. He helped me learn a surprising bit of inform The Genius center is extremely helpful. I worked with Bryan R. at the dealership – he was super helpful. He helped me learn a surprising bit of information about my new car that I didn't even know were options or features. I'm sure the other geniuses are great, but I recommend that you request Bryan next time you go in for a lesson! :) More

misleading, damaged car We were misled to buy a BMW X5 demo car, which was presented as new, including on the paperwork, which turned out to have paint damage. They only We were misled to buy a BMW X5 demo car, which was presented as new, including on the paperwork, which turned out to have paint damage. They only remembered it was a demo with miles on board when we decided to buy that car. Even then, we received assurance that a demo car is sold as new, with all the benefits and privileges. We were shown the car dusty in the parking lot and only saw it clean after signing all the paperwork, and, of course, it is a BMW which was sold as new, so it didn’t cross our mind to check for paint damage. Shockingly, the car was "detailed" and yet somehow, somebody that has an eye for details missed 5-6 dark spots on a new white car. They also tried to trick us on the APR, agreed at 0.9%, and just by luck we noticed the APR written on our paperwork is 2.49% and a correction was made right then, but they would probably have done the same thing as with the paint chips. When we went back about the chipped paint, they treated us in an offensive manner, because, apparently, we are not high-end customers, told us that a repair would make them look worse, which we refused, and they refused to repaint the hood or take the car back. We left it there and they still performed retouching on the car without our agreement and made it even worse. So now we have a used, damaged BMW in the parking lot and a new one on paper. Be very careful when you buy from them and don't believe their word unless it is in writing. More

Respectful, Knowledgeable and Very Helpful This is the second time I bought a car from Vista BMW. This experience was even better than the first time. My salesperson Christian made the process This is the second time I bought a car from Vista BMW. This experience was even better than the first time. My salesperson Christian made the process as easy and seamless as it could be. He was respectful of my time. He was helpful with many of the aspects of the purchase. And I will definitely seek him out again for my next purchase from Vista BMW. The technology manager Kathleen was the best – you ran through all of the technology in the new car and blamed everything very well. She even set up a lot of it for me. Even Mario in the the finance department made the process extremely pleasant. This is a great dealership to deal with. More

Terrible!! Worst customer service ever! They just care when you buy cars not when you need help from them! Bought 3 vehicles from them but i will never do the sa Worst customer service ever! They just care when you buy cars not when you need help from them! Bought 3 vehicles from them but i will never do the same mistake again! I had to get a loaner after taking back my car for the 4th because of a recurring issue, when i was driving the loaner on 95 a little rock hit the car and made a dent smaller than the size of a penny. Took back the loaner and they wanted to charge me 500 dollars!! First of all i had the loaner because the car that you sold me had an issue, if i was driving my car that would've been covered with my insurance. I talked to the manager, he said he was going to get back to me... it's been a year and i'm still waiting for his call. Very very disappointed!! More

Genius appointment I came in for a couple of services for my car . While I was waiting , I went over to the genius center & met Bryan Rivera . He was extremely helpful & I came in for a couple of services for my car . While I was waiting , I went over to the genius center & met Bryan Rivera . He was extremely helpful & patient with me . I'm so grateful to him !! I'm now much more comfortable knowing how everything works with the vehicle . More

Amazing service ! I love vista BMW they treat me so well I just got a new X5 2017 and with the new gadgets and technology I need it a genius team member to explain me e I love vista BMW they treat me so well I just got a new X5 2017 and with the new gadgets and technology I need it a genius team member to explain me everything and Bryan did an amazing job explain in it to me ! I will totally recommend them ! More

Pushed me out the door. I was at the Coconut Vreek location on 8/14/2016. I met with Don who was friendly and courteous. I explained that I wanted to trade in my leased vehic I was at the Coconut Vreek location on 8/14/2016. I met with Don who was friendly and courteous. I explained that I wanted to trade in my leased vehicle and consider the 2 series. I explained that I had spent 4 years building my credit, and although I might be upside down, Raul said I should come in anyway since there were many options. I explained to Don that I hadn't made a final decision on what vehicle to choose but that I would Ike to see and test drive the 2 series. My husband also discussed the fact that he's been through two BMW vehicles and was looking to trade in for their SUV. Don proceeded to take my insurance card, drivers license, and a picture of my payoff amount on my leased vehicle. Then he said they needed to inspect my car. My husband and I waited a f ew minutes. Soon Don returned and told us we should sit with his manager, Alex. Alex asked us how much we wanted to pay and what car we were looking for. He then took out a sheet of paper and proceeded to write down how much our payments would be on a 2 and a 3 series. I told him I was on a budget and hadn't shopped around but was open to what he thought was the best he could do. He then said that only true BMW drivers understand the cost of owning a BMW. And if I wasn't sure about choosing BMW then I wouldn't understand their cost. Basically he never asked how much I would be willing to put down. Never bargained or negotiated with me at all. Never offered a demo and how that choice might work out better. Never discussed used vehicles. I never even drove a car. My husband even told him that he had purchased 2 BMW's at his location!! Alex literally convinced me NOT to buy at his dealership. I've never had this kind of terrible sales experience before. I was prepared to put a substantial amount of money down, but was never asked. In fact, Don Recommended I go to Hendrickson Toyota down the road cause he had a friend their!. I took my paperwork back and walked out. Will never visit that dealer again. More