BMW/Mini of Coconut Creek

wont answer calls. They suck Have tried extensively to obtain information about a postcard that was sent from the state to them. Seven phone calls from us have been unsatisfactori Have tried extensively to obtain information about a postcard that was sent from the state to them. Seven phone calls from us have been unsatisfactorily answered. No resolution. I can honestly say I am so sorry we bought a car from this dealership. They suck. Worst experience ever. More

Are you thinking about buying a BMW at Vista BMW Coconut Are you thinking about buying a vehicle in Vista BMW of Coconut Creek? Think about it many times before doing so. You could be one more victim of Are you thinking about buying a vehicle in Vista BMW of Coconut Creek? Think about it many times before doing so. You could be one more victim of their deceptive and misleading process like what happened to me. Unfortunately, sometimes we read the reviews too late, after we have already purchased. This is my case: After they had shown us a various used cars, and having test driven one car that didn’t ride very well, the sales rep Angel Cruz invited me and my son to sit down at his desk. There he tells me he has a new car to offer me, a 2014 535 and that he would sell it to me for the price of a used one. When they tell you something like that in a place like this, one can only imagine that it will be a great purchase. He offered it to me for $53,995, which I thought to be reasonable considering it was a new car. I offered $50,000, to which he told me he had to consult with the manager because the offer was a little low. Shortly after he reappears and tell me my offer had been approved. We see the car, and when he offers to test drive the car I tell him that it is not necessary because it is new, and new is new. At this moment they began the credit approval process and when everything was approved they tell me in a very subtle way that the car has some miles because a manager had been using it. After asking how many miles the car has they tell me “approximately 6,400”, but that the car had all of the warranties and that officially I would be the 1st and only owner since it belonged to the Dealer. Coming from a company so big and prestigious I decided to continue with my purchase. I agreed to return and after having found out from another Dealer that the car had its first maintenance 1 year a 3 months ago and seeing that I was about to purchase, they tell me that they will give me an additional year of warranty and that they would also include the Gap Insurance. At this point I felt like I needed to proceed with much more reserve, but because I had very limited time to start another car search as I would be traveling back to Puerto Rico in 2 days, I proceeded to complete the purchase and sign the documents. The next day, I pick up the car and use it a couple of days. When I return to Puerto Rico I leave the car in my son’s house (FL) who would use it on rare occasions while I came back. One week later, the Check Engine light turns on in the instrument panel. My son took the car to get checked and was told that the Emission Pump was broken (something very rare to break, especially in a car with such little use), and that they did not have the part available. We left the car with the dealer for an entire week until they finally changed the part. 2 days later the car registers another fault in the instrument panel, in this case in relation to the Emergency Brakes. My son once again takes the car to the dealer. After verifying they notify us that even though the car registered a fault in the system, that they had not found anything and that the car was in perfect conditions. However, at this time I had began to believe that there was something else because there is no way that in such a short amount of time the car had 2 serious faults. I notified them by writing that it was not possible that a car with such advanced technology, brand and price had no issues after having notified that it did and that there had to be a cause. I asked that they provide in writing that if the car had another fault that they would cancel the order and would provide me with a new car as they had originally offered me. I would not take the car out of the dealership, I would also not make any further payments and they would have to refund me of $4,000 that I had paid with my American Express. After various mailings and conversations I meet with Armando, the used car department manager. In our meeting, Armando confesses that the car was a Loaner, but that because I had already signed all of the documentation and had accepted the car with its millage that he could not do anything, that the car was mine, and that the only thing he could do was repair it every time it had an issue. I notified him that this was not acceptable, that they tricked and deceived me. First they offered me a new car, then they said that only the Manager had used it, and finally it results that they deceptively sold me a Loaner which has been used by dozens of individuals that tried the car with no care for it. As a result the car is a “lemon” and it’s such a bad “lemon” that not even the specialized technicians have been able to identify what caused the failure in the brake system. Any other failure could cause an accident which could even result in a fatal accident in which someone else or myself could lose their lives. BMW North America is informed of this case and has not done anything to revert this fraud. For these reasons I have decided to leave the car in their dealership and hire a lawyer to enforce my rights. I will update and inform you at the end of this lawsuit, which in only just beginning. More

Jay Bahtia is a great asset to Vista Bmw. Jay Bahtia takes care of business like a true professional. Very easy to work with. I'd recommend seeing Jay when you head into get your BMW. No Gam Jay Bahtia takes care of business like a true professional. Very easy to work with. I'd recommend seeing Jay when you head into get your BMW. No Games, just the best possible deal. Thanks Jay. More

Awful experience, total deceived !!! After speaking with the internet manager, RAJ, I was told a quote for around $1500 down, $369 was comparable to a 320i and to come in(compared to an A After speaking with the internet manager, RAJ, I was told a quote for around $1500 down, $369 was comparable to a 320i and to come in(compared to an A4 quote I had received).Without my trade in, which had no value (and I understood that as it was a 4 year lease ready to expire) I was quoted a $600 lease payment plus $2,500 down for 60 month lease... And it went up if you wanted a shorter lease period.. Absolutely CRIMINAL..I was not only insulted but deceived. The salesman told me these numbers and I said where's a manager. Of course it wasn't Raj but another manager. Don't listen to a word they say on the phone. I have a credit score of 806, and that meant nothing. Gross experience !!! And you'll lose 3 hours of your life !!! Thanks Vista, awful awful More

Excellent Dealership The dealership has a very good selection of pre owned cars . They had attractive finance offers and most importantly the salesman Jay made our experie The dealership has a very good selection of pre owned cars . They had attractive finance offers and most importantly the salesman Jay made our experience pleasant . He knew his stuff and even followed up after the sale which I got to tell you 20 years of buying cars no one ever does . More

Great experience from Sales to Service We have had an extremely pleasant experience with Vista BMW. We leased a new 2015 BMW from them last year. The sales experience was fantastic with our We have had an extremely pleasant experience with Vista BMW. We leased a new 2015 BMW from them last year. The sales experience was fantastic with our salesperson Fabi being extremely helpful and offering a very low price on the vehicle. Since this initial experience, we have brought the car in for service twice. Once was for a flat tire (or fault) and the second time was for a routine oil change. In both instances, the dealership provided us with a brand new loaner vehicle and were extremely helpful and efficient. We highly recommend this dealership based on our experience from sales to service. More

Vista BMW Coconut Creek. Service Department Visit. Excellent Customer Service from Tom, he went out of his way to make my repair service fixed properly and wit Coconut Creek. Service Department Visit. Excellent Customer Service from Tom, he went out of his way to make my repair service fixed properly and without delay. More

felt disrespected Bought a used car from Vista on 6/19/2014 it had some issues where I ask to get it fix plus the transmission was skipping I took it back two times com Bought a used car from Vista on 6/19/2014 it had some issues where I ask to get it fix plus the transmission was skipping I took it back two times complaining about it well if that was the only issue it wouldn't be so bad the used car manger was very disrespectful he even told me that he do not care wow and I can leave the car on the lot that it can get repo and also told me that he is going to call security iam so disappointed with Vista .if I was someone that look important or even as much look important they would hav dealt with the problem a better way so sad my.my sales guy is wonderful More

Clean, organized and expeditious service trip I stopped in to have a service done on my M3 and James helped me, offered a service loaner, called me when it was all done and didn't owe a dollar. I stopped in to have a service done on my M3 and James helped me, offered a service loaner, called me when it was all done and didn't owe a dollar. Thanks Mr. Ran for your courteousness. More

The worst experience ever Bought brand new BMW 650 at 227 miles /Vibration at 2700 miles /Fault msg at 3700/ engine had to be replaced. Vista BMW response ? this is between Bought brand new BMW 650 at 227 miles /Vibration at 2700 miles /Fault msg at 3700/ engine had to be replaced. Vista BMW response ? this is between you and BMW north America. At all cost stay away from this dealership, Gustavo Basmeson was my sales man he referred me to Adriane Carelli after I demanded to speak to a manager. Nothing but attitude from her, promised to follow up. No update after a week, when I called to follow up, more attitude and a promise to call me back went completely unfilled More