Salesperson I dealt with offered $2,000 off MSRP, I countered with a request for an additional $1000 since I would have to pay $800 to $1000 to have it transported to me. Additionally, I provided pictures of my trade to show I was quite serious about the purchase and never heard back. Buying and selling a car is all about negotiations. If my offer wasn't acceptable, professionalism dictates that he responds to my offer. I guess he would rather look at the car in your showroom and send videos to the wrong customer, since he sent me a video with someone's else name in the email. That should have been my clue to look elsewhere.