BMW Northwest

I give Brandon from BMW NW’s Service Dept top grades on all aspects of the service process. I have just one small comment, which is that when returned my PHEV had not been charged and had substantially le all aspects of the service process. I have just one small comment, which is that when returned my PHEV had not been charged and had substantially less miles on the electric motor than when I brought it in. This was for a recall, and I was expected to replace the gasoline used in my loaner (which is fair), but I think I should get back an equal or re-charged vehicle. More

Professional, friendly staff. Easy to communicate via emails, texts, or phone to get any details about the vehicle I was interested in. Easy to communicate via emails, texts, or phone to get any details about the vehicle I was interested in. More

Thanks so much! That video helped a lot!! And more and likely will be back whenever I need a diagnosis from you guys. God bless and safe!! That video helped a lot!! And more and likely will be back whenever I need a diagnosis from you guys. God bless and safe!! More

This was my second purchase from this dealership and the experience was as good as the first time. Kevin in sales was excellent and made the process work flawlessly. experience was as good as the first time. Kevin in sales was excellent and made the process work flawlessly. More

As always my service experience was wonderful, Gage was my contact service advisor & was great! I will give him a 10+ . I had a new set of tires, alignment, oil change & warranty issue taken care of in a my contact service advisor & was great! I will give him a 10+ . I had a new set of tires, alignment, oil change & warranty issue taken care of in a very timely manner. We were provided with a loaner car so we did shopping & a great lunch. Service at BMW Northwest is awesome! Thanks you Gage. Bob Weidner More

I feel like Keith was nice and friendly but he didn’t listen and treat me as a number because he was trying to get think done fast but he didn’t listen to what I was saying or asked doing my window tinti listen and treat me as a number because he was trying to get think done fast but he didn’t listen to what I was saying or asked doing my window tinting I was asking him to get my front driving window tinting which was never done and I was little disappointed. More

Great experience leasing a BMW i4 with Jimmy! Clear communication, no pressure, and everything went smoothly. Highly recommend him. Clear communication, no pressure, and everything went smoothly. Highly recommend him. More

Micheal's communication was excellent; he kept me informed from start to finish. I appreciate the convenience of the night drop-off. He even price-matched my parts with online prices. However, my iss informed from start to finish. I appreciate the convenience of the night drop-off. He even price-matched my parts with online prices. However, my issue with this dealership is that after having service done for the second time, with each service costing over $4,000, I was not provided a loaner car despite the high cost of the service. I would revisit this dealership. More

Quick reliable service as always. Rich is always friendly and willing to go above and beyond. Rich is always friendly and willing to go above and beyond. More

I brought my vehicle in for recall of my brakes. I received outstanding service. I was very pleased with my service. I received outstanding service. I was very pleased with my service. More