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BMW Northwest

Fife, WA

Overview
Reviews
Vehicles
4.7
714 Reviews
Call Dealership (253) 922-8700
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4011 20th St E

Fife, WA

98424

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Showing 714 reviews

March 20, 2024

Easy to schedule ready for me when I got there, offered me coffee and a great place to wait. Car was done early washed and vacuumed. Very nice. Excellent experience. More

by pbuckz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
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Helpful
March 18, 2024

The service was amazing and everyone involved in the process of my visit was very helpful. Thanks Michael for your service and support More

by DeniaStewart2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 18, 2024 -

BMW Northwest responded

We're so glad to know you had an amazing experience with us at BMW Northwest! Your appreciation for Michael's service and support is greatly valued. Thank you for your review!

Helpful
March 16, 2024

Went in for regular maintenance. Hands down, the best experience I’ve ever had with a service department.. They were professional, thorough and very customer oriented. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
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Mar 18, 2024 -

BMW Northwest responded

Pam, we're delighted to know that our service department at BMW Northwest provided you with an excellent experience. Thanks for trusting us with your vehicle's maintenance!

Mar 19, 2024 -

Pam responded

Special recognition should go to David Quinn, service representative, as he does an excellent job representing BMW Northwest dealership. Most dealership service departments are a bit hectic and impersonal, as they deal with stressful situations, trying to satisfy customer’s concern's and issues every day. Dave made me feel like I was a valued customer, not just a number.

Helpful
March 12, 2024

Excellent service when had a damaged tire. I have complete confidence in David Quinn. He is an outstanding employee More

by Pusrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quinn
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Mar 13, 2024 -

BMW Northwest responded

We're glad to know David and our team at BMW Northwest were able to assist with your tire issue. Thanks for placing your trust in us - safe travels!

Helpful
March 11, 2024

Not enough insight of the price and was never given an estimate. Felt like I was overcharged for the service and promises were more like lies More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Knoll
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Mar 26, 2024 -

BMW Northwest responded

Charlie, I'm sorry to read about your experience. We aim for transparency in all our transactions and it's concerning that you felt overcharged. Let's make sure we address this issue properly - please reach out so we can discuss the details of your service and charges further. Thank you, Jay Senon - Service Manager - 253-896-2502

Helpful
March 01, 2024

Brandon and all other staff were extremely helpful in getting my car repaired and back to me in a timely manner. Much appreciated. More

by marymagee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Barlow
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Mar 01, 2024 -

BMW Northwest responded

We're so glad to know that our team at BMW Northwest was able to assist you efficiently with your car repair. Your appreciation means a lot! Safe travels in your freshly serviced vehicle, Mary.

Helpful
March 01, 2024

Excellent service. Timely updates. I was very pleased with my service person, Gage, as he went above and beyond to provide reassurance regarding the repairs needed. More

by lehatton54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
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Mar 01, 2024 -

BMW Northwest responded

We're glad to know you had an excellent experience with Gage and our team at BMW Northwest. Thanks for highlighting our commitment to 5-star service!

Helpful
February 27, 2024

Always very friendly and efficient. Rich is a great customer service representative. Have been doing business with Northwest for over 40 years. Highly recommend. More

by yorkieliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Feb 27, 2024 -

BMW Northwest responded

We're delighted to know that you've had a great experience with Rich and our team at BMW Northwest over the years. Your recommendation means so much to us, thank you!

Helpful
February 27, 2024

By far the best service in the 47 years I've needed car repair! Not only did they do the recall work, but included a bumper to bumper check with some repair recommendations and how critical they might be. More

by tjllew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Kelly 5 star, Jimmy Barber, Mackenzie Bitz
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Feb 27, 2024 -

BMW Northwest responded

We're delighted to know that our service at BMW Northwest exceeded your expectations, especially with the attention from Luke Kelly. It's important for us to provide comprehensive checks and recommendations for every vehicle we handle. Thanks so much for sharing this wonderful review!

Feb 27, 2024 -

tjllew responded

Thanks again! Didn't think a car repair visit could be this good! I bet I'm not the only one that feels this way.

Feb 27, 2024 -

tjllew responded

Thanks again. Never knew service could be this good. Pretty sure I'm not the only one that feels this way.

Helpful
February 27, 2024

Very hospitable. Welcomed upon arrival. Coffee available. Had to wait for assigned salesman. Located near freeway. More

by marjonbur
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Williams
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Feb 27, 2024 -

BMW Northwest responded

Thanks for the review! We're glad to know you felt welcomed at BMW Northwest and enjoyed our amenities. Sorry about any wait time, we'll work on that. Safe travels ahead!

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