BMW Northwest

Particularly in these not-quite-post-pandemic-days, it’s wonderful to deal with a company that prioritizes human-to-human interaction rather than “efficient” digital communication minus genuine listening. wonderful to deal with a company that prioritizes human-to-human interaction rather than “efficient” digital communication minus genuine listening. More

Quick in and out oil change, barely got comfortable in the waiting area and done!!! the waiting area and done!!! More

I had my 2016 X4 in for scheduled maintenance (oil and brake fluid change). Jeff and the service technician were excellent. The video of the vehicle inspection was very insightful too. brake fluid change). Jeff and the service technician were excellent. The video of the vehicle inspection was very insightful too. More

Jeff was courteous and professional and other staff were all on the ball. I wasn’t kept waiting at any stage. My loaner was ready to go; when I came back the loaner return & pickup were smooth as glass. It all on the ball. I wasn’t kept waiting at any stage. My loaner was ready to go; when I came back the loaner return & pickup were smooth as glass. It’s what you imagine service will be like but seldom is. More

Unethical dealer. Brought my M3 in for a safety recall and when I picked up the car I noticed my seat bolster was broken. Left the car with them over the weekend and Brought my M3 in for a safety recall and when I picked up the car I noticed my seat bolster was broken. Left the car with them over the weekend and I finally called them the next Wednesday to get the status. Apparently bad news gets better with age. I was told I would have to pay $700 for something the service department broke on my car. After going back and forth they agreed to pay for the part and I would have it installed elsewhere. I was told I need to compromise! I fail to understand why I would need to compromise on anything. You damaged my car! This dealer will never get my business again. More

Efficient. Trust worthy. Economical. Fast service. You feel like a VIP. Greet you with a smile Trust worthy. Economical. Fast service. You feel like a VIP. Greet you with a smile More

They made it right. I was worried but they took care of me. Thank you BMW nw I was worried but they took care of me. Thank you BMW nw More

BMW northwest provided an excellent service for on our car , with a ride to a restaurant during maintenance. We really recommend Andrew and northwest BMW. car , with a ride to a restaurant during maintenance. We really recommend Andrew and northwest BMW. More

Fantastic customer service. Working with Annie was a great experience. She kept me in the loop all the way and was knowledgeable, courteous, and professional. Also, Olivia who s Working with Annie was a great experience. She kept me in the loop all the way and was knowledgeable, courteous, and professional. Also, Olivia who showed us all the features in the car was amazing. It was like a professional tour guide at Disneyland and she made it easy to understand and fun. Thank you BMW Northwest team. More

During a time when dealers could take advantage of buyers, and many are, BMW NW is staying true to their approach. Easy process. Actually quite stress free. Rick Lewis is our customer advocate and buyers, and many are, BMW NW is staying true to their approach. Easy process. Actually quite stress free. Rick Lewis is our customer advocate and has been amazing from day 1. We really enjoy working with Rick and BMW NW. I have probably bout at least a dozen new cars and this was the best experience of them all. More