BMW Of Columbia

Lloyd made our car buying process seamless as he catered to our offer and provided us outstanding service. We are extremely happy in choosing BMW of Columbia as we continue our BMW membership. to our offer and provided us outstanding service. We are extremely happy in choosing BMW of Columbia as we continue our BMW membership. More

I went to BMW of Columbia on August 13th to order the new X1 Sdrive 28i & Joey made the whole process extremely easy & painless. He was very straight forward and explained everything very clearly to me. Anot X1 Sdrive 28i & Joey made the whole process extremely easy & painless. He was very straight forward and explained everything very clearly to me. Another thing that impressed me about Joey is he did not try to sell me a single thing that i did not want but the things i told him i wanted. He was not pushy at all and is very pleasant to deal with. Which i really appreciated. I hate when people try to sell you stuff you don't want. He was also very patient with me & answered every question i had with a positive attitude. The finance manager made everything easy to understand & painless also very straight forward which i appreciate. He was also quite a character. All in all BMW of Columbia is a fantastic dealership. Wither your buying a 1 series or a 7 series every one will get treated well. If you do want a car from BMW Of Columbia make sure to use Joey McIntosh as your sales person. He won't disappoint. I look forward to many happy years with my beautiful Valencia orange x1 which i got on 10/01/12 & bimmer of Columbia. More

Pleasure to work with this dealership starting with the General Manager, Jason Branham, to the Client Advisor, Joey McIntosh. Went to great lengths to get me into my preferred BMW in very short order. Hig General Manager, Jason Branham, to the Client Advisor, Joey McIntosh. Went to great lengths to get me into my preferred BMW in very short order. Highly recommend. More

Having never owned a BMW, Jeremy Easterling answered all our questions professionally and was very knowledgeable of the product. We test drove three cars and he put us in the one we wanted. Jeremy as well our questions professionally and was very knowledgeable of the product. We test drove three cars and he put us in the one we wanted. Jeremy as well as the other staff at the dealership were never pushy and let us make an informed decision and explained why BMW is the Ultimate Driving Machine. If you are in the market for a BMW, I would HIGHLY recommend BMW of Columbia and make sure to ask for sales person Jeremy Easterling, you will not be disappointed. More

Easy to work with. Understood what I was looking for. Very pleasant and easy to talk to. Made himself very available with a phone call. Very accomodating to my schedule. Very pleasant and easy to talk to. Made himself very available with a phone call. Very accomodating to my schedule. More

I recently I took my Certified Pre-Owned BMW to BMW of Columbia to have a couple service issues taken care of. From the onset, they were unaccommodating and generally unwilling to perform service that sho Columbia to have a couple service issues taken care of. From the onset, they were unaccommodating and generally unwilling to perform service that should have been addressed under the Manufacturer’s warranty. Most notably, a separation in the leatherette was called “wear and tear.” After I pointed out that the leather issue is a common concern among BMW owners and voiced my displeasure with the way they were handling the situation, they reluctantly agreed to ask BMW if they could fix the seat. During the course of these exchanges, I contacted another dealership who immediately agreed to address all the issues under warranty, and ordered parts for the car without having seen it even. Unsolicited, they offered to pick up the car, leave me a loaner vehicle, and return my car to me when the repairs were complete. The service manager there said that when a car is under warranty, their policy is basically to fix anything other than an empty fuel tank. He was being figurative, but his point was understood. I relayed this information back to BMW of Columbia, and their response was to ask me to pick up my car and let the other dealership complete the repairs. I informed them that any surveys I received from BMW about the service I received would be answered honestly and that I would be submitting negative reviews. They replied that if that were the case, they would never service my car again. They refused to work on my car ever again because I expressed dissatisfaction with the service I had received. The Service Manager, Dean Petersen, the general manager and service advisors are rude, argumentative and inattentive to reasonable expectations for good customer service. You have a choice in where you purchase your next car and where you have it serviced. Anyone who expects even the most basic levels of customer service would be well advised to take their business elsewhere. More

Owned 3 BMW's for 10 years. I have been as loyal as I can but I have to say this dealership is part of the reason this is my last BMW. I have had COUNTLESS problems with bad service from BMW dealerships from but I have to say this dealership is part of the reason this is my last BMW. I have had COUNTLESS problems with bad service from BMW dealerships from San Antonio, to St Louis, to Columbia with damage to my vehicle, parts not replaced like they said they did, leaking oil after changes...etc. My latest, took car in for oil gasket replacement, $1300k later(after I found out my 100k CPO warranty had JUST expired a month ago from time, thanks for the notice BMW?). They did give me a loaner even though warranty had run out, that was actually nice, but after three days in shop (after I called them to find out if the car was done) I didn't even make it home when the temp gauze pegged and raditor light lit and engine almost overheated and locked literally driving HOME! Opened the hood, found loose bolts they didn't tighten, hoses not reattached correctly, and a cracked radiator expansion tank from where they hit it removing the alternator. Oil was all over the inside of the car and frame like they made no attempt to clean it up. QUALITY CONTROL??? My wallet can't take these cars and the lack of "SERVICE" anymore...I have spend over $5500 in tires and maintenance and repairs in 4 years above and beyond $1800 for the maintenance pkg and the money tree is dead. Good bye BMW. I will say this, I think corporate BMW is as much to blame, but when you pay better than $60k for a car and neglect the VIP service, you will lose customers. More

This sales experience was a long and drawn out process due to the special order involved. From the first email to inquire about pricing/options to finally deciding and placing an order for the vehicle... due to the special order involved. From the first email to inquire about pricing/options to finally deciding and placing an order for the vehicle...the experience has been phenomenal! Mr. Jeff Rubin was extremely patient and answered all my annoying emails promptly with enthusiasm (unlike Jim Ellis Audi...yeah you guys suck and your product line is old). Placed an order late June...vehicle arrive early (Aug. 10th)... BMW of Columbia waited patiently while my current lease ended with MB. I picked up the vehicle September 1st with Mr. Joey McIntosh...who took over the sales process and was available even after hours to answer my frantic questions the night before I drove 230 miles to pick up the vehicle. When I arrived that morning the vehicle was detailed, in the showroom, ready to go! I was in and out in under an hour! They ordered the car to my exact specification without any delays or confusions. Mr. Earl Hesterberg should give special recognition to Mr. Jeff Rubin and Mr. Joey McIntosh for their stellar customer service! To this day I still haven't seen another Estoril Blue 2013 328i M-Sport on the roads around Atlanta.....and I hope it stays that way for a long time!!! (but I hope BMW of Columbia sells more and more cars every year!) More