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BMW Of Columbia

Columbia, SC

4.6
1,253 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,253 reviews

September 28, 2012

Owned 3 BMW's for 10 years. I have been as loyal as I can but I have to say this dealership is part of the reason this is my last BMW. I have had COUNTLESS problems with bad service from BMW dealerships from More

by sclaryoms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ike, mike
Oct 18, 2012 -

BMW Of Columbia responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we used the opportunity to work with this customer to resolve any issues with your experience at my dealership. Unfortunatley at the end of the day we cannot be held responsible for the loose nuts, oil under the hood and such when it comes from another service center in that condition. We simply we asked to ascertain what it would take to repair these items as well as the check engine light. The repair costs were quoted and you felt that BMW should pay, we submitted the request and BMW denied based on the mileage and time out of the warranty period. We are truly sorry you feel this way about the BMW brand and only wish we could have serviced your car prior to your other experiences. We feel certain you would have had a much better exeprience as all the other reviewers on this site have overwhelmingly stated. We wish you luck in the future.

September 15, 2012

This sales experience was a long and drawn out process due to the special order involved. From the first email to inquire about pricing/options to finally deciding and placing an order for the vehicle... More

by 13328HSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey McIntosh, Joey McIntosh
Oct 18, 2012 -

BMW Of Columbia responded

Jeff and Joey are two of our outstanding staff members here at BMW of Columbia. They provide their customers with outstanding service time and time again. We are so pleased that your Ultimate Driving Machine is just the way you wanted it and we were able to provide it in an exceptional manner! Congratulations and thank you for the kind feedback.

September 06, 2012

We were in the market to trade in our 2006 Acura TL and made BMW of Columbia our first stop and we are so glad we did. We got a friendly greeting from Joe Sicilio and we knew immediately we were in good h More

by puttsc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sicilio, Jr., Joe Sicilio
Oct 18, 2012 -

BMW Of Columbia responded

Thank you for your kind feedback about your experience and Joe Sicilio! We have strived hard at BMW of Columbia to have each customer feel the same way. Our reputation in the community is overwhelmingly the Best place to purchase your next car!

August 27, 2012

After spending many miserable hours in car dealerships, for the first time, I had a wonderful experience at BMW Columbia. Lloyd was amazing to work with and was never pushy. Everyone I had contact was ex More

by ashleytate1901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Steeves
August 25, 2012

My husband owned a "01 BMW wagon he purchsed on EBAY from Texas. What a HUGE mistake!!!! Normally he is very particular in his search for a new car, but this time he trusted the dealer. They lied and gr More

by Resalegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Easterling
August 04, 2012

I went in wanted to buy a used vehicle that I saw online for my son. I expected to be kept waiting since I wasn't purchasing one of the big-ticket BMWs. I made contact with the salesperson immediately. I More

by CrysClr328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey McIntosh, Joey McIntosh
August 03, 2012

When I initially went into the store, I did not have very high expectations as far as making a purchase. Owning a BMW has been a dream of mine since I drove my first one (7 series rental) in Germany back in More

by shaunpannell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Steeves
August 02, 2012

Lloyd was very helpful with everything from the sale negotiation through the reprocessing of the financial paperwork. He also very quickly and thoroughly responded to coordinating my needs to a couple More

by TRockar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Steeves
August 02, 2012

BMW of Columbia has a great sales and customer service staff. My sales rep Llyod was extremely friendly and helpful! The whole process was really easy and I ended up leaving with the car I wanted! In the More

by Justinoutlaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd, Chad, Chad Morris
August 01, 2012

My first time experience with the dealer wasn't very good. I saw an add on the internet for used SUV , I call it up to see if the car was available ,on a Saturday afternoon my family and I drove 3 ho More

by pereira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
richard scheimann
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