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BMW Of Columbia

Columbia, SC

Overview
Reviews
4.6
1,496 Reviews
Call Dealership (803) 404-5400
View Awards

5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,496 reviews

September 18, 2025

My vehicle was ready in good time. No problems. Great customer service. Thanks Matt! U rock! More

by Kjharris2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Sep 18, 2025 -

BMW Of Columbia responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2025

BMW of Columbia is a top-tier dealership in Columbia, SC, featuring excellent facilities, a highly skilled staff, and expert automotive mechanics who provide superb customer service, knowledge, and attention More

by jmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Saint Hadwin
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Sep 18, 2025 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Columbia! If you have any further questions, please give us a call. We're always happy to help!

September 17, 2025

Service department was short staffed and the attitudes were not good! Long wait before ch ecking in More

by Eveyond
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
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Sep 20, 2025 -

BMW Of Columbia responded

Thank you for reaching out regarding your recent concerns with the service department. Can you please contact me so I can learn more about your experience? I could not find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Edwin Flores, Service Manager BMW of Columbia | edwinflores@Group1Auto.com

September 17, 2025

Morgan was a pleasure to work with. We were able to get the deal done and I’m very satisfied with the vehicle. More

by nekeshiarobinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Laney
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Sep 18, 2025 -

BMW Of Columbia responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. If you have any further questions, please don't hesitate to reach out!

September 16, 2025

After service, my door lock actuator suddenly broke dealership caused issue, very disappointed experience overall More

by dutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saint
Report | Print
Sep 20, 2025 -

BMW Of Columbia responded

Thank you for your feedback about this, and we apologize for any inconvenience you faced during your recent visit. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that we can further discuss what took place in this situation. Edwin Flores, Service Manager BMW of Columbia | (803) 691-8633 | edwinflores@Group1Auto.com

Sep 21, 2025 -

dutch responded

I believe the dealer should be held responsible for the damage. My vehicle was serviced on September 8, and the door lock was functioning properly at that time. However, after bringing it back for maintenance on September 15, the lock immediately stopped working. Given that the issue occurred directly after the service, it is clear this was not a coincidence, and I expect the dealership to take responsibility for resolving the problem.

September 15, 2025

The dealership was very friendly. I was greeted promptly by several employees. The service manager was even involved in my pleasant experience. Everyone was eager to help me. More

by rhodge98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth and Mark Dickerson
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Sep 17, 2025 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Sep 17, 2025 -

rhodge98 responded

I will certainly won't hesitate! Thanks for making my service experience memorable in a positive sense. It seems that premium customer service is a thing of the past. Thanks again and I look forward to my next visit!

September 15, 2025

Seth Norlen was great. He was very professional and took care of all my needs. More

by kluender
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Seth Norlen
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Sep 16, 2025 -

BMW Of Columbia responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 14, 2025

The people there are very nice and they make sure that everyone have been helped More

by Lapatrice4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris
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Sep 15, 2025 -

BMW Of Columbia responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 12, 2025

Not on time, bad communication, no follow up! Lost my keys! Management problem seems to be the problem! 30 minutes for someone to answer the phone when you call them. They don’t respond to to tex More

by simmonsrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
Report | Print
Sep 16, 2025 -

BMW Of Columbia responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Edwin Flores, Service Manager BMW of Columbia | (803) 691-8633 | edwinflores@Group1Auto.com

September 11, 2025

BMW of columbia has gone down tremendously over the years. The wait times are terrible, the customer service is terrible and I no longer trust them servicing my car. From now on Ill probably choose an More

by dwizz2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember
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Sep 13, 2025 -

BMW Of Columbia responded

Thank you for reaching out. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Regards, Edwin Flores Service Manager Direct (803) 691-8633

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