BMW Of Columbia

Seth Norlen was great. He was very professional and took care of all my needs. He was very professional and took care of all my needs. More

The dealership was very friendly. I was greeted promptly by several employees. The service manager was even involved in my pleasant experience. Everyone was eager to help me. I was greeted promptly by several employees. The service manager was even involved in my pleasant experience. Everyone was eager to help me. More

The people there are very nice and they make sure that everyone have been helped everyone have been helped More

Not on time, bad communication, no follow up! Lost my keys! Management problem seems to be the problem! 30 minutes for someone to answer the phone when you call them. They don’t respond to to tex Lost my keys! Management problem seems to be the problem! 30 minutes for someone to answer the phone when you call them. They don’t respond to to text messages either. Management does not take customer service seriously and does return calls either. Was given three different dates when the latest vehicle would be ready and they failed to meet all three dates. Two weeks to do a brake job is excessive! More

BMW of columbia has gone down tremendously over the years. The wait times are terrible, the customer service is terrible and I no longer trust them servicing my car. From now on Ill probably choose an years. The wait times are terrible, the customer service is terrible and I no longer trust them servicing my car. From now on Ill probably choose another foreign service provider in columbia or travel to Charlotte or Charleston. More

I recently purchased a 2017 BMW 440i hardtop convertible, and shortly after buying it, the PCV valve failed. Not knowing what to do, I had the car towed to BMW of Columbia. Unfortunately, my third-party warr and shortly after buying it, the PCV valve failed. Not knowing what to do, I had the car towed to BMW of Columbia. Unfortunately, my third-party warranty denied the repair claim, but I had the pleasure of working with Sebastian as my service advisor. From the start, Sebastian was extremely helpful—he guided me through the claims process, communicated clearly, and helped sort everything out. Even though the warranty wouldn’t cover it, he still went above and beyond to help me save a significant amount of money on the repair. I greatly appreciate his support and professionalism. Alex P More

Awesome dealership with my number 1 service provider Charles aka Chuck.. He always provide me with accurate information from the techs along with working with me to ensure my vehicle is returned in a ti Charles aka Chuck.. He always provide me with accurate information from the techs along with working with me to ensure my vehicle is returned in a timely manner. More

Charles Baker is by far the best service rep @ BMW of Columbia. He is very professional, respectful and just a pleasant joy to work with. If you’re looking to have your vehicle serviced or repaired pleas Columbia. He is very professional, respectful and just a pleasant joy to work with. If you’re looking to have your vehicle serviced or repaired please ask for Charles Baker as your rep at BMW of Columbia on Killian Rd. They got me in and out within 1hr 15min. Charles I really appreciate working with you today More

Exceptional fantastic so welcoming with the best sales associates and financing members around always my go to dealership associates and financing members around always my go to dealership More

I was taken care of in a timely manner and I am very happy with the results. Good service adviser. happy with the results. Good service adviser. More