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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,520 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,520 reviews

May 21, 2026

Sales team is great but service team seems understaffed as noted with delays in returning calls. More

by AD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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May 23, 2026 -

BMW Of Columbia responded

Thank you for your feedback. We’re glad to hear you had a positive experience with our sales team. We also understand your concerns regarding communication delays within the service department and appreciate you bringing this to our attention. We hope to provide a more responsive and seamless experience on your next visit.

May 20, 2026

Excellent experience. Our Service Advisor (Brantley) and Technician (Jason) were outstanding, as well as good communicators. Highly recommend. More

by rjenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brantley, Jason
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May 23, 2026 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Columbia! Thanks again for the recommendation, and have an amazing day!

May 20, 2026

The employees where outstanding, service rendered was great. The experience was great. They was patient and courteous More

by tdiggs1002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Bacus, and Jeffrey
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May 22, 2026 -

BMW Of Columbia responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 19, 2026

Had an issue I needed the Service Department to address. Easy to make an appointment, solved the issue quickly, great communication the whole time. More

by danphillips68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saint
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May 22, 2026 -

BMW Of Columbia responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

May 19, 2026

My salesperson, Morgan Laney, did a great job of explanation and follow up during the entire buying process. More

by shuntermccann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Laney, Bryce Clifton
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May 22, 2026 -

BMW Of Columbia responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2026

Took great care of me topping off my oil and getting me in and ou More

by Ltchanthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Benedetto
Report | Print
May 22, 2026 -

BMW Of Columbia responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2026

Service advisor was courteous and knowledgeable. Kept me updated on the service call via text and email. Waiting area was convenient and comfortable. Complimentary coffee while I waited. Staff was g More

by Tblankenship
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris
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May 22, 2026 -

BMW Of Columbia responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2026

The service Is OK, the personnel is very kind. As a Customer I will prefer to have a Leaner than to have to wait two our for service. Coming from Miami, I was pleased with the Fortlauderdale BMW More

by Victor Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saint Hadwin
Report | Print
May 20, 2026 -

BMW Of Columbia responded

Hi Victor, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2026

Service Advisor Saint Hadwin was Excelent . My rating is for the Dealer. I used BMW from 2008 to 2018. In Weston Florida. In Octuber 2024 purchased an X3 thinking I will get the same service More

by Victor Garcia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saint Hadwin
Report | Print
May 22, 2026 -

BMW Of Columbia responded

Thank you for your feedback and for recognizing Saint Hadwin's excellent service. We understand your disappointment regarding wait times and loaner availability, especially compared to previous experiences. Your comments will be shared with our team as we work to improve convenience and customer support. We hope to provide a more accommodating experience on your next visit.

May 15, 2026

Received customer in a timely manner manner. Associates were helpful .Completely answered all questions . Checked on customers periodically. More

by Princess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jodyann
Report | Print
May 16, 2026 -

BMW Of Columbia responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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