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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.5
803 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 803 reviews

April 10, 2024

I booked an appointment for an oil change. It was completed within an hour. Very satisfied and what I expected from my visit. Loved that my car was washed afterward! The people are nice and fr More

by PMO_princess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris, Jeremy Easterling, Service Department, Zac Cariens
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Apr 12, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 07, 2024

Great to deal with, I liked the video of the car sent by the technician and had a good experience with the service advisor More

by leo31jsims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Martin , Service Department
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Apr 10, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 05, 2024

Dealership personnel are always friendly and quick to ask if you need assistance. Tony was my Service Advisor for this visit. Quick to check me in, and listened to what I said. Car was ready in a reasonable More

by rgtodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 10, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Tony provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 04, 2024

My service advisor Lionel was great! He went above and beyond to assist me with my needs. More

by Bhenderson430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel , Service Department
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Apr 06, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Lionel provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 01, 2024

The service department was unprofessional, uncommunicative, and difficult to interact with. They have poor customer service skills and acumen. I was completely disappointed, dissatisfied, and More

by terranced53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea, Service Department
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Apr 03, 2024 -

BMW Of Columbia responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 03, 2024 -

BMW Of Columbia responded

Terranced53, Thank you for your feedback about this because this should not have happened and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Sam Reynolds General Manager samreynolds@Group1Auto.com

Helpful
March 29, 2024

Service Manager, Yelsen? , is awesome. He is always attentive and very customer focused. Austin is the best service advisor! More

by sdeveaux
Recommend Dealer
Yes
Employees Worked With
Austin, Yelsen
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Apr 04, 2024 -

BMW Of Columbia responded

It's great to hear that Yelsen, the Service Manager, is always attentive and customer-focused and that Austin is providing excellent service as the best service advisor. We appreciate your feedback and your business!

Helpful
March 28, 2024

Knowledgeable, courteous and prompt service. Mr. L. Hernand is an exceptionally relatable customer service provider. More

by ndiggs77
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lionel Hernand
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Mar 30, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Mr. Hernand provided exceptional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 28, 2024

My first car service was a great experience. Lionel, my service tech, was very amenable. More

by Corrie Boyce
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel, Service Department
Report | Print
Mar 30, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 25, 2024

Professionals willing to make your buying experience at great one. David our BMW representative was great! More

by jntpharmd00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David, Brett
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Mar 27, 2024 -

BMW Of Columbia responded

Thank you for your kind words! We're thrilled to hear that David made your buying experience great. Enjoy your new vehicle!

Helpful
March 23, 2024

Service representative Demetris was very professional. Kept me updated with what was happening in regards to my repairs. More

by gwensim1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris
Report | Print
Mar 27, 2024 -

BMW Of Columbia responded

We're glad to hear that Demetris provided you with professional service and kept you updated on your repairs. Thank you for choosing us for your vehicle service needs!

Helpful
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